Microsoft Dynamics 365 CRM

• Experience in Microsoft Dynamics 365 Applications, .Net and Azure Technologies
• Worked on latest version of Dynamics 365 - CE Modules Sales and Marketing
• Support in user licenses, security model access, storage capacity, instance updates and user training
• Provide end-to-end support for Dynamics 365 CE Apps, including configuration, testing, deployment and ongoing maintenance and support.
• Ensure all support calls are effectively managed with minimum disruption to the client.
• Responsible to log incident calls using the Call Logging system like ServiceNow
• Provide prompt and professional 1st and 2nd Level Support to the Customers base according to SLA and support contracts.
• Support issues are responded to and resolved to plan and/or within agreed SLAs.
• Provide regular feedback to customers regarding the progress of support call status.
• Test own allocated D365 CE developments/fixes before delivering to customers.
• Strong knowledge in CRM OOB Customizations, Configurations, Plug-ins, designing Power Apps, working with Power Automate, Azure Functions and Azure Logic Apps.
• Strong knowledge in Client-side scripting and working with developer and data migration tools.
• Knowledge of XRM toolbox, PowerShell scripting and other power tools.
• Support in user licenses, security model access, storage capacity, instance updates, system hygiene and user training
• Knowledge of Azure DevOps CI/CD pipelines for CRM solution deployments

• 4-6 Years of relevant support and consultancy
• At least 2 years to 6 years of CE consulting experience Microsoft Dynamics 365 CE online
• Experience in Microsoft Dynamics 365 Applications, .Net and Azure Technologies
• Worked on latest version of Dynamics 365 - CE Modules Sales and Marketing
• Strong knowledge in CRM OOB Customizations, Configurations, data import export, reporting and dashboards.
• Knowledge of Plug-ins C#, Custom Workflows, actions development using C#, JavaScript, and Web Api.
• Knowledge of Dataverse and Power platform tools-Power Automate, Power Apps- model driven and canvas app.
• Knowledge of Azure Services- Azure Active directory, Logic App, Azure Functions
• Knowledge of XRM toolbox and any other debugging tools
• Support in user licenses, security model access, storage capacity, instance updates and user training
• Knowledge of Azure DevOps CI/CD pipelines for CRM solution deployments
• Worked in European time zone.
• Experience of supporting at least 3 years of an end-to-end CE implementation
• Exposure to manufacturing industry and GDPR preferable
• Exposure to global rollouts and hyper care activities
• Client facing, flexible, excellent presentation and communication skills.
• Microsoft CE certifications -Good to have.
• Knowledge of German Language- Good to Have
• University degree preferably in Computer Science, Information Science
• Work Location: - Thane (Mumbai)

Khushboo Rajani: - [email protected]