Microsoft Dynamics CRM Consultant

This is a full-time on-site role for a CRM Team Lead (Techno & Functional) located in Chennai. As a CRM Team Lead (Techno & Functional), you will be responsible for leading the team responsible for the design, development, testing, and implementation of the D365 CRM system.

• End To End CRM (D365 or other versions of MS CRM) as a functional consultant or lead
• Experience in conducting requirement Gathering workshops.
• Ability to map CRM Requirement to MS CRM Product.
• Ability to understand customer business and map them to D365 Solution.
• Ability to transpose the requirements to the technical team and create development tasks and design validations.
• Experience in conducting UAT and training sessions with customers.
• Experience in creating CRM documentation like FIT Gap Documents, Traceability Matrix, BRDs, FRDs, FDDs, Test Cases, Cut Over Plans, etc.
• D365 business process understanding across marketing, sales, service and field Service.
• Hands-on Experience in D365 configuration like creating workflows, business rules, forms, views, fields, etc.
• Experience or knowledge on data migration and the process around migrating data in an implementation project.
• Experience in functional landscape along with integration scenarios.
• Business Process Flow modifications.
• PowerApps and Flows is an added advantage.
• This role requires strong leadership skills coupled with extensive technical and functional expertise in CRM systems.

Qualifications

• Bachelor's degree or equivalent experience in Computer Science, Information Systems, or a related field
• 4+ years of experience with functional and technical aspects of D365 CRM systems and experience leading a team
• Ability to lead a cross-functional team and to communicate complex technical ideas to non-technical stakeholders
• Excellent analytical, problem-solving, and organizational skills and able to prioritize workload
• Strong interpersonal skills with the ability to work collaboratively with others and as a part of a team
• Customer-centric mindset with a focus on continuous improvement and growth