At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are seeking a skilled and experienced Developer with expertise in .net programming along with knowledge on LLM and AI to join our dynamic team. As a Contact Center Developer, you will be responsible for developing and maintaining contact center applications, with a specific focus on AI functionality. Your role will involve designing and implementing robust and scalable AI solutions, ensuring efficient agent experience. You will collaborate closely with cross-functional teams, including software developers, system architects, and managers, to deliver cutting-edge solutions that enhance our contact center experience. How will you make an impact? Develop, enhance, and maintain contact center applications with an emphasis on copilot functionality. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Perform system analysis, troubleshooting, and debugging to identify and resolve issues. Conduct regular performance monitoring and optimization of code to ensure optimal customer experiences. Maintain documentation, including technical specifications, system designs, and user manuals. Stay up to date with industry trends and emerging technologies in contact center, AI, LLM and .Net development and apply them to enhance our systems. Participate in code reviews and provide constructive feedback to ensure high-quality code standards. Deliver high quality, sustainable, maintainable code. Participate in reviewing design and code (pull requests) for other team members – again with a secure code focus. Work as a member of an agile team responsible for product development and delivery Adhere to agile development principles while following and improving all aspects of the scrum process. Follow established department procedures, policies, and processes. Adheres to the company Code of Ethics and CXone policies and procedures. Excellent English and experience in working in international teams are required. Have you got what it takes? BS or MS in Computer Science or related degree 2-4 years’ experience in software development. Strong knowledge of working and developing Microservices. Design, develop, and maintain scalable .NET applications specifically tailored for contact center copilot solutions using LLM technologies. Good understanding of .Net and design patterns and experience in implementing the same Experience in developing with REST API Integrate various components including LLM tools, APIs, and third-party services within the .NET framework to enhance functionality and performance. Implement efficient database structures and queries (SQL/NoSQL) to support high-volume data processing and real-time decision-making capabilities. Utilize Redis for caching frequently accessed data and optimizing query performance, ensuring scalable and responsive application behavior. Identify and resolve performance bottlenecks through code refactoring, query optimization, and system architecture improvements. Conduct thorough unit testing and debugging of applications to ensure reliability, scalability, and compliance with specified requirements. Utilize Git or similar version control systems to manage source code and coordinate with team members on collaborative projects. Experience with Docker/Kubernetes is a must. Experience with cloud service provider, Amazon Web Services (AWS) Experience with AWS Could on any technology (preferred are Kafka, EKS, Kubernetes) Experience with Continuous Integration workflow and tooling. Stay updated with industry trends, emerging technologies, and best practices in .NET development and LLM applications to drive innovation and efficiency within the team. You will have an advantage if you also have: Strong communication skills Experience with cloud service provider like Amazon Web Services (AWS), Google Cloud Engine, Azure or equivalent Cloud provider is a must. Experience with ReactJS. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7442 Reporting into: Sandip Bhattcharjee Role Type: Individual Contributor About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are seeking a detail-oriented and experienced Specialist Accountant with a strong background in intercompany accounting. The ideal candidate will be responsible for managing intercompany transactions, ensuring accurate reconciliation, and supporting month-end and year-end closing processes. The role will also involve providing guidance on intercompany matters and ensuring compliance with accounting standards and company policies. How will you make an impact? Entity Owner: End to End responsibility of the entity and by Managing intercompany balances and ensuring all the transactions are accurately recorded in the general ledger. Also oversee the processing of intercompany invoices, ensuring accurate and timely recording of intercompany charges and adjustments. Month-End and Year-End Close: Support the finance team during month-end and year-end closing processes, ensuring intercompany transactions are properly reflected in the financial statements. Responsible for all the month and quarter end activities of the entity such as P&L and B/S reconciliation and flex analysis. Compliance & Controls: Ensure compliance with internal accounting controls, accounting standards (e.g., IFRS, US GAAP), and company policies for intercompany transactions. Reporting: Prepare and review intercompany reports, including balances, elimination entries, and other financial reports as needed. Process Improvement: Assist in the development and implementation of best practices and process improvements in the intercompany accounting function. Audit Support: Provide documentation and support for audits related to intercompany transactions and balances. Collaboration: Work closely with other departments and international teams to resolve intercompany discrepancies and streamline processes. E nsures that the accounting records are properly kept and reconciled in accordance with US GAAP accounting principle. Ensure that monthly closing and reporting deadlines are met according to the month-end closing timetable. Hands-on Experience in the area of Accounts Receivable, Account Payable, Fixed Asset modules, Amortization and recurring monthly and annual accruals. Prepare collection & collection target report. Prepare various Account Receivable reports. Process monthly Cloud (AWS/Azure) invoicing, accruals & reporting. Process monthly/quarterly intercompany invoicing like transfer pricing, travel & other chargebacks. Assist in reconciliation of intercompany balances during month-end closing process. Balance sheet reconciliation & explain QoQ, YoY movement. Assist in maintaining and closing assigned accounting ledgers on a timely basis each month. Liaison with external auditors ensure regulatory compliances. Implements high standard of internal control procedures covering all areas of financial controls to ensure compliance. Any other ad hoc project as assigned. Advanced MS Excel – Ability to work on huge data with complex formulas. SUCCESS FACTORS: Analytical Adaptability Dependability Problem Solving Working experience with Workday /Oracle ERP is an advantage. Have you got what it takes? 8 to 10 years relevant experience in handling the corporate finance and accounting process independently. Bachelor’s degree in accounting, Finance, or a related field. CA Inter and work experience in any audit firm would be plus What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere Requisition ID: 7579 Reporting into: Director Role Type: Individual Contributor About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a Program Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards. How will you make an impact? Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders. Develop and maintain a detailed project plan to track progress and ensure timely delivery of project milestones. Monitor project progress and performance, identify and mitigate risks and issues, and communicate status updates to stakeholders and senior management Collaborate with cross-functional teams to identify and resolve project-related issues and roadblocks. End to end Agile project management responsibility– in terms of scope, quality, resources and risk management as well as timeline and organizational release readiness Develop and maintain strong relationships with key stakeholders to ensure project success and alignment with business objectives Ensure adherence to project management methodologies, standards, and best practices, and continuously improve project management processes and tools Lead project meetings and presentations, and facilitate communication and collaboration among team members and stakeholders Have you got what it takes? 10-14 years of experience in IT industry with 5+ years of experience in hard core Software Development Project & Program management Strong understanding of project management methodologies, tools, and techniques Proven track record of successfully managing multiple projects and initiatives simultaneously. Excellent communication, negotiation, and interpersonal skills Ability to work collaboratively with cross-functional teams and manage multiple stakeholders. Strong attention to detail and ability to manage competing priorities. Working knowledge of various methodologies like, Agile-Scrum Practices Ability to drive project decisions through strong Data governance, Metrics. Strong problem-solving and decision-making skills Hands-on knowledge & experience on- Software Development & Quality - Processes & standards Release Management Pre & Post-Production Product Launches Hands on exp on Atlassian Tools (JIRA/Confluence), Basic Knowledge of: Cloud- AWS, DevOps practices PMP certification preferred. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Tech Manager, Program Management Role Type: Individual Contributor About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. What’s the role all about? You will be a key contributor to developing a multi-region, multi-tenant SaaS product. You will collaborate with the core R&D team, using technologies like .NET/C#, AWS, and Data to build scalable, high-performance products within a cloud-first, microservices-driven environment. How will you make an impact? Take ownership of the software development lifecycle, including design, development, unit testing, and deployment, working closely with QA teams. Ensure that architectural concepts are consistently implemented across the product. Act as a product expert within R&D, understanding the product’s requirements and its market positioning. Work closely with cross-functional teams (Product Managers, Sales, Customer Support, and Services) to ensure successful product delivery. Key Responsibilities: Lead the design and implementation of software features in alignment with product specifications and adhere to High-Level Design (HLD) and Low-Level Design (LLD) standards. Lead the development of scalable, multi-tenant SaaS solutions. Collaborate with Product Management, R&D, UX, and DevOps teams to deliver seamless, end-to-end solutions. Advocate for and implement Continuous Integration and Delivery (CI/CD) practices to improve development efficiency and product quality. Mentor junior engineers, share knowledge, and promote best practices within the team. Assist in solving complex technical problems and enhance product functionality through innovative solutions. Conduct code reviews to ensure adherence to design principles and maintain high-quality standards. Plan and execute unit testing to verify functionality and ensure automation coverage. Contribute to the ongoing support of software features, ensuring complete quality coverage and responsiveness to any issues during the software lifecycle. Qualifications & Experience: Bachelor’s or master’s degree in computer science, Electronics Engineering, or a related field from a reputed institute. More than 2 years of experience in software development with a strong focus on backend technologies and a track record of delivering complex projects. Expertise in C#, .NET for back-end development. Angular, Javascript, Typescript experience is an added advantage. Experience in developing high-performance, highly available, and scalable systems. Working knowledge of RESTful APIs Solid understanding of scalable and microservices architectures, performance optimization, and secure coding practices. Exceptional problem-solving skills and the ability to work on multiple concurrent projects. Experience working with public cloud platforms like AWS (preferred), Azure, and GCP. Proficiency in developing solutions that leverage both SQL and NoSQL databases. Hands-on experience with Continuous Integration and Delivery (CI/CD) practices using tools like Docker, Kubernetes, and other modern pipelines. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7701 Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are seeking to hire a Release Manager to join the NICE CXone Mpower Proactive AI Agent Engineering team. This pivotal role involves driving and coordinating all software release activities to deliver the Proactive AI Agent platform. The Release Manager will lead efforts to continually enhance release management processes, increase automation, and ensure high-quality releases that meet a 99.99% uptime SLA. How will you make an impact? Own and drive the end-to-end software release process across Proactive AI Agent teams. Coordinate project planning, scheduling, and activity management to ensure on-time and effective delivery of high-quality, enterprise releases. Lead cross-functional teams—including R&D Engineering, QA, Product Management, Marketing, Documentation, Training, Operations, and Support—for releases of varying size and complexity. Communicate professionally with internal and external stakeholders and represent the Release Management team with clarity and leadership. Ensure readiness and success criteria are met in alignment with business requirements in collaboration with Product Operations. Manage R&D change control processes and support ITIL Problem and Change Management efforts, including root cause analysis and continual improvement. Support early customer access programs (Beta) and drive communication plans, milestone tracking, and issue escalation. Assist in developing automation and scripting to streamline and enhance the software development lifecycle (SDLC), minimize manual tasks, and improve deployment reliability. Support releases during off-hours including nights and weekends as necessary. Guide software developers and business units through deployment and testing processes. Have you got what it takes? Required Bachelor’s degree in information systems, Computer Science, or related field (or equivalent work experience). 4+ years in the SDLC with experience managing multiple concurrent software releases. 1+ years of Project or Release Management experience. Familiarity with SDLC, release readiness, and enterprise-level software applications. Skills & Competencies: Understanding of software applications, systems implementations, and IT infrastructure (applications, databases, networking, telecom). Strong analytical and problem-solving skills with keen attention to detail. Exceptional communication, collaboration, facilitation, and organizational abilities. Proven ability to prioritize, manage multiple initiatives, and deliver under pressure in deadline-driven environments. Solid grasp of QA testing principles and ability to critically evaluate and support testing processes. Knowledge of Configuration Management and CI/CD practices is desirable. Previous experience in software development or application testing is a plus. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7704 Reporting into: Tech Manager, CX Role Type: Individual Contributor. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? A Java fullstack software developer is responsible for both frontend and backend development using Java-based technologies. Here's an overview of what you might expect in a job description for this role. How will you make an impact? Understand business requirements and translate them into technical implementation. High accountability of delivering planned work Create and maintain positive and productive working relationships across teams. Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 4+ years of software development experience Working experience in Core Java, proficient with Java algorithms and data structures Worked in high performance, highly available and scalable systems. Strong experience with Spring Framework, Spring Boot, Angular 12+ Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP etc Experience working with 3rd tools like Tomcat, Elastic search, Redis Cache. Experience in any object-relational mapping (e.g. Hibernate) Strong Development experience creating RESTful Web APIs. You will have an advantage if you also have: Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins. Ability to work independently and collaboratively, good communication skill. Able to resolve problems of moderate scope which requires an analysis based on a review of a variety of factors. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7759 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? A Java fullstack software developer is responsible for both frontend and backend development using Java-based technologies. Here's an overview of what you might expect in a job description for this role. How will you make an impact? Understand business requirements and translate them into technical implementation. High accountability of delivering planned work Create and maintain positive and productive working relationships across teams. Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 12+ years of software development experience Working experience in Core Java, proficient with Java algorithms and data structures Worked in high performance, highly available and scalable systems. Strong experience with Spring Framework, Spring Boot, Angular 12+ Experience working with 3rd tools like Tomcat, Elastic search, Redis Cache. Experience in any object-relational mapping (e.g. Hibernate) Strong Development experience creating RESTful Web APIs. You will have an advantage if you also have: Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP etc Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins. Ability to work independently and collaboratively, good communication skill. Able to resolve problems of moderate scope which requires an analysis based on a review of a variety of factors. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7760 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? A Java fullstack software developer is responsible for both frontend and backend development using Java-based technologies. Here's an overview of what you might expect in a job description for this role. How will you make an impact? Understand business requirements and translate them into technical implementation. High accountability of delivering planned work Create and maintain positive and productive working relationships across teams. Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 8+ years of software development experience Working experience in Core Java, proficient with Java algorithms and data structures Worked in high performance, highly available and scalable systems. Strong experience with Spring Framework, Spring Boot, Angular 12+ Experience working with 3rd tools like Tomcat, Elastic search, Redis Cache. Experience in any object-relational mapping (e.g. Hibernate) Strong Development experience creating RESTful Web APIs. You will have an advantage if you also have: Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP etc Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins. Ability to work independently and collaboratively, good communication skill. Able to resolve problems of moderate scope which requires an analysis based on a review of a variety of factors. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 5143 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Sustenance Engineer will oversee the end-to-end management of software incidents, ensuring timely resolution and effective communication with stakeholders. The role involves coordinating and collaborating on customer break/fix reports, performing root cause analysis, and coordinating with R&D teams and other departments. The ideal candidate will have strong technical knowledge, excellent problem-solving skills, and experience in identifying and resolving bugs within a software environment. How will you make an impact? Act as an R&D focal point for customer reported incidents, including replicating and diagnosing potential software bugs Consult with technical support on identifying bugs and proper use of products and features Optimize or develop incident management tools and technologies to enhance incident tracking and resolution Effectively manage escalated or high impact issues Provide clear and timely updates to stakeholders during incidents, including status updates and resolution timelines. Facilitate communication between tech support, R&D teams, and other relevant departments. Implement recommendations based on review findings to improve future incident response and prevention. Develop and deliver training programs for tech support and NOC teams to improve incident detection, escalation, and handling. Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 2+ years of experience in technical troubleshooting, preferably in a software or IT environment Proven track record of managing complex incidents and coordinating cross-functional teams Strong technical knowledge of software systems and case management processes Excellent problem-solving and analytical skills Effective communication and interpersonal skills Experience with incident management tools and platforms (e.g., JIRA, ServiceNow) Ability to work under pressure and manage multiple priorities You will have an advantage if you also have: Relevant certifications (e.g., ITIL, Incident Management) are a plus. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7747 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for a Software Engineer to join our growing team of highly skilled engineers working on a variety of applications and services to support our omni-channel, proactive communication platform. You will be working in multidisciplinary team with other professionals delivering high quality and secure software within an Agile delivery framework. The role will be based in Pune, India. Extensive collaboration and communication with UK and US based teams will be a key part of the job, so excellent communication skills are critical. How will you make an impact? Write, test and maintain code which adheres to internal guidelines and industry best practices. Ensure applications are built to modern security standards. Write reusable code and libraries. Write automated tests to ensure code has the appropriate level of test coverage. Take part in code reviews (as reviewer and reviewee). Participate and contribute in team Scrum ceremonies. Create and maintain the required documentation. Responsible for defined tasks of low to medium complexity Have you got what it takes? At least 3 years of software engineering experience. Strong C# experience including OOP and application of modern design patterns (2+ years). Strong in NetCore , Microservices,- EF/ Ado.Net Experience designing and building web-based products using the .NET Core framework. Experience working with public cloud platforms like AWS (preferred), Azure, and GCP. Strong relational database experience with proficiency in writing and troubleshooting SQL (preferably MySQL). Proficient in writing testable and reusable code and developing scalable applications. Proficient working with Git, Azure DevOps, CI/CD and other development process tooling. Excellent communication skills. Strong analytical and problem-solving skills. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? An autonomous and self-motivated individual, proficient in creating high-quality solutions that are stable, extensible, and meet all the functional and non-functional requirements within the given time and resource constraints. You would be working as part of a core R&D team working on a multi-region multitenant cloud-based SaaS product using cutting-edge technologies. We are looking to hire a dynamic Full Stack Developer to join our global team. As a Specialist Software Full Stack developer, you will be required to build enterprise-grade applications How will you make an impact? Design and develop software feature(s) according to requirements specifications. Implementation of software features according to HLD/LLD Follow the set processes and practices. Develop Innovative ideas to address complex issues. Ensure the intended design and quality levels are met through regular code reviews and testing of the software in development. Take complete ownership of the assigned work and ensure timely delivery. Performing quality unit and integration testing to ensure fit to design/requirements and perform automation. Ensure high degrees of responsiveness to any issues that might come up throughout the complete lifecycle of the software. Emphasis on strong documentation practices Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science/IT, Electronic Engineering or equivalent from a reputed institute 12+ years of software development experience At least 12 years of working experience on Java, Spring, Rest API, Angular, JavaScript, HTML5, CSS3 Proficient with Java algorithms and data structures Strong software development experience in Java, Microservices, Spring Boot, Rest API, Angular 15+, HTML, CSS, JavaScript, Database (MySQL) Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS) Strong knowledge of multithreading, concurrency, and code performance A comprehensive familiarity and proven experience in OOD/OOP, SOLID principles, design patterns Strong knowledge of frameworks like Junit, Cucumber, Jasmine and Karma for writing Unit, integration test cases. . You will have an advantage if you also have: Experience developing enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem. Experience working in an Agile methodology development environment and using work item management tools like JIRA. Experience with version control tools – GIT, SVN Excellent communication and interpersonal skills, proven ability, and passion to educate and mentor others in engineering best practices and patterns and team player. Innovative thinking, having the ability to work under high pressure, and paying high attention to detail. Should have a good understanding of writing secured applications What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you f Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7693 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Job Description About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for are developer with strong experience in design and coding, having a good understanding of developing Microservice application on cloud. Also, the person should have a keen focus on code quality, being able to write unit tests, do code reviews with a specific focus on security, and assisting, training, and coaching of other developers in writing secure software. How will you make an impact? Deliver high quality, sustainable, maintainable code.Introduce security features and fixes in existing code base. Writing secure code and harden existing features. Participate in reviewing design and code (pull requests) for other team members – again with a secure code focus. Work as a member of an agile team responsible for product development and delivery. Adhere to agile development principles while following and improving all aspects of the scrum process. Follow established department procedures, policies, and processes. Adheres to the company Code of Ethics and CxOne policies and procedures. Excellent English and experience in working in international teams are required. Have you got what it takes? BS or MS in Computer Science or related degree 2+ years’ experience in software development Strong knowledge of Java. Strong knowledge of working and developing Microservices. Experience with AWS Extensive experience refactoring code and developing solutions with a minimum risk of regression. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? Procurement major focal point, managing tactical and operative activities on a global level, while supporting internal and external customers on a daily basis. How will you make an impact? Procurement daily processes execution, monitoring and facilitation (eg: Managing procurement global mailbox, Purchase orders creation, New vendors onboarding process etc.) Procurement automations supervision Supports Procurement team memebers with tactical and technical activities Supports organization Employees with anything related to Procurement basic processes Serves as Procurement face, knowledge center and gate keeper Provides prompt and efficient responses and service Daily interactions with vendors Coordinates and cooperates with multiple functions within the organization Works with multiple computerized systems Global back up Have you got what it takes? A great team player Excellent intrepersonal and communication skills Strong service orientation High commitment and focus Can do approach Detail orientated, organized and timely with work completion Ability to multi task and work under pressure and in a fast pace manner Quick learner 2 years experience as procurement / supply chain agent in high-tech global environment Flexibility in working hours English - excellent level Experience with office SW Experience in working with ERP systems What’s in it for you? Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7833 Reporting into: Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? Procurement major focal point, managing tactical and operative activities on a global level, while supporting internal and external customers on a daily basis. How will you make an impact? Procurement daily processes execution, monitoring and facilitation (eg: Managing procurement global mailbox, Purchase orders creation, New vendors onboarding process etc.) Procurement automations supervision Supports Procurement team memebers with tactical and technical activities Supports organization Employees with anything related to Procurement basic processes Serves as Procurement face, knowledge center and gate keeper Provides prompt and efficient responses and service Daily interactions with vendors Coordinates and cooperates with multiple functions within the organization Works with multiple computerized systems Global back up Have you got what it takes? A great team player Excellent intrepersonal and communication skills Strong service orientation High commitment and focus Can do approach Detail orientated, organized and timely with work completion Ability to multi task and work under pressure and in a fast pace manner Quick learner 2 years experience as procurement / supply chain agent in high-tech global environment Flexibility in working hours English - excellent level Experience with office SW Experience in working with ERP systems What’s in it for you? Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7833 Reporting into: Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? You will be responsible for leading the day-to-day design and implementation tasks for the product. As the senior engineer you will be accountable to the product Software Architect for the technical implementation and ensure that it meets the design specifications for functionality and quality. You will work closely with the Software Architect to define the design specifications and guidelines and serve as a technical lead and mentor for the junior engineers on the team. It is expected that you will be producing high-quality, well-tested code 85% of the time with the remaining time spent in design discussions, mentoring sessions, and technology reviews. How will you make an impact? Developing new user-facing features using JavaScript and React Building reusable components and front-end libraries for future use Translating designs and wireframes into high quality code Optimizing components for maximum performance across a vast array of web-capable devices and browsers Ability to understand business requirements and translate them into technical requirements. Have you got what it takes? Bachelor’s degree in computer science, information technology, or a similar field. 4+ years’ experience and In-depth knowledge of JavaScript, CSS, HTML, and front-end languages. Knowledge of AWS, S3 and Lambda Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model. Knowledge of REACT tools including React.js, Redux, and Flux Experience with user interface design. Experience in Unit Test writing, TDD will be an added advantage. Thorough understanding of React.js and its core principles Familiarity with RESTful APIs, and tools like Postman Knowledge of modern authorization mechanisms, such as JSON Web Token Familiarity with modern front-end build pipelines and tools & code versioning tools {{such as Git, SVN}} Familiarity with CICD pipeline is an added advantage. Excellent troubleshooting skills Excellent written and verbal communication skills What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? Concierge will strive to deliver excellence in all conversations by connecting with leads to qualify or un-qualify them for our customers by engaging leads through SMS, and email. We ensure every lead we engage with is helped in an accurate and timely manner, while discussing their interests, over their preferred channel of choice. Conversations are handled with empathy, positivity, and a willingness to meet all their needs. Qualified leads are connected with our customers when they’re available for live transfers or through our call connect system. This position requires extensive computer experience as well as a thoughtful, quality driven approach to lead engagement. How will you make an impact? Input leads responses, notes, and disposition statuses into the assigned incoming lead profiles. Utilize systems to gather and confirm information prompted by incoming SMS/email. Provide exceptional customer service, and written communication skills while working independently with discipline and motivation to succeed in a virtual environment. Read and comprehend previous "Lead to Concierge" interactions to accurately continue the conversation to determine a qualified or unqualified lead. Coordinate and confirm incoming leads that inquire about national services provided by our clients. Accurately document all conversations according to standard operating procedures in our console. Thoroughly follow client and department standards and system procedures. Display a positive team focused attitude with the ability to adapt and embrace change to fit business needs. Thrive in an ever-growing and ever-changing environment. Have you got what it takes? High school diploma or equivalent required (graduate) Minimum 2-4 years of previous experience working in customer service required. Ability to type 30 WPM required. (recommend increasing to 45 – 50 WPM) Your performance will be measured by Quality 85% or higher AHT 45 seconds Schedule adherence 93% Accurately schedule appointments AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Manager , Contact Center Operations Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.