About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role As the Manager of Training at OnePay, you will own and drive the strategy, development, and execution of training programs across OnePay’s Operations organization. You will lead a lean internal team while overseeing training delivery across 1,000+ agents supported by our global BPO partners. Your focus is to ensure that every agent is equipped with the knowledge, confidence, and skills to deliver fast, empathetic, and high-quality support—starting from new hire onboarding through ongoing support. This role partners closely with cross-functional teams including Operations, Compliance, Workforce Management, Change Management, and Vendor Management to deliver a consistent, scalable, and effective training experience. You’ll also work directly with BPO training leads to align delivery across sites and ensure readiness for rapid product and process changes. This role sits within the Operations team and reports to the head of Operational Enablement. Your impact will be measured by improved ramp time, completion rate, QA performance, CSAT, and agent productivity—helping us evolve our training organization from the inside out. What You’ll Do Set the Strategy: Build and lead the training roadmap ensuring alignment with internal and external stakeholders. Own Execution: Drive end-to-end training lifecycle—from New Hire onboarding and Nesting to ongoing refreshers, upskilling, targeted training for back office functions and product enablement. Lead a Team: Manage instructional designers and training operations staff; coach and develop team members while keeping delivery scrappy and scalable. Oversee the delivery of regular Train-the-Trainer (TTT) sessions to BPO trainer counterparts, ensuring consistent, high-quality delivery across all vendor locations. Measure What Matters: Create KPIs and scorecards for training effectiveness, linking training to real outcomes (Completion rate, QA, CSAT, AHT, ramp time). Be the Bridge: Own the relationship with BPO training teams and drive consistency across partners. Comfortable rolling up their sleeves. Whether it’s reviewing a slide deck or jumping into a classroom to coach a trainer. Maintain the learning management systems for OnePay Operations. Leverage AI: Integrate AI tools like ChatGPT to build training scenarios, outlines, knowledge checks, and materials in a streamlined fashion. What You Bring Bachelor’s Degree or an equivalent of the same is also acceptable for the position. 8+ years of experience in a training or learning & development leadership role—preferably in Captive or BPO, customer support, or fast-growth tech environments. Financial Services experience is preferred. A deep understanding of adult learning principles, experiential learning, and digital/remote training environments. Proven experience leading TTT programs, managing vendor training partners, and building performance-linked enablement programs. Experience setting and tracking KPIs like QA scores, CSAT, AHT, and agent ramp time. An act-like-an-owner mentality. We have a bias toward taking action. Self motivated and results-oriented - demonstrates high initiative and provides leadership and execution in a fast-paced evolving environment. Humble, Hungry, Honest—and ready to own the outcome. Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com. Show more Show less

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role Delivering fraud & disputes operational strategy and optimizing case management systems. Automating regulatory and strategy requirements in the platform to reduce risk and improve compliance and efficiency. Performing root cause analysis and creating quick workarounds while driving permanent solutions. Identifying opportunities, building business cases, and prioritizing initiatives to improve quality and efficiency. Defining, documenting, and communicating objectives, requirements and constraints for initiatives. Being a subject matter expert who can review and resolve escalations that require advanced investigations. Additional duties as assigned by leadership. You Bring At least 10 years of fraud or disputes experience. Working knowledge of industry best practices (fraud & disputes lifecycle), network rules (Mastercard) and regulatory requirements (Regulation E). An act-like-an-owner mentality. We have a bias toward taking action. A high level of integrity and ability to manage sensitive information. Self-motivated, analytical thinker with exceptional attention to detail. What We Offer Competitive salary, stock options, and benefits from Day 1 Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) Monthly transport and work-from-home allowances A high-growth, mission-driven, inclusive culture where your work has real impact Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com. Show more Show less

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role As we scale our customer operations organization, we’re looking for an Instructional Designer to help bring our training experiences to life. In this role, you’ll transform complex financial topics, product workflows, and service principles into clear, engaging, and learner-friendly content for our customer support and back office agent teams. You’ll blend fintech service know-how with instructional best practices to create learning that sticks—fueling performance, confidence, and great customer outcomes. This is a highly collaborative, hands-on role ideal for someone who’s passionate about financial education, adult learning, and building scalable programs in a fast-paced, mission-driven environment This Role Is Responsible For Design with Impact: Create clear, engaging, and learner-first training materials using tools like Articulate Rise 360, Adobe Captivate, and LMS platforms. Apply adult learning and UX principles to develop intuitive, high-retention experiences. Deliver Diverse Learning Formats: Develop content across a variety of formats including instructor-led training (ILT), self-paced eLearning, team huddles, assessments, job aids, simulations, microvideos, and refresher modules. Make Complex Simple: Break down intricate financial and technical topics into scenario-based learning that is easy to understand and apply for both front-line and back-office agents. Collaborate Cross-Functionally: Partner with Operations, Product, and Subject Matter Experts to align learning goals with business needs and rollout timelines. Delivery: Own end-to-end execution and ensure training materials are developed accurately, on time, and to a high standard of quality—with strong written US English and professional polish Ensure Excellence: Conduct thorough quality reviews, maintain version control, and uphold consistency in tone, clarity, and instructional effectiveness across all materials. Incorporate Feedback & Evolve: Actively gather input from trainers, learners, and stakeholders to iterate and improve learning experiences over time. Stay Ahead: Research trends in instructional design, fintech, and learning technologies to continuously innovate and raise the bar on training quality. (Bonus): Experience working with US-based companies and familiarity with American customer service and learners is highly valued. You Bring Bachelor’s or Master’s degree in Instructional Design, Education, Learning Technology, or a related field (or equivalent experience). 4+ years of experience in instructional design, curriculum development, or learning program creation—ideally within a fintech, customer service, or startup environment. Proficiency in tools like Articulate Storyline/Rise 360, Adobe Captivate, LMS platforms, and visual or video editing tools (Canva, Vyond, Camtasia a plus). A passion for clear communication, financial literacy, and creating learner-first experiences. Strong project management and collaboration skills—you're organized, proactive, and comfortable working cross-functionally. What We Offer Competitive salary, stock options, and benefits from Day 1 Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) Monthly transport and work-from-home allowances A high-growth, mission-driven, inclusive culture where your work has real impact Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com. Show more Show less

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role We are seeking a detail-oriented and proactive Payroll and Accounts Payable Specialist to support our India operations. This role will be responsible for managing end-to-end payroll processing, ensuring statutory compliance, handling vendor payments, and supporting month-end close activities. The ideal candidate has experience with Indian payroll regulations, strong analytical skills, and the ability to operate independently in a fast-paced environment. Key Responsibilities Payroll (India) Manage monthly payroll processing in coordination with local and US-based payroll partners or platforms Review employee compensation, bonuses, tax declarations, and statutory deductions (EPF, ESI, PT, LWF) Ensure timely remittance of TDS and other statutory contributions Generate and review Form 16s and support annual tax filings Reconcile payroll with general ledger and bank statements Handle payroll-related employee queries and coordinate with HR for updates (new hires, exits, leaves, reimbursements) Accounts Payable Review and process vendor invoices in compliance with internal controls and GST regulations Ensure timely vendor payments and resolve payment-related queries Maintain vendor master data and liaise with procurement/operations teams as needed Coordinate with tax advisors to ensure TDS compliance and filing of returns (Form 26Q, etc.) Assist with preparation of accruals and aging reports for month-end close Compliance & Documentation Ensure compliance with Indian statutory tax, labor, and financial reporting requirements Maintain accurate documentation for audits (internal, statutory, and tax) Support implementation of SOPs and automation initiatives You Bring Bachelor’s degree in Commerce, Finance, or a related field; MBA or CA Inter preferred 7 years of hands-on experience in payroll and AP functions in India Deep Knowledge with Indian payroll platforms (e.g., RazorpayX, Remote, GreytHR, Keka, etc.) In-depth knowledge of TDS, GST, EPF, ESI, and Form 16/Form 26Q filings Proficient in Microsoft and Google Suite; experience with ERP or accounting systems a plus Strong attention to detail, accountability, and confidentiality Demonstrated ability to identify inefficiencies and implement sustainable improvements that drive operational excellence. Ability to work independently and collaborate effectively with cross-functional and global teams across time zones Strong communication and problem-solving skills Preferred Attributes Experience in a startup or fast-paced international environment Experience leveraging tools, technology, or scripting to automate repetitive tasks and enhance team productivity. What We Offer Competitive salary, stock options, and benefits from Day 1 Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) Monthly transport and work-from-home allowances A high-growth, mission-driven, inclusive culture where your work has real impact Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.