Operations Executive

• Serve as a point of contact for local client queries and support issues.
  
• Utilize prior experience in a Call Center/Customer Support environment to ensure effective communication and resolution.
  
• Manage client expectations and provide timely updates or escalations.
  
• Ensure professional and courteous handling of client interactions.
  
• Provide administrative and operational assistance for decision-making.
  
• Handle confidential data and coordinate across departments.
  
• Monitor daily operations and team adherence to SOPs.
  
• Conduct internal audits and improve process compliance.
  
• Collaborate with multiple departments to ensure efficiency and address process gaps.
  
• Maintain documentation of workflows and processes.
  
• Track progress on projects, timelines, and deliverables.
  
• Follow up with delivery teams to ensure execution and delivery targets are met.
  
• Coordinate with Accounts for expense validation, payment tracking, and financial documentation.
  
• Assist in cost optimization and budgeting efforts.
  
• Ensure accurate records of financial approvals and reports.
  
• Follow up on lead generation, campaigns, and sales pipeline progress.
  
• Track key metrics and share reports with leadership.
  
• Ensure marketing efforts align with business operations.
  
• Perform structured follow-ups to ensure timely completion of tasks and updates.
  
• Suggest improvements based on data analysis and operational trends.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
  
• 1–3 years of relevant experience in operations and/or customer support.
  
• Prior Call Center/Customer Support experience is highly preferred.
  
• Excellent verbal and written communication skills.
  
• Proficiency in MS Office and familiarity with project tracking tools.
  
• Ability to multitask, prioritize, and manage multiple responsibilities under pressure.

• Hands-on experience in handling clients and customer support tickets.
  
• Experience with internal audits, financial tracking, and operational reporting.
  
• Strong attention to detail, organizational skills, and problem-solving mindset.
  
• Exposure to IT/software development processes is an added advantage.
  
• Ability to draft business communication and deliver executive-level presentations.

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  Collaborative and dynamic office setting.

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  Flexibility to work beyond standard hours as required

Benefits

• Competitive salary and performance-based incentives
  
• Health insurance and statutory benefits
  
• Skill-building and leadership development programs
  
• Inclusive work culture focused on growth and transparency
  

• Day shift
  
• Work schedule includes weekdays with alternate Saturdays
  

• Submit your resume, cover letter, and optionally a portfolio of academic projects or personal work to [email protected]