Company Description Ooodles is the UK’s leading All-in-One IT procurement and lifecycle platform for SMEs. Companies today rely on fragmented vendors and tools to buy, ship, repair, and manage IT devices like laptops, monitors, and tablets for employees. Ooodles simplifies this mess by offering a unified orchestration solution across procurement, finance, logistics, and device management — all in one place. Our vision is to make IT hardware management as flexible and scalable as AWS made cloud computing. Role Description This is a full-time remote position with ability to work flexibly from your home. We’re looking for a Senior Product Engineer who thrives at the intersection of UX and engineering. This is a hands-on, full-stack role with an emphasis on delivering clean, high-quality frontend experiences while supporting core product development end-to-end. You’ll work closely with product and design to ship features that make IT management delightful and powerful for businesses. Build and maintain features across the full stack using Next.js , Node.js , TypeScript , and Tailwind CSS Champion frontend UX/UI quality — ship interfaces that feel fast, intuitive, and delightful Collaborate with design and product teams to translate high-level concepts into elegant, usable software Lead by example on code quality, testing, and engineering best practices Contribute to system architecture, code reviews, and product planning Help mentor and support junior and mid-level engineers on the team Bring an ownership mindset — if something’s broken or confusing, you’re excited to fix it or make it better If you're excited about building intuitive user interfaces and reliable backend systems in a fast-moving startup — let’s talk. Tech Stack NextJS, Typescript, React, NodeJS, GrahpQL, Tailwind Full-stack Development and Responsive Web Design skills Qualifications 5+ years of fullstack product development experience Strong frontend experience with React/Next.js , Tailwind CSS , and TypeScript Solid backend experience with Node.js , RESTful APIs, and server-side rendering A user-centered mindset — you think deeply about the end-user experience Passion for clean code, performance, and simplicity A startup mentality: pragmatic, collaborative, and comfortable with ambiguity Bonus: experience in SaaS platforms, B2B tools, or logistics/ops-heavy domains Why join Ooodles? Work with experienced founders directly Remote-first with flexible working hours Real ownership: contribute directly to product, culture, and growth Competitive salary Show more Show less

About this role We’re looking for an experienced B2B Customer Service Representative with a background in the IT industry. You are passionate about the latest models of laptops and IT peripherals and strive to support business clients in choosing the best device, as well as troubleshooting issues in the deployment of their IT fleet, including logistical and technical matters. You have 2+ years of experience in a similar role, probably reporting to a Head of Customer Service of an established IT brand. About Ooodles In the UK, 5 million Small and Medium Enterprises spend a whopping USD 5 billion every year on IT hardware, recycling less than 20% of it. Studies also show that companies lose up to 12% of payroll and productivity due to obsolete IT. Ooodles is a Device-as-a-Service platform that enables SMEs to equip their teams with the latest tech at the click of a button. We aim to transform the way small and medium-size businesses access IT with a one-stop-shop platform, giving finance and IT teams the tools, visibility, and control they need to manage resources efficiently, optimise spending, and drive business growth. Your responsibilities Manage inbound emails, online chat and calls from existing business clients Quickly identify the client and the reason for the call Raising support tickets to enable tracking and resolution of customer requests Investigating and resolving customer complaints then closing support tickets Maintaining a database of customer information Escalating inquiries to the appropriate team, when necessary Checking product or service availability Assisting customers with registration or account creation Passing customer feedback onto the product or sales team to improve the organisation’s offerings Tracking key performance indicators (KPIs) related to the customer service department, analyzing data, and providing reports to management. Experience and Skills 2+years of experience in B2B customer support for an IT company Skilled with at least of the most common CRM tools in the market (we use FreshDesk) Ability to work calmly under high-stress situations Clear communication and listening skills and a strong command of the English language Strong attention to detail Multitasking skills and good organisational abilities In-depth knowledge of IT hardware and software Self-motivated, results-oriented, independent worker. A down-to-earth, good-humored, kind person, like everyone else at Ooodles. Location Remote. What we offer A compelling package with a base salary and the opportunity to review your performance and compensation on a regular basis The opportunity to build the foundation of the customer service function at Ooodles and lead it An early-stage and fast-moving environment and an experienced management team A friendly environment where trust, accountability, and learning from our mistakes are values cherished on a daily basis.