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Kotak Mahindra Bank
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Onboarding Video KYC Officer

Onboarding Video KYC Officer

Kotak Mahindra Bank

0 - 1 years

2 - 3 Lacs

Noida Bengaluru Mumbai (All Areas)

Posted:1 month ago| Platform:

Apply

Skills Required

KYC Video Kyc Kyc Verification Client Onboarding Kyc Operations Merchant Onboarding Know Your Customer

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities : 1) Video call customers to complete the Full KYC 2) Verify the details submitted by the customer while opening the account and Documents submitted are matching 3) Ensure VKYC is completed by the Right Party only 4) Should maintain a good relationship with the customer throughout the KYC process. 5) Cross-sell other banking products. 6) Give complete and correct information on all the products pitched to the customer 7) Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. 8) Take call backs in case the customer is busy and ensure the follow up is done on time 9) Meet targets on conversion and Cross selling as defined from time to time. 10) Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. 11) Adherence to Information Security norms & quality process norms. Preferred candidate profile : Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable.

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Kotak Mahindra Bank

Banking

Mumbai Maharashtra

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Onboarding Video KYC Officer