we're seeking an experienced Senior Performance Testing Engineer to play a key role in our contact center modernization initiative. you'll be instrumental in migrating IVR/Routing applications from legacy Genesys on-prem systems to modern cloud solutions like Amazon Connect, with particular focus on our CommState Migration Project. As part of our QA team, you'll take ownership of comprehensive end-to-end call flow validation, ensuring seamless transition and optimal performance of our contact center solutions. The ideal candidate will bring deep expertise in performance testing coupled with contact center domain knowledge to drive this critical transformation. Responsibilities: Design, develop, maintain, and execute manual, automation, and performance test scripts for Contact Center applications. Drive innovation through Proofs of Concept (POCs) to enhance the test lifecycle and reduce execution time. Automate test preparation and execution processes by integrating with APIs. Analyze functional and non-functional requirements in an Agile environment to ensure comprehensive test coverage. Define test strategies, create detailed test cases, estimate QA efforts, and manage test planning and reporting. Conduct manual and automated testing, logging detailed defects using Rally (Agile Central). Lead and manage testing efforts across multiple domains and applications, including System Integration and End-to-End Testing. 4+ years of hands-on experience in Quality Engineering within the Contact Center Solutions (CCS) domain. 3+ years of hands-on experience with Cyara for contact center testing and automation. Experience of Genesys call routing and custom CTI softphone application development. Experience with digital communication platforms such as Chat, Chatbot, Email, and SMS. Proficient in log verification tools like Splunk and familiar with Genesys tools like GA/GAX and Pulse. Skilled in API testing and experienced with Cyara Service Libraries and Postman. Experienced in load testing using Cyara Cruncher. Proven ability to work in Agile environments using tools like Rally (Agile Central) for project tracking and delivery. Nice to have: Digital experience with Voicebot, Chatbot, Email, SMS. Genesys cloud experience is nice to have, but not mandatory. Agile methodology experience. Excellent communication and presentation abilities. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Role & responsibilities: Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX. Craft clean, efficient, and maintainable code adhering to industry best practices and standards. Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem. Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations. Leverage natural language processing (NLP), LLM, and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs. Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions. Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement. Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development. Preferred candidate profile: 4+ years of hands-on experience with the Google Cloud Contact Center AI Bot framework. Proficient in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI. Extensive experience with the new LLM (playbook) feature in Dialogflow CX, as well as traditional Dialogflow CX functionalities. Solid understanding of Google as a Software-as-a-Service platform. Experience with Azure Composer Bots. Proven troubleshooting and analytical skills in complex, distributed environments. Familiarity with SQL and experience working with relational databases. Experience integrating web services into applications. Proficient in Agile and Scrum development methodologies. Bachelors degree in a technology-related field or equivalent experience.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We seek a skilled Python and SQL Engineers to work in the data team of a big financial asset management company to support their applications from a data perspective. Responsibilities: Write, test, and maintain Python code and SQL queries to support project requirements. Assist in system integration and debugging, addressing issues as they arise. Collaborate with senior engineers to ensure solutions are aligned with project goals. Conduct development testing to verify components function as intended. Perform data analysis, identify inconsistencies, and propose solutions to improve quality. Participate in task estimation and contribute to project timelines. Maintain technical documentation for solutions and processes. Support ongoing system improvements under the guidance of senior team members. Qualifications 3-5 years of experience as a software developer using Python. 1-2 years of experience working with relational databases, preferably Sybase, and SQL experience with Database Modeling/Normalization techniques. Experience on Linux operating systems. Experience in the finance industry and knowledge of financial products/markets. Experience working in a globally distributed team. Written and spoken fluency in English. Excellent communication skills, both written and verbal. A track record of taking the initiative to solve problems and working independently with minimal direction. Nice to have: Experience with Python frameworks utilizing Asyncio. Familiarity with cloud technologies like Kubernetes, Docker. Experience with DevOps tools like Git, Maven, Jenkins, GitLab CI. Experience in designing multi-tier application architectures and distributed caching solutions. ETL background in any language or tools. Experience working with large volumes of time series data and building services, APIs, and applications based on it. Ability to troubleshoot and fix performance issues across the codebase and database queries. BA/BS in Computer Science or equivalent practical experience. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking talented and disciplined developers to help elevate our industry-leading asset management platform. The work is dynamic, fast-paced, and challenging, providing broad exposure to both technology and business. Our goal is to enhance user experience, meet business objectives, and continually improve platform performance and scalability. Although development is the primary focus, this role involves collaboration across design, deployment, and maintenance, working with teams across regions and seniority levels. This project involves the development of a cutting-edge asset management platform for one of the world’s largest investment companies. The analytics platform is a distributed solution designed to process and analyze large volumes of time series data and expose them to other applications through APIs. Responsibilities: Implementing unit tests to ensure code quality and reliability. Designing high-performance, distributed systems to meet scalability requirements. Profiling and analyzing applications to optimize performance and memory usage. Working with the latest technologies and system components to maintain up-to-date systems. Refactoring existing code and building new features for enhanced functionality. Monitoring Kubernetes clusters to ensure smooth operations. Responding to incidents in the production environment and resolving issues promptly. Conducting code reviews and estimating tasks for efficient project management. Collaborating with the team to ensure successful project delivery. Qualifications 6+ years of experience as a Software Developer (at least 4 years working with GoLang) Strong Golang Design Patterns expertise and concurrency. Strong unit test and debugging skills Experience with message streaming using Kafka. Familiarity with multi-tier application architecture and streaming systems. Experience building and deploying distributed systems. Familiarity with cloud technologies such as Kubernetes, Docker, and AKS. Good knowledge of the Relational Algebra concepts. Experience working in a globally distributed team Excellent communication skills in English, both written and verbal A track record of taking the initiative to solve problems, working independently with minimal direction. Nice to Have: 1+ years of working experience on the Linux operating system Experience in the finance industry or knowledge of financial products and markets. BA/BS in Computer Science or equivalent practical experience. Experience with Python scripting. Experience with Splunk, and Grafana. Experience with DevOps tools like Git, and Azure DevOps. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Show more Show less

We are seeking talented and disciplined developers to help elevate our industry-leading asset management platform. The work is dynamic, fast-paced, and challenging, providing broad exposure to both technology and business. Our goal is to enhance user experience, meet business objectives, and continually improve platform performance and scalability. Although development is the primary focus, this role involves collaboration across design, deployment, and maintenance, working with teams across regions and seniority levels. This project involves the development of a cutting-edge asset management platform for one of the world s largest investment companies. The analytics platform is a distributed solution designed to process and analyze large volumes of time series data and expose them to other applications through APIs. Responsibilities: Implementing unit tests to ensure code quality and reliability. Designing high-performance, distributed systems to meet scalability requirements. Profiling and analyzing applications to optimize performance and memory usage. Working with the latest technologies and system components to maintain up-to-date systems. Refactoring existing code and building new features for enhanced functionality. Monitoring Kubernetes clusters to ensure smooth operations. Responding to incidents in the production environment and resolving issues promptly. Conducting code reviews and estimating tasks for efficient project management. Collaborating with the team to ensure successful project delivery. 6+ years of experience as a Software Developer (at least 4 years working with GoLang) Strong Golang Design Patterns expertise and concurrency. Strong unit test and debugging skills Experience with message streaming using Kafka. Familiarity with multi-tier application architecture and streaming systems. Experience building and deploying distributed systems. Familiarity with cloud technologies such as Kubernetes, Docker, and AKS. Good knowledge of the Relational Algebra concepts. Experience working in a globally distributed team Excellent communication skills in English, both written and verbal A track record of taking the initiative to solve problems, working independently with minimal direction. Nice to Have: 1+ years of working experience on the Linux operating system Experience in the finance industry or knowledge of financial products and markets. BA/BS in Computer Science or equivalent practical experience. Experience with Python scripting. Experience with Splunk, and Grafana. Experience with DevOps tools like Git, and Azure DevOps. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

We seek a skilled Python and SQL Engineers to work in the data team of a big financial asset management company to support their applications from a data perspective. Responsibilities: Write, test, and maintain Python code and SQL queries to support project requirements. Assist in system integration and debugging, addressing issues as they arise. Collaborate with senior engineers to ensure solutions are aligned with project goals. Conduct development testing to verify components function as intended. Perform data analysis, identify inconsistencies, and propose solutions to improve quality. Participate in task estimation and contribute to project timelines. Maintain technical documentation for solutions and processes. Support ongoing system improvements under the guidance of senior team members. 3-5 years of experience as a software developer using Python. 1-2 years of experience working with relational databases, preferably Sybase, and SQL experience with Database Modeling/Normalization techniques. Experience on Linux operating systems. Experience in the finance industry and knowledge of financial products/markets. Experience working in a globally distributed team. Written and spoken fluency in English. Excellent communication skills, both written and verbal. A track record of taking the initiative to solve problems and working independently with minimal direction. Nice to have: Experience with Python frameworks utilizing Asyncio. Familiarity with cloud technologies like Kubernetes, Docker. Experience with DevOps tools like Git, Maven, Jenkins, GitLab CI. Experience in designing multi-tier application architectures and distributed caching solutions. ETL background in any language or tools. Experience working with large volumes of time series data and building services, APIs, and applications based on it. Ability to troubleshoot and fix performance issues across the codebase and database queries. BA/BS in Computer Science or equivalent practical experience. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Job Description We are looking for a Senior Identity Access Management Engineer (PAM Architecture) to lead the design of our PAM architecture strategy. This role will also involve contributing to the design and implementation of the PAM platform and its associated tools. Responsibilities: Develop a comprehensive PAM architecture strategy that aligns with organizational objectives and regulatory requirements. Lead the design contribute to the development and deployment of PAM solutions, focusing on workload access controls and secrets management. Contribute to the implementation and management of secrets management solutions ensuring secure storage, access and rotation of privileged credentials. Leverage PAM tools such as CyberArk, HashiCorp Vault, and Microsoft Entra ID to enhance security measures and streamline access management processes. Design PAM policies, standards, and procedures to ensure consistent and secure management of privileged accounts. Ensure PAM practices comply with organizational policies and regulatory requirements. Assess the effectiveness of PAM controls, making data-driven decisions to reduce risk and enhance security posture. Collaborate with technology and business partners to identify and mitigate risks associated with privileged access. Stay current with emerging trends and technologies in PAM and cybersecurity and driving enhancements to existing solutions. Qualifications 6+ years of experience in Privileged Access Management using PAM Solutions like CyberArk/StrongDM as an Architect/SME. Strong industry experience in architecting and designing PAM solutions and deployment across the enterprise. Deep technical understanding of PAM capabilities, controls and security technologies in areas related to identity and access management to address privilege-based risk. Familiarity with regulatory requirements related to PAM, such as PCI DSS, HIPAA, or GDPR. Expertise with build vs. buy solution options. Good understanding of security concepts and technologies in the wider Identity and Access Management space: Logical Access Controls, LDAP and RBAC, Authentication solutions, PKI concepts, and SIEM solutions. Proficient in Privileged Access Management (PAM) concepts and standard processes, covering privileged account discovery and vaulting, session management, DevOps secret management, and endpoint privilege management. Nice to have: Experience with Python, PowerShell, and Bash. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We seek a skilled Senior Python and SQL Engineers to work in the data team of a big financial asset management company to support their applications from a data perspective. Responsibilities: Write, test, and maintain Python code and SQL queries to support project requirements. Assist in system integration and debugging, addressing issues as they arise. Collaborate with senior engineers to ensure solutions are aligned with project goals. Conduct development testing to verify components function as intended. Perform data analysis, identify inconsistencies, and propose solutions to improve quality. Participate in task estimation and contribute to project timelines. Maintain technical documentation for solutions and processes. Support ongoing system improvements under the guidance of senior team members. Qualifications 3-5 years of experience as a software developer using Python. 1-2 years of experience working with relational databases, preferably Sybase, and SQL experience with Database Modeling/Normalization techniques. Experience on Linux operating systems. Experience in the finance industry and knowledge of financial products/markets. Experience working in a globally distributed team. Written and spoken fluency in English. Excellent communication skills, both written and verbal. A track record of taking the initiative to solve problems and working independently with minimal direction. Nice to have: Experience with Python frameworks utilizing Asyncio. Familiarity with cloud technologies like Kubernetes, Docker. Experience with DevOps tools like Git, Maven, Jenkins, GitLab CI. Experience in designing multi-tier application architectures and distributed caching solutions. ETL background in any language or tools. Experience working with large volumes of time series data and building services, APIs, and applications based on it. Ability to troubleshoot and fix performance issues across the codebase and database queries. BA/BS in Computer Science or equivalent practical experience. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies. Qualifications 3+ years of experience with the Google CCAI Bot framework, Dialogflow ES/CX, and Conversational AI technologies, including NLP, NLU, and ML. 3+ years of experience in IVR application development, including Nuance grammar development. Expertise in web services integration, including working with SQL databases, relational databases, and RESTful APIs. Experience with Google, Genesys, and related technologies, including GVP, Nuance Mix Tools. Strong understanding of agile development and Scrum best practices. Strong analytical skills for resolving technical issues in complex, distributed environments. Bachelor’s degree in a technology-related field or equivalent professional experience. Nice to have: Hands-on experience with Git, Jenkins, Maven, and automated testing methodologies. Experience with Genesys Composer We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies. Qualifications 3+ years of experience with the Google CCAI Bot framework, Dialogflow ES/CX, and Conversational AI technologies, including NLP, NLU, and ML. 3+ years of experience in IVR application development, including Nuance grammar development. Expertise in web services integration, including working with SQL databases, relational databases, and RESTful APIs. Experience with Google, Genesys, and related technologies, including GVP, Nuance Mix Tools. Strong understanding of agile development and Scrum best practices. Strong analytical skills for resolving technical issues in complex, distributed environments. Bachelor’s degree in a technology-related field or equivalent professional experience. Nice to have: Proficiency in Core Java, Java/J2EE, Servlets, JSP, and REST-based microservices. Hands-on experience with Git, Jenkins, Maven, and automated testing methodologies. Experience with the Spring framework and familiarity with Tomcat or similar web servers. Experience with Genesys Composer We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies. Qualifications 3+ years of experience with the Google CCAI Bot framework, Dialogflow ES/CX, and Conversational AI technologies, including NLP, NLU, and ML. 3+ years of experience in IVR application development, including Nuance grammar development. Expertise in web services integration, including working with SQL databases, relational databases, and RESTful APIs. Experience with Google, Genesys, and related technologies, including GVP, Nuance Mix Tools. Strong understanding of agile development and Scrum best practices. Strong analytical skills for resolving technical issues in complex, distributed environments. Bachelor’s degree in a technology-related field or equivalent professional experience. Nice to have: Hands-on experience with Git, Jenkins, Maven, and automated testing methodologies. Experience with Genesys Composer We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies. Qualifications 3+ years of experience with the Google CCAI Bot framework, Dialogflow ES/CX, and Conversational AI technologies, including NLP, NLU, and ML. 3+ years of experience in IVR application development, including Nuance grammar development. Expertise in web services integration, including working with SQL databases, relational databases, and RESTful APIs. Experience with Google, Genesys, and related technologies, including GVP, Nuance Mix Tools. Strong understanding of agile development and Scrum best practices. Strong analytical skills for resolving technical issues in complex, distributed environments. Bachelor’s degree in a technology-related field or equivalent professional experience. Nice to have: Hands-on experience with Git, Jenkins, Maven, and automated testing methodologies. Experience with Genesys Composer We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies. Qualifications 3+ years of experience with the Google CCAI Bot framework, Dialogflow ES/CX, and Conversational AI technologies, including NLP, NLU, and ML. 3+ years of experience in IVR application development, including Nuance grammar development. Expertise in web services integration, including working with SQL databases, relational databases, and RESTful APIs. Experience with Google, Genesys, and related technologies, including GVP, Nuance Mix Tools. Strong understanding of agile development and Scrum best practices. Strong analytical skills for resolving technical issues in complex, distributed environments. Bachelor’s degree in a technology-related field or equivalent professional experience. Nice to have: Hands-on experience with Git, Jenkins, Maven, and automated testing methodologies. Experience with Genesys Composer We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies. Qualifications 3+ years of experience with the Google CCAI Bot framework, Dialogflow ES/CX, and Conversational AI technologies, including NLP, NLU, and ML. 3+ years of experience in IVR application development, including Nuance grammar development. Expertise in web services integration, including working with SQL databases, relational databases, and RESTful APIs. Experience with Google, Genesys, and related technologies, including GVP, Nuance Mix Tools. Strong understanding of agile development and Scrum best practices. Strong analytical skills for resolving technical issues in complex, distributed environments. Bachelor’s degree in a technology-related field or equivalent professional experience. Nice to have: Hands-on experience with Git, Jenkins, Maven, and automated testing methodologies. Experience with Genesys Composer We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines.