Opening For Fraud Analyst with Fareportal

Fraud Analyst

Location: Gurgaon, India

Company Overview

Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.

Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners.

FAREPORTAL HIGHLIGHTS:

• Fareportal is the number 1 privately held online travel company in flight volume.
• Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.
• 2019 annual sales exceeded $5 billion.
• Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.

Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City.

Role Overview

The Fraud Prevention Analyst should have an affinity to continuously determine, evaluate, and identify fraudulent transactions. The role requires a highly motivated self-starter with a mindset to identify and mitigate fraud. The role requires a top performer with the capacity to communicate effectively with quick decision-making skills to combat fraud. The goal of this agent is to mitigate chargebacks and cancel fraudulent bookings thereby reducing the financial loss to the company.

Responsibilities:

• Analyse suspicious transactions by using various fraud prevention tools and cancel or authorize them accordingly.
• Provide proper documentation on all analysis and change requests on all the internal tools.
• Contact banks or research broader options on the internet for comprehensive fraud verification checks on customers.
• Investigating fraudulent transactions
• Identifying high-risk transactions
• Meet quality and productivity targets.

Requirements

• Excellent oral and written communication skills and must be able to communicate their thoughts clearly in English
• Knowledge in Fraud Prevention and Customer Service
• Travel Background a plus
• Highly motivated and a self-starter. Must be able to work efficiently and independently
• Attention to detail and the ability to implement new ideas. An out of the box thinker
• Must be able to multitask without compromising on quality
• Must be a team player and share all findings with managers
• Good knowledge of MS Office