MEDVARSITY ONLINE LIMITED

Job Summary: As a Customer Support Executive, you will be the frontline of our customer experience, responsible for delivering prompt, accurate, and empathetic support to our diverse customer base. This role requires a strong focus on problem-solving, effective communication, and the ability to identify opportunities for upselling while maintaining high levels of customer satisfaction. Key Responsibilities: Customer Interaction & Resolution: Respond promptly and accurately to customer inquiries across multiple channels, including phone calls, emails, chats, and support tickets. Maintain detailed records of customer interactions, process customer requests efficiently, and manage relevant documentation. Proactively manage both new and existing customer accounts, evaluating and resolving customer problems and concerns with a solution-oriented approach. Sales & Upselling: Actively identify customer needs and promote relevant products or services, demonstrating a strong ability to upsell and achieve assigned sales targets. Possess a proven track record or strong aptitude for sales, with the ability to articulate value propositions effectively. Customer Insights & Improvement: Identify customer needs and guide customers through the application process for products or services. Collect and analyze customer feedback to identify trends and areas for service improvement. Provide proactive customer outreach, escalating complex requests to the appropriate teams when necessary, and managing communication between cross-functional departments for efficient resolution. Analyze data from various platforms to suggest new scopes and improvements for customer support processes and offerings. Team Collaboration & Professionalism: Maintain a high level of personal discipline and contribute to a pleasant and productive work environment for the team. Be a strong team player with a positive attitude, collaborating proactively with cross-functional teams to ensure comprehensive customer query resolution. Take ownership of assigned tasks and work effectively with minimal supervision. Requirements: Education: Bachelor's degree in any discipline. Experience: A minimum of 1-3 years of experience in customer support, with a strong preference for candidates with sales experience or a proven track record in upselling. Communication Skills: Excellent interpersonal, written, and oral communication skills in both English and Hindi (mandatory). Technical Proficiency: Basic computer skills are essential. Knowledge of CRM processes is required. Proficiency in MS Office (Excel, Google Sheets, Word, PowerPoint) will be considered a significant advantage. Key Attributes: Great problem-solving ability – capable of assessing all options before making a decision. Ability to thrive in a high-stress and fast-paced environment. Outstanding multitasking capabilities and strong negotiation and conflict-resolution skills. Job Types: Full-time, Permanent Pay: ₹302,947.59 - ₹496,768.95 per year Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Expected Start Date: 11/06/2025

ob Title : PMO Analyst (Fresher) Location : Hyderabad Department : Project Management Office Reporting to : CEO Experience : 0–1 Year Education : Any Graduate or Postgraduate (preferably in Business Analytics, Data Science) Job Summary We are looking for a smart, well-presented fresher with excellent communication skills and a strong interest in business analytics to join our team as a PMO Analyst. You will work directly with the CEO to support business planning, sales data analysis, and strategic project tracking. Key Responsibilities Work on Excel-based dashboards to track business performance. Analyze sales and marketing data to find trends and insights. Help plan and follow up on CEO-led projects across departments. Assist in preparing presentations, reports, and business cases. Coordinate with teams like Sales, Marketing, HR, and Product. What We’re Looking For Good spoken and written English Strong Excel and data handling skills Smart personality and professional attitude Interest or academic project in business analytics or data analysis Ability to learn quickly and work with multiple teams Why Join Us? Work directly with the CEO Learn how real business decisions are made Gain hands-on experience in analytics and strategy Fast-paced and supportive environment Job Types: Full-time, Permanent Pay: ₹438,901.17 - ₹605,321.81 per year Benefits: Health insurance Schedule: Day shift Work Location: In person

ob Title : PMO Analyst (Fresher) Location : Hyderabad Department : Project Management Office Reporting to : CEO Experience : 0–1 Year Education : Any Graduate or Postgraduate (preferably in Business Analytics, Data Science) Job Summary We are looking for a smart, well-presented fresher with excellent communication skills and a strong interest in business analytics to join our team as a PMO Analyst. You will work directly with the CEO to support business planning, sales data analysis, and strategic project tracking. Key Responsibilities Work on Excel-based dashboards to track business performance. Analyze sales and marketing data to find trends and insights. Help plan and follow up on CEO-led projects across departments. Assist in preparing presentations, reports, and business cases. Coordinate with teams like Sales, Marketing, HR, and Product. What We’re Looking For Good spoken and written English Strong Excel and data handling skills Smart personality and professional attitude Interest or academic project in business analytics or data analysis Ability to learn quickly and work with multiple teams Why Join Us? Work directly with the CEO Learn how real business decisions are made Gain hands-on experience in analytics and strategy Fast-paced and supportive environment Job Types: Full-time, Permanent Pay: ₹438,901.17 - ₹605,321.81 per year Benefits: Health insurance Schedule: Day shift Work Location: In person

Job Summary: As a Customer Support Executive, you will be the frontline of our customer experience, responsible for delivering prompt, accurate, and empathetic support to our diverse customer base. This role requires a strong focus on problem-solving, effective communication, and the ability to identify opportunities for upselling while maintaining high levels of customer satisfaction. Key Responsibilities: Customer Interaction & Resolution: Respond promptly and accurately to customer inquiries across multiple channels, including phone calls, emails, chats, and support tickets. Maintain detailed records of customer interactions, process customer requests efficiently, and manage relevant documentation. Proactively manage both new and existing customer accounts, evaluating and resolving customer problems and concerns with a solution-oriented approach. Sales & Upselling: Actively identify customer needs and promote relevant products or services, demonstrating a strong ability to upsell and achieve assigned sales targets. Possess a proven track record or strong aptitude for sales, with the ability to articulate value propositions effectively. Customer Insights & Improvement: Identify customer needs and guide customers through the application process for products or services. Collect and analyze customer feedback to identify trends and areas for service improvement. Provide proactive customer outreach, escalating complex requests to the appropriate teams when necessary, and managing communication between cross-functional departments for efficient resolution. Analyze data from various platforms to suggest new scopes and improvements for customer support processes and offerings. Team Collaboration & Professionalism: Maintain a high level of personal discipline and contribute to a pleasant and productive work environment for the team. Be a strong team player with a positive attitude, collaborating proactively with cross-functional teams to ensure comprehensive customer query resolution. Take ownership of assigned tasks and work effectively with minimal supervision. Requirements: Education: Bachelor's degree in any discipline. Experience: A minimum of 1-3 years of experience in customer support, with a strong preference for candidates with sales experience or a proven track record in upselling. Communication Skills: Excellent interpersonal, written, and oral communication skills in both English and Hindi (mandatory). Technical Proficiency: Basic computer skills are essential. Knowledge of CRM processes is required. Proficiency in MS Office (Excel, Google Sheets, Word, PowerPoint) will be considered a significant advantage. Key Attributes: Great problem-solving ability – capable of assessing all options before making a decision. Ability to thrive in a high-stress and fast-paced environment. Outstanding multitasking capabilities and strong negotiation and conflict-resolution skills. Job Types: Full-time, Permanent Pay: ₹302,947.59 - ₹496,768.95 per year Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Expected Start Date: 11/06/2025

Job Title: Admission Counsellor – Hospital-Based Fellowship Program Location: Hyderabad (Work from Office) Department: Inside Sales – Hospital-Based Programs Experience Required: 2–5 years in healthcare/hospital sales or academic counselling Joining: Immediate joiners preferred Employment Type: Full-Time About the Role: We are seeking dynamic and goal-oriented Admission Counsellors to join our Inside Sales team for the Hospital-Based Fellowship Program vertical. This role focuses on engaging with doctors (MD/MS/DNB) and guiding them through our premium academic programs offered in collaboration with top hospitals across metro cities. The ideal candidate will have a background in healthcare or hospital sales , academic counselling, or medical ed-tech, with a deep understanding of doctor specializations and strong communication skills. Key Responsibilities: Engage with leads through calls, WhatsApp, and emails to promote hospital-based fellowship programs. Counsel doctors based on their specialization, career goals, and eligibility criteria. Manage the end-to-end admission process , including document collection, onboarding support, and counselling follow-ups. Maintain accurate and timely updates on CRM tools regarding leads, interactions, and closures. Collaborate with operations, academic, and support teams to ensure smooth enrolment and onboarding. Meet or exceed weekly/monthly enrolment targets through a consultative sales approach. Key Requirements: Experience: 2–5 years in inside sales, hospital/healthcare sales, ed-tech, or medical counselling. Profile Knowledge: Strong understanding of doctor qualifications (MBBS, MD, MS, DNB) and specializations. Communication: Excellent spoken and written communication skills in English and Hindi . Regional language knowledge is a plus. Sales Acumen: Proven ability to handle pressure, convert leads, follow up consistently, and close sales. Work Mode: Onsite role based in Hyderabad – must be comfortable working from the office. Preferred: Candidates with experience in selling healthcare training, academic courses, or medical programs . What We Offer: Opportunity to work in a fast-growing healthtech and ed-tech environment Collaborative work culture with experienced mentors and cross-functional teams Incentives based on performance Scope for professional growth and long-term career development How to Apply: Interested candidates may share their updated resume with the subject line: "Application for Admission Counsellor – Hospital Fellowship Program" Job Types: Full-time, Permanent Pay: ₹35,346.85 - ₹41,279.74 per month Benefits: Health insurance Provident Fund Work Location: In person Application Deadline: 02/08/2025 Expected Start Date: 31/07/2025