Manager - Policy Administration Group

Job Description

Participating in Evaluation of requirements Works closely with stakeholders to understand their objectives and translate these into system specifications that guide development and implementation. Create use cases that illustrate user interactions with the system, ensuring all scenarios are covered. Analysis and Design Analyze current systems and processes to identify areas for improvement. Assess the impact of proposed changes on existing systems and processes, identifying potential risks and mitigation strategies. Facilitate sessions to validate designs with users, ensuring that their feedback is integrated into the final design. Participate in design review meetings to ensure that solutions align with business needs and architectural standards. Create and maintain comprehensive documentation, including user manuals and training materials. Design new processes that align with business goals, incorporating best practices and compliance requirements Automating workflows ensures that processes run smoothly and consistently, minimizing delays and bottlenecks. Business Requirement writing & Testing and Quality Assurance Preparation/Reviewing the BRD and FSD for functionalities to be build BR & CR writing and FSD review Testing of functionalities, test plans and conduct user acceptance testing (UAT management) Develop and execute test plans to validate system functionality against requirements Ensure that solutions meet business needs and validate system functionality. Facilitating cross functional alignment & governance reviews Knowledge transfer - Repository creation and management as per plan Conduct training sessions for end-users on new systems and processes. Provide ongoing support and troubleshooting for system-related issues Establish mechanisms for collecting feedback on system performance and usability post-implementation. Collect feedback post-implementation to identify areas for further enhancement Stay updated on industry trends and best practices to recommend improvements Adherence to Project calendar Adherence to submission of Ops deliverables as per project calendar. Serve as a liaison between business units and IT, ensuring effective communication and understanding. Product launch requirements handling & go live of the requirements before 3 months of the hit date. Zero defect post production due to incomplete BR Support project managers in planning and executing projects Monitor project progress, ensuring alignment with requirements and timelines. Provide ongoing support and clarification of requirements throughout the project lifecycle Compliance Strengthen control & compliance of all transactions in POS. Strengthen reporting of BAP submission Identification of key process / product parameters having a financial or customer impact Facilitating deployment of prioritized SICs Completion of all SOPs - review by all stake holders (IA, Risk, Compliance and Legal) Regulatory reporting on time No major outage in any other audit Improve Customer & Distributor Experience Analyze NPS to find gaps and drive improvement People Strengthen people capability and Growth agenda Overall Attrition G2M2 Attrition Pulse/Tower Watson Score Development Plan Develop second line of resource Cost Work within the allocated budget, amount saved from last year budget. Desired qualifications and experience Bachelor s degree in Business Administration, Information Technology. Preferably with a professional qualification. Knowledge of Life Insurance domain also have knowledge on audit & compliance guideline, preferred. Must have knowledge of Ingenium is & experience in systems analysis, or a related field . Must have a minimum of 7- 15 years in Insurance. Strong analytical and problem-solving skills Excellent communication skills to work effectively with technical teams and business stakeholders. Knowledge of software development lifecycle (SDLC) and agile methodologies is a plus.