Role & responsibilities Retail Sales Associate for Premium Lifestyle Brand Location: Bangalore Brand: MOKOBARA ROLE: Sales Associate (Retail, in-store) Were on a mission to help folks who are #GoingPlaces, travel with ease & get there looking sharp. We are a direct-to-consumer- Indian brand launched in January 2020. Mokobara is headquartered in Bangalore. We are on a mission to elevate the joy of travel for people who are #goingplaces. We are obsessed with customers happiness and this is exactly what we are looking for in our customer support team members. Go the extra mile to help our customers as much as possible, wherever possible! Strategic Priorities: CustomerService/Satisfaction ProcessExecution as per SOP's Achieving Individual Revenue Targets for Department/Category of the Store. DriveProfitability through product knowledge and cross-selling/up-selling skills achievement and in coordination with Store Managers. Engagingwith customers, highlighting promotions, responding to customer inquiries, visual merchandising, managing inventory, carrying out transactions, and guiding customers throughout the buying process. Responsibilities: SalesDriven mindset with best learning ability and skill development and discipline. Ensuringconsistent delivery of high-quality customer service as per the company standards in all areas of operations. EnsuringCustomer Satisfaction and executing action plans to improve the customer satisfaction. Addressingandresolving all points of concerns of customers in a timely manner to avoid any delays/issues during store operations. Monitoring stock and coordinating with store managers to ensure availability of stocks at all times. GoodUnderstanding of sales principal and customer service practices, solid communication and interpersonal skills Ability to work as part of a team and take initiative independent of direct supervision Engagingwith customers and suggesting required Products and Services by building knowledge of Products and Services to build loyalty driven sales, enhancing knowledge of customers to build product Experience. Positive attitude, pleasant personality and good self confidence Cashiering & Controls: Handlecash,credit or other transactions with customers on POS or mobile app collect payments ensure the collection matches as per POS daily transaction Issuechange, receipts, refunds; Redeem vouchers and coupons as per SOP. Handlingofpetty Cash and recording in the system with the help from Store Manager Handlingreturns customers and checking to see if items are damaged or not and using proper SOP channels accordingly Preferred candidate profile

Role - Customer Experience Executive Responsibilities Handling all day to day inbound and outbound queries including calls, emails, social media platforms like Whatsapp, Facebook, Twitter, etc. Gathering customer feedback, reviews, and ratings from customers. Empathise and understand dissatisfied customers and our target audience. The customer is first and always right! Ensure the Turn-Around-Time (TAT) expected by the customer is fulfilled/maintained. Uphold the premium experience of the company to the customer base and ownership of end-to-end query resolution. Requirements An ambitious fresher or someone with experience of up to one year can apply. Have a basic understanding of all Customer Experience activities including customer calling, social media, analytics, CRM tool management etc. Have excellent communication and interpersonal skills, with the ability to be personable yet persistent. Should be proficient in English and Hindi. Both written and spoken.

Required Skills: Work experience in Handling 3 or more retail stores at the same time. Strong project management skills and ability to manage multiple projects simultaneously. Excellent communication skills, both verbal and written with the ability to communicate effectively with senior-level management. Provided a variety of functions and features to ensure efficient operation, high availability, and scalability of the stores. Demonstrated ability to lead and develop a high-performing team. Ability to set up and drive efficient processes Key Responsibilities: Coach & develop Store teams to achieve excellent standards, results and best practices. Ensure cluster stores are achieving their monthly targets & implement store strategies for sales increase. Responsible for overall targets & sales achievement within the cluster stores. Support the store teams by ensuring store SOPs are implemented for all processes like merchandising, stocking and manpower planning etc for smooth store operations. Work collaboratively with the Retail Management team & other teams to ensure they are fully informed about Retail activities. Arrange & provide necessary training to all store teams related to Sales, Product, POS & Policies within the cluster stores and doing refresher monthly once across cluster stores. Prepare checklist and reporting formats for stores on a Daily, Weekly & Monthly basis to ensure no deviation from SOPs. Leading and motivating retail managers and employees across multiple locations. Setting sales targets and key performance indicators. Ensuring consistency of visual merchandising across multiple retail stores. Monitoring stock levels and financial transactions of multiple store locations. Ensure all statutory compliance is adhered at stores. Market knowledge to understand and track competition. Lead and develop the staff in the store, encouraging effective communication, setting objectives, initiating daily, weekly work plans. Manage and resolve operational issues that arise across multiple stores. Setting and managing rotas to ensure the store is staffed adequately in cluster stores. Ensure store ambience is maintained in line with the stipulated guidelines & Retail Standard. Ensure availability of inventory at stores within the cluster stores. Ensuring weekly global count is done at the store and look for any mismatches in the inventory by doing a physical check. Monitor and check weekly Inventory, store petty cash and sales transactions by doing surprise audits at cluster stores and report any shortfalls to management teams. Ensure all store devices are working as per requirement within the cluster stores. Plan and provide a process to control shrinkage and shop expenses within the cluster stores.