Office 365 Administrator

Role & responsibilities

1. Active Directory (AD) Administration:

• User and Group Management: Administer user accounts, groups, and security policies within Active Directory and Azure AD. This includes creating, updating, and deleting user accounts, as well as managing group memberships and access permissions.
• Group Policy Management: Develop, implement, and troubleshoot Group Policies to enforce security settings, desktop configurations, and network restrictions for user and computer objects.
• Domain Management: Maintain the AD domain structure and ensure proper replication between related resources.
• AD Security: Propose and Implement security measures like password policies, multi-factor authentication (MFA), and other security settings to protect the AD environment.
• Backup and Recovery: Regularly backup AD databases and ensure disaster recovery plans are in place for AD-related issues.

2. DNS Administration:

• DNS Server Management: Administer DNS servers. Ensure DNS records for internal and external resources (such as websites and mail servers) are correctly configured.
• Name Resolution: Manage forward and reverse lookup zones, A records, CNAME records, MX records, and other DNS record types to ensure proper name resolution across the network.
• Troubleshooting: Investigate and resolve issues related to DNS resolution failures, server misconfigurations, and client DNS-related issues.
• Integration with Active Directory: Work with DNS and AD integration for domain-joined machines and services, ensuring seamless communication between devices and services in the network.
• DNS Security: Implement DNSSEC (DNS Security Extensions) and other security protocols to protect DNS traffic from spoofing and other attacks.

3. Office/Microsoft 365 Administration:

• User Account and License Management: Manage users, groups, and licenses in the Microsoft 365 (formerly Office 365) admin center, including assigning/optimizing licenses to services such as Exchange, Teams, SharePoint, and OneDrive.
• Email Management (Exchange Online): Administer Exchange Online to ensure proper email flow, mailbox configuration, and troubleshoot issues related to email delivery and spam filtering.
• Collaboration Tools: Administer and support collaboration tools like Microsoft Teams, OneDrive for Business, SharePoint, and other Microsoft 365 apps, ensuring optimal configuration and access for users.
• Security & Compliance: Implement security measures such as Conditional Access, Data Loss Prevention (DLP), encryption, and threat protection in Microsoft 365, in consultation with IT Security/CISO.
• Exposure on Intune End Point Patching/Policies and MDM.
• Monitoring and Reporting: Utilize Microsoft 365 admin center and PowerShell scripts to monitor and report on system health, usage, and compliance within the Office 365 environment.
• Backup and Disaster Recovery: Ensure data protection strategies are in place for Office 365 applications, including using third-party backup solutions or built-in tools for archiving and recovering emails, documents, and other user data.