Opening For Chief Operating Officer / Sr. General Manager -Operations

1. Operational Management:

• To ensure all non-clinical departments run smoothly, cost-effectively and in alignment with hospital standards so that clinical teams can deliver high-quality patient care in a safe, clean and supportive environment 24x7 and meet agreed service levels. Non-clinical departments such as Front office, Billing, Insurance, Organ Transplant, OPD Management, IPD Management, Clinical Nutrition, Guest Relations, Wellness Center, Endoscopy, Day Care,

  Housekeeping, Security, Food & Beverages, Linen Management, Laundry Management, Ambulance & Vehicle Management, Estate & Hygiene, Horticulture, Bio Medical Waste Management, Fire & Safety management functions

  etc.

Department wise Operational Management

Front Office -

Billing -

Insurance -

Organ Transplant -

OPD Management -

IPD Management -

Clinical Nutrition -

Guest Relations -

Wellness Center -

Endoscopy -

Day Care –

Housekeeping -

Security -

Food & Beverages -

Linen Management -

Laundry Management -

Ambulance & Vehicle Management -

Horticulture -

Bio Medical Waste Management -

Fire & Safety Management Functions -

• Implement SOPs and monitor adherence to ensure consistent quality standards.
• Facilitate smooth patient flow and address any operational bottlenecks.
• Ensure optimal utilization of resources, manpower, equipment, and infrastructure.
• Monitor department KPIs (cleanliness scores, turnaround times, cost per patient, downtime, etc.).
• Conduct regular rounds and surprise checks to ensure cleanliness, security and maintenance standards.

2. Resource Planning & Manpower Management:

• Deploy adequate manpower in all support departments, especially during peak hours and emergencies.
• Supervise outsourced staff and ensure vendor compliance with manpower deployment, uniforms, grooming, and discipline.
• Facilitate training for non-clinical staff on soft skills, patient etiquette, safety and hospital protocols.

3. Strategic Planning & Execution:

• Assist senior leadership in developing short-term and long-term operational strategies.
• Execute business plans to achieve revenue, cost and quality targets.
• Initiate and drive operational excellence initiatives to enhance efficiency and productivity.

4. Patient Experience & Quality:

• Monitor patient feedback, analyze trends and implement corrective measures to ensure high levels of patient satisfaction.
• Coordinate with the Quality team to ensure compliance with NABH or other accreditation standards.
• Drive initiatives to improve clinical and service quality indicators.

5. Cost Control & Budgeting:

• Monitor departmental budgets, control avoidable expenses, and optimize resource utilization.
• Identify cost-saving opportunities (e.g., reduced wastage of cleaning supplies, efficient energy usage).
• Analyze expenses versus budget on a monthly basis and report variances to senior management.

6. Financial & Resource Management:

• Prepare and manage departmental budgets, monitor variances and ensure cost control without compromising service quality.
• Optimize resource utilization, including manpower, equipment and materials.
• Analyze operational costs and implement measures to improve profitability.

7. Team Leadership & Coordination:

• Lead, mentor and develop department managers and teams.
• Conduct regular review meetings with HODs to monitor performance and resolve issues.
• Ensure a collaborative work culture and ensure effective interdepartmental coordination.

8. Quality, Safety & Compliance:

• Ensure all licenses, legal and statutory requirements are up to date.
• Oversee adherence to hospital safety protocols.
• Coordinate with internal and external auditors during inspections.
• Implement and monitor SOPs for each department, aligned with accreditation standards (e.g., NABH)

9. Vendor & Contract Management:

• Oversee contracts with outsourced service providers (housekeeping, security, F&B, pest control, etc.).
• Monitor vendor performance through service-level agreements (SLAs) and regular review meetings.
• Handle vendor payments and renewals in coordination with the finance and purchase departments.

10. Patient & Staff Satisfaction:

• Ensure patient areas (wards, OPDs, waiting areas) are clean, safe, and comfortable.
• Address patient and staff complaints related to non-clinical services promptly.
• Conduct periodic feedback surveys and implement suggestions for improvement.

11. Risk & Crisis Management:

• Identify potential risks to operations and develop mitigation plans.
• Ensure robust emergency preparedness and disaster management protocols are in place.

12. Stakeholder & Community Management

• Build strong relationships with consultants, doctors, staff, patients, and external stakeholders.
• Liaise with regulatory authorities, government agencies, and accreditation bodies.
• Represent the hospital in community outreach programs and corporate social responsibility initiatives.

13. Reporting & Continuous Improvement:

• Prepare daily/weekly/monthly operational reports covering KPIs such as cleanliness scores, downtime, staff attendance, and vendor performance.
• Present performance updates to the CEO.
• Drive continuous improvement initiatives for better efficiency, cost savings, and enhanced patient experience.

  . Operational Management

  Role & responsibilities

Preferred candidate profile