Key Responsibilities: Working as a Team leader in outbound Collection for at least one year. Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues. Enforce adherence to security and data protection within organization. Facilitate and implement process improvement ideas to improve efficiency. Proactively identify problems and presenting solution Maintain good rapport with the team and ensure people bonding. Proper handholding of new CREs to ensure retention Listen to CRE calls, share coach team and feedback on performance. Handle customer escalations Ensure that employees adhere to rostered shift thus resulting in low shrinkage Ensure CREs complete their net Login hours and other KPIs. Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure. Manage, Lead motivate the CREs to ensure their commitment and engagement. Ensure daily briefings on product processes to keep his team abreast on new updates and product/process knowledge. Ensure adherence to committed quality, accuracy turnaround of the processes Industry and domain knowledge Customer centricity Basic MS Excel, Word and Outlook Written and spoken communication Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided. Able to take quick and rational decision with knowledge of likely impact for basic issues. ELIGIBILITY CRITERIA Should have minimum 1 year experience as team Lead/Acting team leader. Should have experience in Outbound Collection/Recovery from Banking Collection /BPO tele-collection Background. Language Skills - Hindi, English, North languages Graduation Mandatory Location - Rourkela,Odisha Job Type: Full-time Pay: ₹17,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Work Location: In person

Position: Team Leader – Outbound Collections Location: Rourkela, Odisha Key Responsibilities: Lead and manage a team of Customer Relationship Executives (CREs) in outbound collections, ensuring alignment with departmental KPIs and project SLAs. Provide leadership through motivation, coaching, development, and counseling of team members to enhance performance and retention. Foster effective collaboration with internal departments to resolve CRE and customer-related issues promptly. Ensure strict adherence to organizational security and data protection protocols. Drive continuous process improvement initiatives to enhance efficiency and service delivery. Proactively identify operational challenges and recommend practical solutions. Build and maintain strong team rapport, encouraging a positive and engaging work environment. Guide and support new CREs through structured onboarding and mentoring to reduce attrition. Monitor CRE call quality, conduct regular call audits, and provide actionable feedback and coaching. Address and resolve customer escalations in a timely and professional manner. Ensure adherence to shift rosters and minimize shrinkage by monitoring attendance and availability. Track and ensure achievement of key performance indicators such as net login hours and productivity metrics. Communicate and escalate process-related issues (e.g., system downtime, data connectivity) to supervisors for prompt resolution. Conduct regular team briefings to update CREs on process changes, product knowledge, and new initiatives. Uphold high standards of quality, accuracy, and turnaround times in all processes. Demonstrate a customer-centric approach with strong industry and domain awareness. Utilize basic Microsoft Excel, Word, and Outlook skills for reporting and communication. Maintain clear and effective written and verbal communication. Analyze performance data to identify trends and provide strategic input for continuous improvement. Make timely and rational decisions for day-to-day operational matters, considering potential impacts. Eligibility Criteria: Minimum 1 year of experience as a Team Leader or in an Acting Team Leader role. Prior experience in outbound collections or recovery, preferably in the banking or BPO tele-collection sector. Strong command of Hindi, English, and at least one North Indian language. Graduation is mandatory. Job Type: Full-time Pay: ₹17,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Work Location: In person

Job Title: IT Executive Location: Rourkela Department: IT Employment Type: Full-time Experience Required: 2–4 years Job Summary We are seeking a detail-oriented and proactive IT Executive to join our IT team. The ideal candidate will be responsible for maintaining, upgrading, and managing the company’s hardware infrastructure and providing support for day-to-day IT operations. Key Responsibilities Install, configure, and troubleshoot desktops, laptops, printers, and other peripheral devices. Provide on-site support for hardware and software issues. Maintain and manage hardware inventory, ensuring proper tagging, documentation, and disposal of obsolete equipment. Support software installations, updates, and basic user issues on Windows and/or Linux systems. Manage LAN/WAN setups, including switches, routers, cabling, and network connectivity. Monitor and troubleshoot system performance, ensuring minimal downtime. Assist with data backup and recovery processes. Handle email, internet, and software access permissions based on user roles. Assist in setting up conference rooms, projectors, video conferencing systems, and VoIP phones. Perform routine checks on system health, antivirus updates, and backups. Coordinate with vendors for hardware procurement and warranty issues. Required Skills & Qualifications Bachelor’s Degree or Diploma in Computer Science, IT, Electronics, or related field. 2–4 years of experience in IT hardware support and systems administration. Strong knowledge of Windows OS, basic networking (TCP/IP, DNS, DHCP), and hardware components. Familiarity with IT asset management tools. Basic understanding of firewalls, antivirus, and security practices. Excellent problem-solving skills and ability to work under pressure. Good communication and interpersonal skills. Preferred Qualifications (optional) Experience with Linux-based systems or server administration. Exposure to cloud environments (e.g., AWS, Azure) or virtualization technologies. Knowledge of scripting (PowerShell, Bash) for automation. IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. Job Type: Full-time Pay: ₹13,000.00 - ₹22,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Shift: Day shift Work Location: In person

Job Title: IT Executive Location: Rourkela Department: IT Employment Type: Full-time Experience Required: 2–4 years Job Summary We are seeking a detail-oriented and proactive IT Executive to join our IT team. The ideal candidate will be responsible for maintaining, upgrading, and managing the company’s hardware infrastructure and providing support for day-to-day IT operations. Key Responsibilities Install, configure, and troubleshoot desktops, laptops, printers, and other peripheral devices. Provide on-site support for hardware and software issues. Maintain and manage hardware inventory, ensuring proper tagging, documentation, and disposal of obsolete equipment. Support software installations, updates, and basic user issues on Windows and/or Linux systems. Manage LAN/WAN setups, including switches, routers, cabling, and network connectivity. Monitor and troubleshoot system performance, ensuring minimal downtime. Assist with data backup and recovery processes. Handle email, internet, and software access permissions based on user roles. Assist in setting up conference rooms, projectors, video conferencing systems, and VoIP phones. Perform routine checks on system health, antivirus updates, and backups. Coordinate with vendors for hardware procurement and warranty issues. Required Skills & Qualifications Bachelor’s Degree or Diploma in Computer Science, IT, Electronics, or related field. 2–4 years of experience in IT hardware support and systems administration. Strong knowledge of Windows OS, basic networking (TCP/IP, DNS, DHCP), and hardware components. Familiarity with IT asset management tools. Basic understanding of firewalls, antivirus, and security practices. Excellent problem-solving skills and ability to work under pressure. Good communication and interpersonal skills. Preferred Qualifications (optional) Experience with Linux-based systems or server administration. Exposure to cloud environments (e.g., AWS, Azure) or virtualization technologies. Knowledge of scripting (PowerShell, Bash) for automation. IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. Job Type: Full-time Pay: ₹13,000.00 - ₹22,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Shift: Day shift Work Location: In person