Operations Executive

Job Overview

• Building strong relationships with teachers that will be sustainable in the longer run.
• Managing a group of 150 skilled teachers & aligning them to the expectations of the ecosystem.
• Identifying, analyzing, and initiating the escalation process in for Artium Academy based on the escalation criteria.
• Manage teacher escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled.
• Ensure customer escalations are resolved within agreed upon timelines, process change ideas are implemented, and Influence others towards action and change.
• Address operational issues and concerns in a timely fashion.
• Managing Teacher Calender & slot effectively so that the customer experience is intact.
• Evaluate & Priortise feature enhancements & product backing while balancing the needs of teachers, internal stakeholders & partners.
• Strive to develop collaborative & constructive relationships
• With internal & external stake-holders.
• Evaluate current operational strategies and recommend improvements.
• Generate operational reports for management as needed.

You should have

• Excellent Team player who is naturally curious about navigating a startup setting, flexible & comfortable with ambiguity
• Drive to think beyond the obvious, solve problems & deliver solutions.
• Tenacious in the face of challenges & responsible for the impossible.
• Ability to priortize, assess competing priorities & narrow your focus.
• Willingness to roll up the sleeves & get the job done
• Ability to display empathy towards a diverse set of stakeholders & strive to walk in their shoes.

Job Types: Full-time, Permanent

Pay: Up to ₹400,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Provident Fund
• Work from home

Application Question(s):

• what is your current CTC?
• what is your expected CTC?

Location:

• Andheri East, Mumbai, Maharashtra (Required)

Work Location: In person