Dear Candidates , About company: - Microlink Solutions Pvt. Ltd . was founded in 1996 at the inception of Enterprise Networks with a simple vision – to do excellent & innovative things. MICROLINK's business is focused solely on the front end of the Technology: Networking, System Infrastructure, Datacentre and Security solutions For more details Visit :- www.microlink.co.in Please find below JD for the position of Sr. ELV Engineer at Ahmedabad location for your reference , Kindly acknowledge & please reply with your confirmation for the readiness of above job . Work Experience Min. 1 + Years Work Location : Ahmedabad , Gujarat Salary : Up to 3 LPA Requirement Analysis: Primary technical point of contact to implement an ELV Solution pertaining to CCTV/ACS/TAS/PAS/BMS. Perform other tasks as requested by the Technical Team Leader Project Execution: Own and prepare a per-execution document and align with the field engineer to complete the end-to-end customer requirement for Project/Services. Install, support and maintain hardware and software infrastructure according to best practices, including CCTV Cameras, PA controller, ACS controller, Reader and fire alarm system. To deliver PoC to execute benchmark and ease of use Help Project Leader/Field Engineer to prepare documentary Primary technical point of contact to implement an ELV Solution pertaining to CCTV/FAS/PAS/ACS. Preparing Scope Of work, Architecture, Pre-execution document based on customer need Be with Project Leader during customer interaction, technical presentation to make successfully closure of the Networking Project. Work closely with colleagues to meet team goals and improve processes and practices. ELV Project document preparation, submission and closure. Technical / Functional Skills Required : Should have thorough knowledge of various ELV System and Technology i.e. CCTV, ACS, FAS, TAS, PAS, Passive/Cabling Infrastructure, Video Monitoring System, Visitor management system, BMS. Should have knowledge of different ELV product line understanding i.e. Honeywell, Matrix, Hikvision, Sony, Vivotek, GST, EST, Bosch, etc. Should be able to implement for CCTV, FAS, ACS, TAS, PAS, VMS, BMS solutions. Experience deploying and/or maintaining an enterprise Surveillance system, Fire detection system and physical security system Soft Skill required :· Excellent oral, written and client facing communication skills. Excellent interpersonal and public speaking skills Ability to work under pressure and time constraints If any candidate are interested, please share your updated CV on devarshim@microlink.co.in or WhatsApp 9016706079. Industry IT Services and IT Consulting Employment Type Full-time If any candidate are interested, please share your updated CV on devarshim@microlink.co.in or WhatsApp 9016706079. Show more Show less

Company Description Microlink Solutions Pvt. Ltd. is a leading IT infrastructure services provider, enabling digital transformation for large and medium enterprises through innovative and differentiated business solutions. The company specializes in areas such as Information Security, Modernized IT Operations management, Cloud adoption and management, Datacenter, Observability and Monitoring, NextGen networking and IIOT/Edge, Digital workplace, and Hybrid Collaborative workspace. With over 500 certified IT professionals and partnerships with more than 100 technology providers, Microlink has successfully executed over 1000 large-scale IT projects across various industry verticals, including Pharmaceutical, Manufacturing, Automotive, Hospitality, Public Sector, and BFSI. Microlink is known for its robust solutions, proven processes, and a strong commitment to customer service. Role Description This is a full-time on-site role for an AV Support Engineer located in Ahmedabad. The AV Support Engineer will manage and troubleshoot AV systems, ensure proper functioning of AV equipment during events and meetings, conduct regular maintenance checks, and provide technical support for AV-related issues. The individual will coordinate with clients and team members to deliver seamless AV experiences, performing tasks such as setup, configuration, and operation of AV systems. Qualifications Audio-Visual (AV) equipment management and troubleshooting skills Experience in AV system setup, configuration, and operation Technical support and customer service skills Knowledge of networking and IT infrastructure as it relates to AV systems Strong organizational and communication skills Ability to work independently and in a team setting Relevant certifications in AV or IT fields are a plus Bachelor’s degree in a related field or equivalent practical experience Show more Show less

Company Description Microlink Solutions Pvt. Ltd. is a leading IT Infrastructure services provider that assists large and medium enterprises in their digital transformation journey with innovative, value-differentiated business solutions. The company specializes in Information Security, Modernized IT Operations Management, Cloud Adoption and Management, Datacenter solutions, Observability and Monitoring, NextGen networking, IIOT/Edge, Digital Workplace, and Hybrid Collaborative Workspace solutions. With over 500 certified IT professionals and 100+ technology partners, Microlink excels in delivering robust and reliable solutions across diverse industries such as Pharmaceutical, Manufacturing, Automotive, Hospitality, Public Sector, and BFSI. The company’s extensive experience and commitment to exceptional customer service make it a trusted partner for businesses seeking to enhance their technology capabilities. Job Description: Service Account Manager Experience: 3 - 5 years Location: Ahmedabad (Onsite) Position Overview: We are seeking a dynamic and experienced Service Account Manager to join our team. The ideal candidate will have a strong background in managing customer accounts and service delivery within the IT Hardware, Network, and Server Support domain. This role will be responsible for ensuring seamless operations, driving customer satisfaction, and managing key service contracts. The Service Account Manager will act as the primary liaison between our service teams and clients, ensuring the highest levels of performance and support. Key Responsibilities: 1. Customer Satisfaction Management: Handle Customer Escalations : Address and resolve customer escalations in a timely and effective manner. Conduct Monthly Meetings : Organize and lead regular meetings with clients to discuss service performance, issues, and improvements. Maintain Minutes of Meeting (MoM) and discussion records. Drive Customer Delight : Implement proactive strategies to enhance customer satisfaction and strengthen client relationships. CSAT Measurement & Improvement : Monitor, analyze, and improve Customer Satisfaction (CSAT) scores on a quarterly, half-yearly, and yearly basis. 2. Leadership & Team Management: Lead Service Delivery Teams : Supervise and guide a team of Service Technicians, Engineers, and Site Leads, ensuring they meet service delivery objectives. Mentoring & Coaching : Provide continuous coaching, mentorship, and motivation to the service team, fostering a positive and productive work environment. Team Building Activities : Organize team-building exercises to improve collaboration, team morale, and performance. Regular Team Engagement : Connect with at least 5 team members regularly to understand their concerns, gather feedback, and address any issues. Recognition & Awards : Identify high performers and nominate them for recognition through initiatives such as Bright Spot Awards . 3. Service Contract Management: Manage Contracts : Oversee AMC (Annual Maintenance Contracts) , FMS (Field Maintenance Support) , Warranty , and other service contracts to ensure the highest level of profitability and service delivery. Timely Billing & Financial Management : Ensure accurate and timely billing for services rendered and monitor contract financials to ensure profitability. Zero Penalty : Ensure strict adherence to contractual terms to achieve zero penalties. Contract Renewals : Manage and track the timely renewal of service contracts. Shadowing & Knowledge Transfer : Implement shadowing initiatives for key staff members to ensure business continuity and transfer of critical knowledge. Warranty Support Delivery : Follow the Warranty Support Delivery Model and maintain all relevant records and documentation. 4. IT Operations Management: 24x7 IT Operations : Ensure smooth, uninterrupted IT operations at client locations, managing hardware, network, and server environments. SLA Compliance : Guarantee that all service level agreements (SLAs) are met consistently across client sites. Spare Parts & Hardware Management : Manage the inventory of spare parts and maintain an effective, cost-controlled hardware buffer to support ongoing operations. Skill Audits : Conduct regular skill assessments to ensure team members are adequately trained and equipped to handle client requirements. MIS Reporting : Submit regular Management Information System (MIS) reports detailing operational performance, incidents, and resolutions. 5. Service Proposals & Business Development: Collaborate with Sales & SSE Teams : Work closely with the Sales and Service Sales Engineering (SSE) teams to develop tailored service proposals for new and existing accounts. Business Development : Support business growth by identifying new opportunities within existing accounts, including upselling or cross-selling services related to IT hardware, network, and server support. Key Skills and Qualifications: Bachelor's Degree in IT, Computer Science, or a related field. A Master’s degree is a plus. 5+ years of experience in Service Account Management, IT Support, or a related role within the IT hardware, network, and server support domain. Strong knowledge of IT hardware, networking, and server management . Excellent understanding of service contract management , including AMC, FMS, and Warranty. Proven track record in customer satisfaction management and the ability to handle escalations effectively. Strong leadership, mentoring, and team-building skills. Excellent communication and interpersonal skills . Ability to analyse Customer Satisfaction (CSAT) data and implement actionable strategies for improvement. Solid experience with SLA management , MIS reporting , and managing IT operations across multiple sites. Experience with business development and proposal creation is highly desirable. Work Environment and Benefits: Location : [Insert Location] Schedule : Full-time, with flexibility for occasional travel to client sites. Benefits : [Insert Benefits – healthcare, paid time off, professional development programs, etc.] Why Join Us? Be a part of a dynamic and growing team that values innovation and continuous improvement. Opportunity to work with leading-edge technologies and prestigious clients across multiple industries. Competitive salary and career advancement opportunities. a plus

MICROLINK SOLUTIONS PVT LTD Microlink Solutions Pvt Ltd., a leading IT Infrastructure and IT Solutions Provider is a professional organization committed to provide outstanding Value Added Services to its Corporate and Institutional Customers. Microlink is charting out new avenues & territories for a strong & exponential growth for which, we are looking out for experienced, talented, & dynamic team members who has the right Attitude, Ability and are prepared to meet up challenges of future growth. Sr. Business Development Executive Location: Ahmedabad Experience:2-6 years Salary: up to 60KCTC JOB RESPONSIBILITY New Business Development · Achieve growth and hit sales targets (revenue and GP) for assigned region QoQ /YoY. · Reach out to targeted customer base as per company’s business development strategy. · Build contacts with potential clients and create business opportunities. · Create prospective client database and constantly keep in touch with them. · Actively work with the inside sales team to create more leads, funnels and ensure these funnels are getting converted into orders. · Make cold calls for new business leads. · Proactively working on new business development opportunities, exploring partnering opportunities to create new opportunities to acquire new business and customers. Customer Relationship Management: · Develop and maintain relationships on behalf of the sales department and the business as a whole by being attentive, service-oriented, friendly, helpful, and courteous to customers, colleagues, external partners, and so forth. · Build and promote strong, long-lasting customer relationships by partnering with End customers, OEM’s and partner Eco system. Collaboration and MIS/Reports · Work with cross functional team (Technology/ Inside Sales) to ensure that strategies and objective are aligned across the all verticals. · Co-ordinating and working along with Presales, project delivery and customer support team to ensure projects are delivered as per the commitment. · Accurately prepare and provide daily/weekly/monthly/quarterly reports to senior management. · Tracking sales activities and creating reports and share to senior sales management for use in strategic decision making. TECHNICAL/FUNCTIONAL SKILLS REQUIRED Must be a go getter and hunter, Sales and customer acquisition must be the primary skill candidate should possess. Must be driven by sales number and targets. SOFT SKILLS REQUIRED: Outstanding negotiation and communication skills, must understand business policies, good at report preparations and presentations, Ability to recruit right team, train, coach and mentor them. Must have excellent people management skill. EDUCATION QUALIFICATION REQUIRED: BBA/ MBA in Marketing or Business administration. Interested Candidates can share their CV on vinkalg@microlink.co.in or WhatsApp on 98244 08739.

Dear Connections , Greetings of the day ! Please find below description for your reference : About company :- Microlink Solutions Pvt. Ltd . was founded in 1996 at the inception of Enterprise Networks with a simple vision – to do excellent & innovative things. MICROLINK's business is focused solely on the front end of the Technology: Networking, System Infrastructure, Datacenter and Security solutions. For more details Visit :- www.microlink.co.in Designation : AV Support Engineer Location : Ahmedabad Work Description:- • Should have sound Knowledge of Audio Visual & Multimedia • Services Experience of Audio Visual & Multimedia • Services Operation of daily VC and AV operations @10+ VC Rooms & 4-5 big Conferencing facilities. • Upkeep/Maintenance of all AV rooms & their equipment's @ 40+ rooms. • Specialization in Video conference and auditorium solution, Interactive display and Digital signage solution. • Site Coordination Customer Interaction , Coordination with Back office Team , Material Management , Work Quality Management , Documentation , Reporting . • Good English Communication skills • Presentable • Should be available on Mobile connect all the time when in coverage • Have to Follow Instructions from Customer & Central Team all the time Key Skills:- • AV Solution, Audio Video, Customer Coordination ,Communication, Convincing Skills Critical Specification:- • Specialization in Video conference and auditorium solution, Interactive display and Digital signage Any Interested candidates can share their CV on komalv@microlink.co.in or WhatsApp - 6354378720 .

Company Description Microlink Solutions Pvt. Ltd is a renowned IT Infrastructure services organization dedicated to helping large and medium enterprise clients accelerate their digital transformation journeys. With over 500+ certified IT professionals and 100+ technology partners, Microlink delivers innovative and differentiated business solutions in Information Security, IT Operations Management, Cloud Adoption, Datacenter, Networking, IIOT/Edge, Digital Workplace, and Hybrid Collaborative Workspace. The company has successfully executed over 1000+ large and complex IT infrastructure projects across various verticals, including Pharmaceutical, Manufacturing, Automotive, Hospitality, Public Sector, and BFSI. Microlink's proven processes, robust skills, and commitment to exceptional customer service make it a trusted partner for enhancing technology capabilities and achieving strategic objectives. Role Description This is a full-time on-site role for an Assistant Manager/Manager - System & Security located in Ahmedabad. The role involves Lead project implementation and Technical support for customer IT infrastructure. The role also includes overseeing customer service operations and collaborating with teams to enhance system efficiency and security. Research and evaluate cutting-edge technologies; conduct Proof of Concept (PoC) trials and demonstrate their effectiveness to customers. Technical Skills DataCenter : Server, Storages, Virtualization, HCI. IT Infrastructure services: AD, Backup, Email, DC-DR, Monitoring etc. Cyber Security : End Point Protection (EDR/XDR), Email security, IDAM, Patch Management, DLP, SIEM, Vulnerability Management etc. Expertise in various Operating Systems (Windows, Linux) and Databases Azure-AWS cloud exposure is an added advantage. Advance IT security knowledge is an added advantage. Qualifications 5+ years of relevant experience Bachelor's or Master degree in Information Technology, Computer Science, or a related field Strong Analytical Skills and Information Technology expertise Experience in Technical Support and Customer Service Effective Communication skills Proven ability to manage IT infrastructure and system security Relevant professional certifications Experience in managing IT projects and teams Ability to work onsite in Ahmedabad HO.