Microsoft Office 365 Administrator

Hi All,

Greetings of the day!

Microsoft Office 365 Administrator

Position Purpose

Supporting INDIA & APAC end users with Messaging MS Exchange, Outlook, MobileIron, Intune, IronPort backend Infrastructure.

• Excellent knowledge and experience with following systems (must be with expert knowledge on following) :

• Exchange 2016, Office 365 and Microsoft Outlook

• Active directory (Basic knowledge of AD, GPO, scripting, etc..)

• MobileIron MDM and IronPort

• PowerShell

• Understanding of core IT infra setup :

• Wintel systems : Windows Server 2012/2016

• Network : WIN/MAN/LAN topology, ICP/DMZ, F5 Load Balancer, Firewall

• Storage : NAS/SAN/DAS

• MS DNS, Windows 7/10

Responsibilities

• Provide technical support to manage messaging services like Email, instant messaging and mobile device management. This includes Microsoft Exchange, Office 365, Skype, MS Teams, MobileIron, IronPort and Symphony.

• Able to monitor and manage the uptime of messaging infrastructure.

• Able to apply incident remediation, change management and patch management procedures for messaging services.

• Must have a continual improvement, risk mitigation focus, and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under his managed perimeter.

• Responsible for having an operational up to date BCP / DR documented and tested.

• Able to work in different shifts or on weekends to manage the service delivery.

• Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion.

• Responsible for the SLA section related to the tower: SLA definition, reporting, dashboards.

• Ensure the coordination and collaboration with regional / Global Head of the relevant functional area.

• Ensure that the instructions and guidelines of the Group (esp. IT Security guidelines and Global ITI&P Governance) are respected and the architecture is validated.

• Responsible for controls to be run for as well as the closure of audit points related to the tower.

dipti.ghavri@kiya.ai