Required Skills Technology | Incident Response Design SME | Level 4 Support Technology | Certified Ethical Hacking Design SME | Level 4 Support Technology | Penetration Testing and Adversarial Thinking | Level 4 Support Technology | Security Assessment and Scenario Planning | Level 4 Support Technology | Security Assessment and Scenario Planning | Level 2 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Offensive Security Certified Expert/Certified Red Team Professional/Certified Purple Team Leader/GDSA/MITRE ATT&CK Defender/GIAC CIH/GIAC CFA / CISSP / CISM / CISA / CEH / CTIA / GMON Delivery Skills required are: - Advanced Technical Skills: - Expertise in conducting and managing penetration tests, red team exercises, and simulated attacks. Deep understanding of network security protocols, architecture, and defense mechanisms. Ability to automate security operations tasks using scripting languages (e.g., Python, PowerShell). Analytical and Problem-Solving Skills: - Capability to collect, analyze, and apply threat intelligence to enhance security measures. Integration of threat intelligence feeds and indicators of compromise (IOCs) into security operations. Skills in conducting comprehensive risk assessments and developing mitigation strategies. Communication and Leadership Skills: - Effective communication of technical security findings and recommendations to non-technical stakeholders. Clear and concise reporting on security incidents, vulnerabilities, and remediation efforts. Ability to lead and mentor a team of security professionals, including red and purple team members. Continuous Learning and Adaptability: - Continuous learning and staying abreast of emerging cybersecurity threats, trends, and technologies. Participation in industry conferences, training programs, and certifications to enhance skills and knowledge. Ability to adapt to evolving threats and changes in the cybersecurity landscape. Value Proposition: - Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows Operating System | Installation, configuration and management Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services Support Engineers primary responsibility is to provide support to an organization s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. 3) This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 4) To support daily technical support activities for computers & all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. 5) To perform the system changes adhered to organizational policies. 6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments 7) Technical Skills a. Windows Operating System: b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11 c. Understanding of desktop applications and how do they work, installation & uninstallation. d. Understanding of domain setup & ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently 8) In addition to above, support and perform below activities. a. Exchange and Mobility Clients b. Printer management c. Backup and Recovery d. Audio, Video support e. End Point Security/Patch Management f. Hardware and Networking

Required Skills Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows and MAC Support | OS administration Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services support Engineers primary responsibility is to provide support to an organization s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries. 3) To support daily technical support activities for computers & all other end point devices 4) Update the support ticket with the progress 5) To set up and test desktop computer peripherals 6) To perform the system changes adhered to organizational policies 7) Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance 8) Maintain technical documentation in association with other functional departments 9) Technical Skills a. Hardware and Networking: Hardware Knowledge on multiple vendor end point products to troubleshoot & isolating hardware issues b. Ability to provide physical support for mounting of DC HW, basic connectivity establishment c. Ability to Install remote tools like Putty to establish connectivity between two devices d. Ability to replace allowed HW components (such as HDD, memory) e. Ability to work with various assessment tools to identify the different hardware models available f. Ability to test the compatibility of Image with the various hardware models available, where needed g. Windows Operating System h. Exchange and Mobility Clients i. Printer management j. Backup and Recovery k. Audio, Video support l. End Point Security m. Vendor co-ordination n. Asset management o. Incident management p. Patch management q. MAC OS Support r. Basic Linux knowledge is an added advantage s. VIP User Support:

Required Skills Behavioral | Aptitude | Tasks Related Skills Functional | IT Operations Management | Operational Procedures Behavioral | Microland Skills | Customer Centricity Technology | Telecom NOC Operations | Incident Management Behavioral | Aptitude | Communication Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate 1) Service Desk Differentiate between Incident and Service Request and record in the system 2) Resolve issues / fulfill requests by following SOP 3) Allocate to right resolver group and work with stakeholders concerned till logical closure 4) Operate service management tool for effective usage Incident Management (IM) 5) Comply with steps such as Investigate, Diagnose, Record, Communicate and Run Incident Management functional responsibilities such as bridge, communication updates 6) Drive towards service restoration within agreed SLA Capacity Management (CM). Monitor, analyze infrastructure capacity and Implement CM policy and monitor adherence in terms of timeline and accuracy 7) Analytics for effectiveness and completion in tuning and implementation 8) Work with other processes ( IM, PM, CM, RM, AM etc.) for effective and efficient implementation of the CM Process ITSCM (Information Technology Service Continuity Management) 9) Implement recovery plan and negotiate services. 10) Implement tests, conduct evaluations and generate reports. 11) Develop and implement procedures SLA management. 12) Identify what is within SLA and what has breached IT Security Management 13) Understand IT security guidelines and provide defined report from the system and Vendor Management 14) Understand the defined VM Process and supporting procedure and work Instructions to ensure proper call triage with vendors for logging calls and schedules for onsite/ remote intervention, 15) Communicate on the changes to logged cases, notifications received on product recommendations and escalate when necessary 16) Provide inputs for report preparation and Service Reviews 17) Interact with customer on specific customer complains to understand the issue and derive corrective/preventive actions Technical Skills IT Infrastructure Management 18) Incident Management IT Service Continuity Management (ITSCM) 19) Service Level Management and IT Security Management

Required Skills Technology | ITIL - Incident Management Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) Behavioral | Aptitude | Data Related Skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Customer Centricity Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. - Aiding Service Management team on major issues - Driving the efficiency and effectiveness of the incident management process. - Monitoring the effectiveness of incident management and making recommendations for improvement. - Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Problem Manager - Providing a point of escalation for user issues - Demonstrating and increasing the value proposition of the incident management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Skills - Experience in IT enabled services ?IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Good knowledge of ITIL service management processes - ITIL Certified (Mandatory) - Experience of managing a team of 4 to 10 people - Should have independently driven major incidents (P1 and P2) - Worked in Incident, Problem and Change Management teams - Good Verbal and written communication

Required Skills Technology | Software System Development | Frontend Programming Technology | Software System Development | Backend Programming Education Qualification : Engineer - B.E / B.Tech / MCA Details: This position requires an understanding and desire to advance the programming, configuration, and lifecycle management of manufacturing process controls, automation, and field instrumentation technologies. Job Responsibilities include: 1. Develop and deploy process control applications utilizing Programmable Logic Controllers (PLC), Distributed Control Systems (DCS), Human Machine Interfaces (HMI), and Supervisory Control and Data Acquisition systems (SCADA). 2. Support of capital projects. Responsible for the application of automation engineering principles in the design, specification, construction, startup, and validation of process equipment and systems for capital projects of varying scope and complexity. 3. Familiarity with industry standards for batch control systems, software development life cycle methodologies, 21 CFR Part 11, and GAMP. 4. Development of requirements, specifications, engineering documents, SOP, and operating standards. 5. Ownership and administration of process control automation in a regulated manufacturing setting. Engage in, and execute managed process change requests per established SOP and processes. 6. Gather data and participate in technical root cause analysis, incident investigations, and troubleshooting on process control issues related to electrical, instrumentation, and control systems. 7. Design and testing of newly installed and currently installed automation-based process equipment. Support new product introductions or new technology introductions by performing engineering assessments, implementing automation system configuration changes, and supporting engineering runs. 8. Apply standard process control methods and approaches to problem solving.

Required Skills Technology | Operating System|Working knowledge on Virtualization technology like Hyper-V, VMware, commissioning of new guests Technology | Operating System|Maintain RAID and involve in mirroring and migration activities Technology | Operating System|Knowledge of different storage protocols such as ISCSI, FC, SCSI, CIFS, NFS etc Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | RH254: Red Hat System Administration IIISolaris Administration basics, Cloud Aix Administration, HP-UX Administration,Veritas Volume Manager, Veritas Cluster, HA Shell Scripting Delivery Skills : 1. Troubleshooting and Management: OS related issues, AIX and Solaris OS Management - Windows server re-installation (Local and remote), Adding/Decommissioning domain, creating scripts for daily/weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance 2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting 3. Triage: Generally the L3 is the final level of escalation for all Unix and Linux related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs 4. Process Compliance: - Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them - Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as per the process.

Microland Limited is looking for Senior Technical Specialist - Data Center to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to design and develop technical solutions that align with the company's objectives Provide technical expertise and support to the organization's products, services, and processes Perform system analysis, design, and programming activities to support project goals Implement and maintain technical solutions and systems to ensure optimum performance Provide guidance and mentorship to junior technical staff Collaborate with stakeholders to ensure that technical solutions meet business requirements Develop technical documentation and user manuals to support system implementation and maintenance Conduct performance analysis, troubleshooting, and remediation of technical issues Participate in the development and implementation of policies, procedures, and standards related to technical solutions and systems Strong technical skills and experience in system analysis, design, programming, and implementation Excellent communication and interpersonal skills Strong problem-solving and analytical skills

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Technical Skills Frontend Development Expert-level proficiency in React and modern JavaScript/TypeScript Experience with React ecosystem frameworks (Next.js, Remix, Vite) Strong understanding of state management, component architecture, and performance optimization Knowledge of modern CSS frameworks and responsive design principles Backend Development Proficiency in backend languages: Python, Go, C#, or Rust Experience with web frameworks such as FastAPI/Django (Python), Gin/Echo (Go), ASP.NET (C#), Actix/Axum (Rust) Strong understanding of RESTful APIs, GraphQL, and microservices architecture Experience with asynchronous programming and concurrent systems Database & Data Management Advanced skills in database design, modeling, and optimization Experience with both SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis) databases Knowledge of database migration strategies, indexing, and query optimization Understanding of data consistency, ACID properties, and distributed database concepts DevOps & Infrastructure Hands-on experience with CI/CD tools (GitHub Actions, GitLab CI, Jenkins) Proficiency with containerization (Docker) and orchestration (Kubernetes) Experience with cloud platforms (AWS, GCP, Azure) and infrastructure as code Knowledge of monitoring, logging, and alerting systems Key Responsibilities Software Development & Architecture Design and implement robust full-stack applications using modern web technologies and frameworks Lead architectural decisions and establish engineering best practices across the development lifecycle Mentor junior engineers and contribute to technical strategy and roadmap planning Collaborate with cross-functional teams to translate business requirements into technical solutions System Design & Scalability Design distributed systems and microservices architectures that scale efficiently Evaluate and recommend technology stacks, tools, and architectural patterns Conduct system design reviews and ensure adherence to security, performance, and reliability standards Troubleshoot complex technical issues and optimize system performance DevOps & Deployment Build and maintain CI/CD pipelines for automated testing, building, and deployment Implement infrastructure as code and containerization strategies Monitor production systems and establish observability practices Ensure high availability and disaster recovery capabilities Team Management & Leadership Lead and manage a team of software engineers, providing technical guidance and support Conduct regular one-on-ones, performance reviews, and goal setting with direct reports Foster a collaborative and inclusive team culture that promotes innovation and continuous learning Coordinate project timelines, resource allocation, and sprint planning across team members

Dear Candidate We are have a Job Opportunity for IT Service Desk Engineer Role. Please find job details below. Job Role: IT Service Desk Engineer CTC: 3.4LPA Location: Bengaluru Work Mode: Work From Office Shift: Rotational Requirement: Male Candidates Preferred Minimum 1.5yrs Exp in Service Desk- Troubleshooting Remotely, Proxy, Active Directory, Outlook, Windows and Understanding of network. Good Communication Skills Immediate Joiners/ 15 Days Notice Period Preferred Interested candidates can apply for the job by sharing updated cv to devika.gangadhara@microland.com

Required Skills Technology | Tools and Technology | Usage of ITAM tools Behavioral | Aptitude | People skills Functional | Training and Development Activities | Identifying Training Needs Behavioral | Aptitude | People skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will cover areas including, but not restricted to, the following. - Aiding Asset Management team on major issues - Driving the efficiency and effectiveness of the Asset management process. - Monitoring the effectiveness of asset management and making recommendations for improvement. - Ensure timely submission of weekly/monthly asset reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Delivery Manager - Client communications - Providing a point of escalation for IT managers - Demonstrating and increasing the value proposition of the asset management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Primary Skills 1. Experience in Hardware and Software Asset Life Cycle Management 2. User asset On Boarding and Off Boarding 3. New User Asset On Boarding and Off Boarding 4. Knowledge of Contract Management 5. Knowledge of Procurement Life Cycle 6. Knowledge of Project Management too usage 7. Knowledge of using ITSM tools, namely ServiceNow and Remedy Functional Primary Skills Asset Management Tagging and De-tagging of asset in Hardware Asset Management Entitlement Vs Usage of licenses User On Boarding and Off Boarding Contract renewal and negotiations Procurement Life Cycle Create a plan in MS Project Logging to the tool like Remedy or Service Now

Required Skills Behavioral | Aptitude | Tasks Related Skills Education Qualification : Any Graduate Details: 1. Hardware and Software Management: a. Support and maintain computer systems and peripherals to ensure optimal workstation performance. Collection of errors from DT servers, printers, etc. b. Configuration of Extended devices like dual screens and replace toner cartridges. c. Utilize OEMs and run self-tests, as prescribed. d. Disk management, Disk Encryption, Wireless configuration. e. Installation of Client OS, configuration of Servers OS, check utilization and availability. 2. Endpoint Security: Anti-Virus Management, check the status of updates as per SOP. 3. Client Applications: Installation and configuration of client applications as per SOP and basic trouble shooting using remote capture tools. Technical Skills: a. Network Components, Devices. b. System Administration. c. MS Exchange Server. d. Storage & Backup Administration. e. Endpoint Security. Behavioral Skills: a. Email Communication, Presentation, Public Speaking. b. Interpersonal Skills. c. Customer Service Orientation, Business Appreciation.

Required Skills Technology | Programming Languages | AngularJs Behavioral | Aptitude | Managerial Skills Technology | IT Service Management Tools | Servicenow Technology | Programming Languages | Javascript (JS) Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | ServiceNow | Certified Implementation Specialist - ITSM Details: 1. Hardware and Networking: Knowledge on Desktop Hardware - Multiple Vendors, Remote Management Tools, Technical understanding on network fundamentals and topology 2. AD: Knowledge of AD Roles, Global Catalog Server, AD Group Policy, Knowledge of AD tools. Working knowledge of deploying Windows Group Policies 3. Win 7 /8: a) Good working knowledge of Windows 7 transition planning, Working knowledge on Win 7 deployment and Image Engineering. Knowledge on MDT 2010 framework deployment Image SOE creation. b) Working knowledge of Deployment of Win 7 features such as Bit locker / Bit lockers to go (encryption) or 3rd party encryptions as per customer requirement, Direct Access etc. c) Good working knowledge of Windows 7 deployment Process creation and Win 7 rollout using Zero touch deployment (leveraging desktop management tools like SCCM.), Lite touch /Manual deployment, Bare-metal deployment d) Direct access Branch Cache Working knowledge of Design and Deployment of Direct Access and Branch Cache 4. Desktop Virtualization: a) Good working knowledge of Microsoft VDI framework. b) Working knowledge of Microsoft Desktop Optimization (MDOP) technologies c) App-V - Application Virtualization technologies (apps sequencing and virtualization) d) MED-V - O/S virtualization and provisioning e) AGPM - Group Policy management for greater control f) DaRT - Troubleshooting and repairing system failures g) MBAM - Manage/Recover BitLocker protection keys and compliance monitoring. 5. Assessment tools: Good working knowledge of Application compatibility assessment and remediation on Microsoft ACT framework. Working knowledge on MAP based assessment and validation. 6. Backup: Good Working knowledge of Profile backup restore (USMT/scripts), Data backup using scripts/MS easy transfer /3rd party tools

Required Skills Functional | Basic Accounting Principles | Profit and Loss Statement Preparation Functional | Business / Organization Functions | Finance and Accounts Education Qualification : Any Masters Details: 1. Review and verify invoices and check requests and set invoices up for payment 2. Enter and upload invoices into system 3. Post transactions to journals, ledgers and other records 4. Reconcile accounts payable transactions 5. Prepare analysis of accounts and monthly provisions 6. Monitor accounts to ensure payments are up to date 7. Research and resolve invoice discrepancies and issues 8. Maintain vendor files vendor reconciliations 9. Correspond with vendors and respond to inquiries 10. Produce monthly reports and assist with month end closing 11. Provide supporting documentation for audits

Required Skills Technology | Operating System|Handle all security vulnerabilities Technology | Operating System|Knowledge of RAIDS, Knowledge of Reboot process of Storage Arrays Technology | Operating System | Working knowledge on Clusters, NLBs, installation and advance troubleshooting Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | MCSE / VCP / Nutanix NPP / AZ-104 Delivery Skills: 1. Troubleshooting and Management: WSUS, AV, DNS, related troubleshooting, GP Templates Creation, Adding or Removing of SPNS (Security Principle Names) OS Management - Windows server re-installation. Adding or Decommissioning domain, creating scripts for daily or weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance 2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting 3. Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve 4. Process Compliance: - Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them - Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues - Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Behavioral | Aptitude | Data Related Skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. This role will also cover areas including, but not restricted to, the following. - Aiding Service Management team on major issues - Driving the efficiency and effectiveness of the incident management process. - Monitoring the effectiveness of incident management and making recommendations for improvement. - Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Problem Manager - Client communications - Providing a point of escalation for user issues - Demonstrating and increasing the value proposition of the incident management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Skills - Experience in IT enabled services -IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Good knowledge of ITIL service management processes - ITIL Certified (Mandatory) - Experience of managing a team of 4 to 10 people - Should have independently driven major incidents (P1 and P2) - Worked in Incident, Problem and Change Management teams - Good Verbal and written communication

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Required Skills Technology | Cisco R and S Network Administrator - Level 2 Support Technology | HPN R and S Administrator - Level 2 Support Technology | Dell Switch Administrator - Level 2 Support Technology | Fortigate Firewall Administrator - Level 2 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts.