About Us Photojaanic’s purpose is to help enrich our customer’s lives through customized and personalized products. We are a part of New Vision, and have been building and operating digital imaging businesses for over 15 years. At Photojaanic, we strive to build a caring, customer-centric, and innovative culture. We strive to give our customers great products at low prices. Our head offices are in Goa and Singapore, but many of our team members work remotely. We base decisions on data and what’s right for the customer. Our workplace culture is based on respect for each other in the workplace, teamwork, humility, curiosity, and continuous learning. About the Role We're seeking a passionate and photography-loving Customer Service Executive to join our team! You'll be the hero for our customers, resolving their inquiries promptly and efficiently across various channels (email, phone, social media, live chat). You'll also play a key role in gathering customer feedback, identifying areas for improvement, and collaborating with internal teams to elevate our service quality. Responsibilities: Deliver exceptional customer service, ensuring prompt resolution of inquiries and high satisfaction. Address customer complaints professionally through email, phone, social media, and live chat. Maintain and strive to improve customer service SLAs (Service Level Agreements). Analyze customer feedback to identify areas for service improvement using root-cause analysis. Foster a customer-centric company culture through positive interactions and advocacy. Collaborate effectively with internal teams to optimize processes and service delivery. Qualifications: Excellent written and spoken English communication skills Strong attention to detail and accuracy Active social media user with an understanding of online communication etiquette A plus: Fluency in Hindi, Marathi, or Kannada Passion for photography (a bonus, but not mandatory) Job Type: Full-time Schedule: Day shift Work Location: In person Expected Start Date: 15/05/2025

Junior Systems Administrator NVI focuses on making it easy for retailers, photographers, and businesses to offer their customers high quality personalized products - such as photo books, calendars, gifts, stationery, canvases, prints and posters. We also offer a range of products for consumers and creative professionals. NVI has been in the photographic industry for over 30 years, manufacturing photo products for consumers and pro photographers. As a member of the IT team, you will be responsible for implementing and maintaining the systems that enable our products and services and work closely with engineering and business teams. Responsibilities : ● Manage the entire network infrastructure of an organization along with computer systems and servers ● Design and install computer systems, routers, switches, local area networks (LAN), wide area networks (WAN), and intranet systems. ● Provide technical support to end-users, addressing hardware and software issues, and offering training as needed. ● Knowledge of Linux operating systems, windows server, mysql, SQL server ● Thorough knowledge and experience in installation and troubleshooting windows 7, Windows 8 and Windows 10 ● Set up and maintain databases used in an organization. ● Integrate data from an old database into a new one or even create a database from scratch. ● Monitor the speed of the internet to make sure that everything runs smoothly. ● Analyze a website’s traffic patterns and implement changes based on user feedback. ● Monitor and maintain the security systems of an organization. ● Develop organizational security procedures and also run regular data checkups - setting up, deleting and maintaining user accounts. ● Strong documentation skills to create and maintain system documentation, network diagrams, and standard operating procedures. ● Experience with collaboration tools (e.g., Google meet, Skype) to facilitate communication and collaboration among team members. ● Implement and manage backup and recovery solutions to ensure data integrity and availability in case of system failures. ● Exploring innovative tools to fulfill organizational needs through comprehensive research and analysis. Qualifications: ● Diploma or B.Sc or Equivalent Degree in Computers field with 1 + years experience and hands on experience in the following. ● Working knowledge of Linux, preferably Redhat, Centos ● Working knowledge Networking (DNS, routing, switching, security) ● Understanding of network firewall rule configuration, application-layer load balancers, proxy servers ● Basic Understanding of web and application servers preferably Apache & IIS webservers ● Basic knowledge of database and caching technologies preferably MySQL, MS-SQL Server. ● Working knowledge of cloud computing preferably on Amazon web services (EC2/RDS) a plus ● Experience with Logging, Monitoring, Reporting and Alerting (Graphite, Logstash, Nagios, Sensu, or Statsd) ● Working knowledge in System Patching and Virus protection Products ● Programming and Scripting experience (Ruby, Python, PHP, or Perl) is a plus ● Computer security background is a plus ● Good English communications and writing skills ● Self motivated and quick learner. Job Type: Full-time Schedule: Day shift Work Location: In person Expected Start Date: 02/06/2025

Junior Systems Administrator NVI focuses on making it easy for retailers, photographers, and businesses to offer their customers high quality personalized products - such as photo books, calendars, gifts, stationery, canvases, prints and posters. We also offer a range of products for consumers and creative professionals. NVI has been in the photographic industry for over 30 years, manufacturing photo products for consumers and pro photographers. As a member of the IT team, you will be responsible for implementing and maintaining the systems that enable our products and services and work closely with engineering and business teams. Responsibilities : Manage the entire network infrastructure of an organization along with computer systems and servers Design and install computer systems, routers, switches, local area networks (LAN), wide area networks (WAN), and intranet systems. Provide technical support to end-users, addressing hardware and software issues, and offering training as needed. Knowledge of Linux operating systems, windows server, mysql, SQL server Thorough knowledge and experience in installation and troubleshooting windows 7, Windows 8 and Windows 10 Monitor the speed of the internet to make sure that everything runs smoothly. Develop organizational security procedures and also run regular data checkups - setting up, deleting and maintaining user accounts. Strong documentation skills to create and maintain system documentation, network diagrams, and standard operating procedures. Experience with collaboration tools (e.g., Google meet, Teams, Zoom) to facilitate communication and collaboration among team members. Implement and manage backup and recovery solutions to ensure data integrity and availability in case of system failures. Exploring innovative tools to fulfill organizational needs through comprehensive research and analysis. Qualifications: Diploma or B.Sc or Equivalent Degree in Computers field with 1 + years experience and hands on experience in the following. Basic knowledge of Linux, preferably Redhat, Centos Working knowledge Networking (DNS, routing, switching, security) Basic Understanding of web and application servers preferably Apache & IIS webservers Working knowledge in System Patching and Virus protection Products Programming and Scripting experience (Ruby, Python, PHP, or Perl) is a plus Computer security background is a plus Good English communications and writing skills Self motivated and quick learner. Job Type: Full-time Schedule: Day shift Work Location: In person