Manager Supplier Intelligence

Position Summary

The Manager, Supplier Intelligence will report to the Sr. Manager, Supplier Intelligence. The Manager, Supplier Intelligence will lead a team that will be responsible for reviewing suppliers' compliance documentation to ensure it is accurate, complete and meets the most current acceptance criteria and overall service delivery standards to our customers in Assents Professional Services department. This person works closely with the Sr. Manager, Supplier Intelligence to develop their team’s technical and leadership skills, and to help navigate complex supplier scenarios.

Key Requirements and Responsibilities

• Manage the day-to-day operations of a Supplier Intelligence team. This includes but is not limited to:
  
• Track and report on important business KPIs;  looking at trends, analyzing the data, and providing insights on the team’s data 
• Capacity planning; organize, prioritize, manage workload requirements and allocate resources to effectively accomplish the work
• Create and maintain a roadmap for the team to execute tied to team OKRs and priorities;
• Provide effective performance management through feedback, employee recognition, rewards, and progression plans for top talent
• Encourage innovation, and improve the efficiency of business processes and procedures to enhance quality, efficiency, and productivity
• Facilitate weekly team meetings and engage in bi-weekly 1:1s with team members as required;
• Be an escalation point for any questions reaped to the Approve/Reject team, conduct in depth investigations for deeper levels of understanding after escalations from clients and suppliers;
• Create new work instructions and continuously update exciting work instructions/processes
• Recruit, mentor and develop a high performing team that promotes a world-class supplier experience; 
• Collaborate with the Product and Engineering teams in order to plan the development of tools that can automate and facilitate the work of the Approve/Reject team in agreement with the best practices and technical requirements of the existing Assent product infrastructure;
• Promote and maintain a congenial, productive, collaborative and service-oriented work culture in the Supplier Success team;
• Actively engage with all teams within Professional Services to address any cross-team training gaps, or provide further knowledge of Supplier Success processes;
• Facilitate the assessment of team’s knowledge, skill and ability for accomplishing tasks and projects;
• Create and provide training to the team/new members of the team, wherever there are training gaps;
• Establish, measure and report on the best tools, practices and processes for highly productive engagement with our customer’s suppliers;
• Keep up with regulatory updates to best support our clients’ suppliers;
• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.

Qualifications

Your Knowledge, Skills and Abilities

We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications,

• Bachelor's Degree/Higher diploma from recognized learning institution;
• 4+ years related work experience in a related role or industry, at least 2 in a leadership capacity;
• Computer proficiency using MS Office Suite and Google Applications (with focus on MS Excel, MS Access and G Sheets), able to leverage functions and tools across the board to promote team cohesion and efficiency/productivity;
• Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups;
• Mentorship skills, ability to successfully transfer knowledge and skills to developing team members;
• Passionate interest in supporting the development of others, and the ability to provide feedback and guidance;
• Excellent interpersonal, negotiation and influencing skills, able to establish great cross-functional relationships in a collaborative environment with a diverse group of stakeholders; demonstrates a high level of professionalism

Additional Information

Role & responsibilities

Preferred candidate profile