MDR SOC Manager

Role: Full time Employment.

Position: MDR SOC Manager

Experience: 8+ Years

Interview Mode: F2F

Work from Office - 1st Floor, West Wing, Khanija Bhavan, #49, Race Course Road, Bangalore 560001.

Rotational Shifts.

Qualification: BE/B.Tech OR MCA

Roles and Responsibilities:

1. Team Leadership and Operational Oversight:

• Lead and manage SOC Analysts, providing real-time guidance, performance coaching, and task prioritization.
• Ensure the team delivers timely, accurate, and complete triage, investigation, andescalation of security alerts across customer environments.
• Maintain shift alignment, performance expectations, and documentation standards for24/7 SOC operations.

2. Escalation and Incident Response Coordination:

• Act as a senior escalation point for high-priority alerts and operational anomalies encountered by frontline analysts.
• Ensure appropriate handoff and escalation of significant incidents to senior analyst teams with full context and documentation.
• Participate in incident response processes as needed to support the triage of critical security events.

3. Customer Service and Engagement.

• Oversee analyst interactions with customers, ensuring prompt and professional communication around alerts and triage outcomes.
• Support client escalations and service-impacting concerns, resolving issues with urgency and precision.
• Foster a customer-first culture across the team, ensuring that all security concerns are addressed with diligence and clarity.

4. Training and Mentorship:

• Provide regular feedback, mentorship, and technical coaching to SOC Analysts to elevate investigative quality and confidence.
• Support onboarding of new team members and lead peer-based training initiatives to Insure consistent standards.
• Promote a knowledge-sharing environment that encourages continuous learning and professional growth.

5. Process Management and Workflow Optimization:

• Monitor and refine alert handling procedures, ensuring compliance with SOC playbooks, detection logic, and service-level expectations.
• Identify and resolve workflow bottlenecks while recommending improvements to tooling, documentation, and triage methodologies.
• Collaborate with internal teams to implement enhancements to threat detection, signal tuning, and case management efficiency.

6. Cross-Team Collaboration:

• Coordinate effectively with other MDR teams to ensure seamless escalation, incident response, and detection alignment.
• Contribute to working groups focused on detection tuning, SOC maturity, and threat- hunting enhancement.
• Share frontline insights with engineering and threat intelligence teams to support data- driven improvement.

7. Shift and Resource Management:

• Manage shift schedules, maintain coverage plans for holidays and surge periods, and

Educational Qualifications:

• Bachelors degree in Cybersecurity, Information Technology, or a related field.
• A combination of education and professional experience will be considered.

Certifications:

• Industry certifications such as CISSP, CISM, CEH, GIAC, or equivalent are strongly preferred.