We are looking for a Senior Identity Access Management Engineer (PAM Architecture) to lead the design of our PAM architecture strategy. This role will also involve contributing to the design and implementation of the PAM platform and its associated tools. Responsibilities: Develop a comprehensive PAM architecture strategy that aligns with organizational objectives and regulatory requirements. Lead the design contribute to the development and deployment of PAM solutions, focusing on workload access controls and secrets management. Contribute to the implementation and management of secrets management solutions ensuring secure storage, access and rotation of privileged credentials. Leverage PAM tools such as CyberArk, HashiCorp Vault, and Microsoft Entra ID to enhance security measures and streamline access management processes. Design PAM policies, standards, and procedures to ensure consistent and secure management of privileged accounts. Ensure PAM practices comply with organizational policies and regulatory requirements. Assess the effectiveness of PAM controls, making data-driven decisions to reduce risk and enhance security posture. Collaborate with technology and business partners to identify and mitigate risks associated with privileged access. Stay current with emerging trends and technologies in PAM and cybersecurity and driving enhancements to existing solutions.

We are seeking a Senior Data Analyst to collaborate closely with vendors, internal teams, and clients to provide high-quality data solutions, address inquiries, and resolve issues efficiently. The role requires a strong understanding of financial instruments, market risk, and portfolio management, along with scripting experience in SQL and Python for data processing and automation. This project focuses on managing vendor data configuration for new and existing clients while supporting the rollout of new financial indices across multiple asset classes. It involves acquiring, mapping, normalizing, and automating financial data processes to ensure seamless integration with internal systems. By leveraging analytical skills and effective communication, this project aims to enhance risk analytics capabilities and ensure data accuracy for investment decision-making. This role requires on-site presence in the office 2-3 days per week. As part of your application, we kindly ask you to complete a 10-minute assessment Responsibilities: Own day-to-day vendor data configuration requirements of new and existing clients. Contribute to all aspects of rolling out multiple concurrent new indices, across various assets and strategies. This includes vendor data acquisition, data mapping and normalization, process testing and automation, and quality control. Provide high-quality client services externally and internally. Address inquiries and resolve problems from external clients and internal partners. Understand risk analytics of fixed income, equity, and alternative products. Analyze index methodologies, collaborate with vendors, and build custom solutions for the business.

We are looking for a Senior Identity Access Management Engineer (PAM Architecture) to lead the design of our PAM architecture strategy. This role will also involve contributing to the design and implementation of the PAM platform and its associated tools. Responsibilities: Develop a comprehensive PAM architecture strategy that aligns with organizational objectives and regulatory requirements. Lead the design contribute to the development and deployment of PAM solutions, focusing on workload access controls and secrets management. Contribute to the implementation and management of secrets management solutions ensuring secure storage, access and rotation of privileged credentials. Leverage PAM tools such as CyberArk, HashiCorp Vault, and Microsoft Entra ID to enhance security measures and streamline access management processes. Design PAM policies, standards, and procedures to ensure consistent and secure management of privileged accounts. Ensure PAM practices comply with organizational policies and regulatory requirements. Assess the effectiveness of PAM controls, making data-driven decisions to reduce risk and enhance security posture. Collaborate with technology and business partners to identify and mitigate risks associated with privileged access. Stay current with emerging trends and technologies in PAM and cybersecurity and driving enhancements to existing solutions.

We are looking for a Senior Identity Access Management Engineer (PAM Architecture) to lead the design of our PAM architecture strategy. This role will also involve contributing to the design and implementation of the PAM platform and its associated tools. Responsibilities: Develop a comprehensive PAM architecture strategy that aligns with organizational objectives and regulatory requirements. Lead the design contribute to the development and deployment of PAM solutions, focusing on workload access controls and secrets management. Contribute to the implementation and management of secrets management solutions ensuring secure storage, access and rotation of privileged credentials. Leverage PAM tools such as CyberArk, HashiCorp Vault, and Microsoft Entra ID to enhance security measures and streamline access management processes. Design PAM policies, standards, and procedures to ensure consistent and secure management of privileged accounts. Ensure PAM practices comply with organizational policies and regulatory requirements. Assess the effectiveness of PAM controls, making data-driven decisions to reduce risk and enhance security posture. Collaborate with technology and business partners to identify and mitigate risks associated with privileged access. Stay current with emerging trends and technologies in PAM and cybersecurity and driving enhancements to existing solutions.

Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting seamless omnichannel interactions. We seek a Senior Test Automation Engineer to join our Software Quality Engineering team. This role involves providing automation and test support for software releases, focusing on the automation test platform. Key responsibilities include analyzing logs, debugging all ongoing processes, updating existing automation tests from the backlog, coordinating with the network team, and writing and deploying automated tests in two substantial internal test environments. The position requires cross-departmental collaboration to fully understand project scopes, report on testing progress, develop new test automation methodologies, and mentor team members. Responsibilities: Utilize a custom Python-Selenium based automation framework to perform thorough testing. Create and implement new test scripts for comprehensive end-to-end product testing using the automation framework. Review and interpret results from executed tests, leveraging test framework logs, product logs, and traffic dumps to identify issues. Maintain, support, and extend the existing automation framework to improve its capabilities. Develop new tools to enhance automation processes, ensuring efficient and effective testing workflows. Detect and address weak points in current automated processes, ensuring continuous improvement and efficiency. Work closely with Development, DevOps, and TechOps teams to align the Test Automation groups goals with overall company priorities and strategy. This position requires the ability to be on-call (once per 2 weeks/month) starting from 3rd-4th month on the project.

Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting seamless omnichannel interactions. We seek a Senior Test Automation Engineer to join our Software Quality Engineering team. This role involves providing automation and test support for software releases, focusing on the automation test platform. Key responsibilities include analyzing logs, debugging all ongoing processes, updating existing automation tests from the backlog, coordinating with the network team, and writing and deploying automated tests in two substantial internal test environments. The position requires cross-departmental collaboration to fully understand project scopes, report on testing progress, develop new test automation methodologies, and mentor team members. Responsibilities: Utilize a custom Python-Selenium based automation framework to perform thorough testing. Create and implement new test scripts for comprehensive end-to-end product testing using the automation framework. Review and interpret results from executed tests, leveraging test framework logs, product logs, and traffic dumps to identify issues. Maintain, support, and extend the existing automation framework to improve its capabilities. Develop new tools to enhance automation processes, ensuring efficient and effective testing workflows. Detect and address weak points in current automated processes, ensuring continuous improvement and efficiency. Work closely with Development, DevOps, and TechOps teams to align the Test Automation groups goals with overall company priorities and strategy. This position requires the ability to be on-call (once per 2 weeks/month) starting from 3rd-4th month on the project.

Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting seamless omnichannel interactions. We seek a Senior Test Automation Engineer to join our Software Quality Engineering team. This role involves providing automation and test support for software releases, focusing on the automation test platform. Key responsibilities include analyzing logs, debugging all ongoing processes, updating existing automation tests from the backlog, coordinating with the network team, and writing and deploying automated tests in two substantial internal test environments. The position requires cross-departmental collaboration to fully understand project scopes, report on testing progress, develop new test automation methodologies, and mentor team members. Responsibilities: Utilize a custom Python-Selenium based automation framework to perform thorough testing. Create and implement new test scripts for comprehensive end-to-end product testing using the automation framework. Review and interpret results from executed tests, leveraging test framework logs, product logs, and traffic dumps to identify issues. Maintain, support, and extend the existing automation framework to improve its capabilities. Develop new tools to enhance automation processes, ensuring efficient and effective testing workflows. Detect and address weak points in current automated processes, ensuring continuous improvement and efficiency. Work closely with Development, DevOps, and TechOps teams to align the Test Automation groups goals with overall company priorities and strategy. This position requires the ability to be on-call (once per 2 weeks/month) starting from 3rd-4th month on the project.

Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting seamless omnichannel interactions. We seek a Senior Test Automation Engineer to join our Software Quality Engineering team. This role involves providing automation and test support for software releases, focusing on the automation test platform. Key responsibilities include analyzing logs, debugging all ongoing processes, updating existing automation tests from the backlog, coordinating with the network team, and writing and deploying automated tests in two substantial internal test environments. The position requires cross-departmental collaboration to fully understand project scopes, report on testing progress, develop new test automation methodologies, and mentor team members. Responsibilities: Utilize a custom Python-Selenium based automation framework to perform thorough testing. Create and implement new test scripts for comprehensive end-to-end product testing using the automation framework. Review and interpret results from executed tests, leveraging test framework logs, product logs, and traffic dumps to identify issues. Maintain, support, and extend the existing automation framework to improve its capabilities. Develop new tools to enhance automation processes, ensuring efficient and effective testing workflows. Detect and address weak points in current automated processes, ensuring continuous improvement and efficiency. Work closely with Development, DevOps, and TechOps teams to align the Test Automation groups goals with overall company priorities and strategy. This position requires the ability to be on-call (once per 2 weeks/month) starting from 3rd-4th month on the project.

Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting seamless omnichannel interactions. We seek a Senior Test Automation Engineer to join our Software Quality Engineering team. This role involves providing automation and test support for software releases, focusing on the automation test platform. Key responsibilities include analyzing logs, debugging all ongoing processes, updating existing automation tests from the backlog, coordinating with the network team, and writing and deploying automated tests in two substantial internal test environments. The position requires cross-departmental collaboration to fully understand project scopes, report on testing progress, develop new test automation methodologies, and mentor team members. Responsibilities: Utilize a custom Python-Selenium based automation framework to perform thorough testing. Create and implement new test scripts for comprehensive end-to-end product testing using the automation framework. Review and interpret results from executed tests, leveraging test framework logs, product logs, and traffic dumps to identify issues. Maintain, support, and extend the existing automation framework to improve its capabilities. Develop new tools to enhance automation processes, ensuring efficient and effective testing workflows. Detect and address weak points in current automated processes, ensuring continuous improvement and efficiency. Work closely with Development, DevOps, and TechOps teams to align the Test Automation groups goals with overall company priorities and strategy. This position requires the ability to be on-call (once per 2 weeks/month) starting from 3rd-4th month on the project.

Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting seamless omnichannel interactions. We seek a Senior Test Automation Engineer to join our Software Quality Engineering team. This role involves providing automation and test support for software releases, focusing on the automation test platform. Key responsibilities include analyzing logs, debugging all ongoing processes, updating existing automation tests from the backlog, coordinating with the network team, and writing and deploying automated tests in two substantial internal test environments. The position requires cross-departmental collaboration to fully understand project scopes, report on testing progress, develop new test automation methodologies, and mentor team members. Responsibilities: Utilize a custom Python-Selenium based automation framework to perform thorough testing. Create and implement new test scripts for comprehensive end-to-end product testing using the automation framework. Review and interpret results from executed tests, leveraging test framework logs, product logs, and traffic dumps to identify issues. Maintain, support, and extend the existing automation framework to improve its capabilities. Develop new tools to enhance automation processes, ensuring efficient and effective testing workflows. Detect and address weak points in current automated processes, ensuring continuous improvement and efficiency. Work closely with Development, DevOps, and TechOps teams to align the Test Automation groups goals with overall company priorities and strategy. This position requires the ability to be on-call (once per 2 weeks/month) starting from 3rd-4th month on the project.

We are seeking a Data Analyst to collaborate closely with vendors, internal teams, and clients to provide high-quality data solutions, address inquiries, and resolve issues efficiently. The role requires a strong understanding of financial instruments, market risk, and portfolio management, along with scripting experience in SQL and Python for data processing and automation. This project focuses on managing vendor data configuration for new and existing clients while supporting the rollout of new financial indices across multiple asset classes. It involves acquiring, mapping, normalizing, and automating financial data processes to ensure seamless integration with internal systems. By leveraging analytical skills and effective communication, this project aims to enhance risk analytics capabilities and ensure data accuracy for investment decision-making. Responsibilities: Own day-to-day vendor data configuration requirements of new and existing clients. Contribute to all aspects of rolling out multiple concurrent new indices, across various assets and strategies. This includes vendor data acquisition, data mapping and normalization, process testing and automation, and quality control. Provide high-quality client services externally and internally. Address inquiries and resolve problems from external clients and internal partners. Understand risk analytics of fixed income, equity, and alternative products. Analyze index methodologies, collaborate with vendors, and build custom solutions for the business.

We are looking for a Senior Identity Access Management Engineer (PAM Architecture) to lead the design of our PAM architecture strategy. This role will also involve contributing to the design and implementation of the PAM platform and its associated tools. Responsibilities: Develop a comprehensive PAM architecture strategy that aligns with organizational objectives and regulatory requirements. Lead the design contribute to the development and deployment of PAM solutions, focusing on workload access controls and secrets management. Contribute to the implementation and management of secrets management solutions ensuring secure storage, access and rotation of privileged credentials. Leverage PAM tools such as CyberArk, HashiCorp Vault, and Microsoft Entra ID to enhance security measures and streamline access management processes. Design PAM policies, standards, and procedures to ensure consistent and secure management of privileged accounts. Ensure PAM practices comply with organizational policies and regulatory requirements. Assess the effectiveness of PAM controls, making data-driven decisions to reduce risk and enhance security posture. Collaborate with technology and business partners to identify and mitigate risks associated with privileged access. Stay current with emerging trends and technologies in PAM and cybersecurity and driving enhancements to existing solutions.

We are seeking a Data Analyst to collaborate closely with vendors, internal teams, and clients to provide high-quality data solutions, address inquiries, and resolve issues efficiently. The role requires a strong understanding of financial instruments, market risk, and portfolio management, along with scripting experience in SQL and Python for data processing and automation. This project focuses on managing vendor data configuration for new and existing clients while supporting the rollout of new financial indices across multiple asset classes. It involves acquiring, mapping, normalizing, and automating financial data processes to ensure seamless integration with internal systems. By leveraging analytical skills and effective communication, this project aims to enhance risk analytics capabilities and ensure data accuracy for investment decision-making. Responsibilities: Own day-to-day vendor data configuration requirements of new and existing clients. Contribute to all aspects of rolling out multiple concurrent new indices, across various assets and strategies. This includes vendor data acquisition, data mapping and normalization, process testing and automation, and quality control. Provide high-quality client services externally and internally. Address inquiries and resolve problems from external clients and internal partners. Understand risk analytics of fixed income, equity, and alternative products. Analyze index methodologies, collaborate with vendors, and build custom solutions for the business.

Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting seamless omnichannel interactions. We seek a Senior Test Automation Engineer to join our Software Quality Engineering team. This role involves providing automation and test support for software releases, focusing on the automation test platform. Key responsibilities include analyzing logs, debugging all ongoing processes, updating existing automation tests from the backlog, coordinating with the network team, and writing and deploying automated tests in two substantial internal test environments. The position requires cross-departmental collaboration to fully understand project scopes, report on testing progress, develop new test automation methodologies, and mentor team members. Responsibilities: Utilize a custom Python-Selenium based automation framework to perform thorough testing. Create and implement new test scripts for comprehensive end-to-end product testing using the automation framework. Review and interpret results from executed tests, leveraging test framework logs, product logs, and traffic dumps to identify issues. Maintain, support, and extend the existing automation framework to improve its capabilities. Develop new tools to enhance automation processes, ensuring efficient and effective testing workflows. Detect and address weak points in current automated processes, ensuring continuous improvement and efficiency. Work closely with Development, DevOps, and TechOps teams to align the Test Automation groups goals with overall company priorities and strategy. This position requires the ability to be on-call (once per 2 weeks/month) starting from 3rd-4th month on the project.

We are seeking a skilled and self-motivated . NET Developer to join our Digital Workplace Engineering team. You will design, develop, and maintain high-quality software solutions for engineering and operations teams. The ideal candidate has strong experience in software development, scripting, and modern programming practices. You will lead requirement sessions, document technical needs, and deliver end-to-end solutions, including design, coding, testing, code reviews, deployment, and ongoing maintenance, with minimal supervision. You ll apply the latest industry practices while aligning with internal development standards to ensure scalable and sustainable solutions. Miratech is a trusted partner of a leading global provider of investment, advisory, and risk management solutions. Responsibilities: Design, develop, and maintain robust software solutions using C#. NET as the primary technology. Build and support applications that interface with backend infrastructure, including Active Directory, Azure, Intune, SQL Server, and SCCM/MECM. Develop and maintain Windows-based applications (WinForms, WPF), services, and console applications. Collaborate with internal teams and external vendors to ensure seamless integration of systems and applications across both on-premises and cloud environments. Implement and support REST and RPC APIs, and assist in creating/hosting web services. Contribute to all stages of the software development lifecycle, following Agile methodologies. Maintain high standards for code quality, documentation, and training materials to support product support and knowledge sharing. Manage multiple priorities effectively, balancing development tasks with overall business and operational goals.

We seek a Senior Test Automation Engineer to join our Software Quality Engineering team. This role involves providing automation and test support for software releases, focusing on the automation test platform. Key responsibilities include analyzing logs, debugging all ongoing processes, updating existing automation tests from the backlog, coordinating with the network team, and writing and deploying automated tests in two substantial internal test environments. The position requires cross-departmental collaboration to fully understand project scopes, report on testing progress, develop new test automation methodologies, and mentor team members. Responsibilities: Utilize a custom Python-Selenium based automation framework to perform thorough testing. Create and implement new test scripts for comprehensive end-to-end product testing using the automation framework. Review and interpret results from executed tests, leveraging test framework logs, product logs, and traffic dumps to identify issues. Maintain, support, and extend the existing automation framework to improve its capabilities. Develop new tools to enhance automation processes, ensuring efficient and effective testing workflows. Detect and address weak points in current automated processes, ensuring continuous improvement and efficiency. Work closely with Development, DevOps, and TechOps teams to align the Test Automation groups goals with overall company priorities and strategy. This position requires the ability to be on-call (once per 2 weeks/month) starting from 3rd-4th month on the project. 5+ years of proven experience in the QA Automation area. Hands-on experience with Python 3x, including advanced use of Decorators. Detailed knowledge of Python data structures: Lists, Dictionaries, Sets, and Tuples. Solid understanding of programming techniques and algorithms, including OOP and multithreading. Experience in REST API automation and/or SDK type of interfaces (Java, Python, C++, etc.) Experienced user of Linux-based operating systems. Strong knowledge of software development processes and testing methodologies. Proficient in using JIRA, Git, and other project/bug-tracking systems. Excellent analytical and troubleshooting skills, thriving in team settings. Nice to have: Solid interpersonal, reliable, and communication skills. Pro-activity in the investigation of new opportunities for automation. Experience with AWS/GCP Automation frameworks for CI/CD processes. Experience in Test Automation projects for cloud computing solutions (private or public). Practical experience with MySQL. Experience with Salesforce, ServiceNow or MS Dynamics configuration. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

We are seeking an experienced Lex Voice Bot Developer to design, build, and maintain intelligent voice bots using Amazon Lex and AWS services. The ideal candidate will have strong experience with voice interaction design, cloud integration, and delivering natural language solutions. Responsibilities Experience in building and deploying voice bots using Amazon Lex, AWS Lambda, and API Gateway. Design conversational flows with intents, slots, and utterances. Integrate bots with APIs, databases, and backend systems. Optimize performance using CloudWatch, logging, and analytics tools. Collaborate with UX teams to create effective voice user experiences. Manage production deployments and ensure bot scalability and reliability. Ensure all solutions follow security, privacy, and compliance standards. 3+ years of strong hands-on experience with Amazon Lex and AWS Lambda. Solid understanding of NLP/NLU, conversation design, and voice UX. Proficiency in Python, Node.js, or JavaScript. Experience integrating with REST APIs, databases, and backend services. Familiarity with Amazon Connect and telephony integration. Knowledge of ASR (Automatic Speech Recognition) and TTS (Text-to-Speech). Experience with CI/CD pipelines and Infrastructure as Code (e.g., CloudFormation or Terraform). Strong debugging, logging, and bot performance tuning skills. Nice to have: Experience with Amazon Connect, Google Dialogflow, or Nuance. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance. 3+ years of experience designing conversational experiences for voice-based bots. Experience working with conversational AI platforms, especially Google Dialogflow. Strong writing skills, with an ability to write natural, human-centric dialogue. Familiarity with call center operations, IVR/ Voice bot logic, and telephony systems (e.g., Twilio, Genesys, Avaya). Proven ability to create engaging and intuitive conversational user experiences using Visio, draw.io or any other suitable tools. Solid understanding of business use cases and the value conversational AI brings to organizations. Basic understanding of NLP concepts, including intents, entities, and training data. Experience conducting UX research or usability testing for voice interfaces is a plus. Comfortable working in Agile/Scrum environments, managing multiple projects, and communicating with technical and non-technical stakeholders. Nice to have: Knowledge of SSML, speech tuning, and TTS/ASR best practices. Basic knowledge on any programming language such as C++, C#, Node.js, or JavaScript. Portfolio showcasing conversational projects, IVR flows, or bot design samples. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Join the Bot Development team to work on the implementation of a new bot solution across various cloud platforms. Your main responsibility will be to develop a bot using Google Cloud Platform technologies, focusing on integrating the LLM (playbook) feature in Dialogflow CX, in addition to standard Dialogflow CX functionalities. Responsibilities: Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX. Craft clean, efficient, and maintainable code adhering to industry best practices and standards. Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem. Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations. Leverage natural language processing (NLP), LLM, and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs. Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions. Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement. Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development. 4+ years of hands-on experience with the Google Cloud Contact Center AI Bot framework. Proficient in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI. Extensive experience with the new LLM (playbook) feature in Dialogflow CX, as well as traditional Dialogflow CX functionalities. Solid understanding of Google as a Software-as-a-Service platform. Experience with Azure Composer Bots. Proven troubleshooting and analytical skills in complex, distributed environments. Familiarity with SQL and experience working with relational databases. Experience integrating web services into applications. Proficient in Agile and Scrum development methodologies. Bachelor s degree in a technology-related field or equivalent experience. Nice to have: Experience with programming languages such as JavaScript, Python, or Node.js. Familiarity with automated testing practices. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

we're seeking an experienced Senior Performance Testing Engineer to play a key role in our contact center modernization initiative. you'll be instrumental in migrating IVR/Routing applications from legacy Genesys on-prem systems to modern cloud solutions like Amazon Connect, with particular focus on our CommState Migration Project. As part of our QA team, you'll take ownership of comprehensive end-to-end call flow validation, ensuring seamless transition and optimal performance of our contact center solutions. The ideal candidate will bring deep expertise in performance testing coupled with contact center domain knowledge to drive this critical transformation. Responsibilities: Write, maintain, and execute performance, load tests using tools such as JMeter, and HP LoadRunner. Develop automated test scenarios, performance test strategy, and documentation for reporting test status and results. Collaborate with project teams to understand architecture and business requirements to devise the performance test strategy and test plan. Work closely with product owners and scrum masters to determine acceptance criteria for testing. Should be able to understand the products technical details and assist the development team in troubleshooting issues. Work with other technical team resources to analyze root causes of performance issues and recommend corrective actions. Communicate with the other QA Lead, Dev Lead, and Technical Managers on the activities of the project work through e-mail, written, and verbal Provide training and mentorship on performance and load testing to other team members. Design and develop scalable, flexible, and cross-platform performance test frameworks. Be responsible for maintaining test case documentation and ongoing continuous improvement to build testing efficiency and effectiveness using innovative performance test practices and automation tools, and close collaboration with development and business. 7+ years of software engineering experience with mandatory expertise in TruClient protocol/sockets. 5+ years of proven experience in software/computer engineering with strong performance testing background. 3+ years hands-on experience with JMeter and similar performance testing tools. 2+ years working with monitoring tools (Grafana, Splunk, Dynatrace or equivalent). Practical experience with PaaS/SaaS environments for performance testing. Amazon Connect knowledge (preferred). Strong skills in performance analysis, profiling, and system metrics evaluation. Nice to have: Digital experience with Chat, Chatbot, Email, SMS. Genesys cloud experience is nice to have, but not mandatory. Agile methodology experience. Excellent communication and presentation abilities. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.