Management Trainee - Operations @ Croma - A TATA Enterprise

Role & responsibilities:

• Locations: Bangalore, Tamil Nadu, Hyderabad, Telangana, Kolkata, Bihar, Chhattisgarh

• To achieve the revenue and profit targets -P&L for the store.
• To monitor and control expenses through efficient store operations.
• To control shrinkage. Handle internal & external audits of the store.
• Implement plans to maximize sales while controlling expenses within the budget.
• To ensure the set up of a conducive environment at the store to facilitate purchase decisions and provide customer service.
• To understand customer needs and fulfill need gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner.
• To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
• To ensure that the company policy and procedures are communicated in a timely manner and adhered accordingly.
• To monitor sales figures vis--vis forecast and interpret trends to facilitate planning
• Communicate actual sales vs. budgeted to all store employees and to ensure achievement of targets.
• To monitor trade-in products, its inventory management and controlling its logistics and disposal.
• To optimize age of inventory and ensure stock turns.
• To oversee the inventory process in the store and ensure damaged and defective goods are processed on time and in an accurate manner.
• To maintain a competition radar and communicate timely feedback w.r.t product, price and promotions.
• Constantly innovating methodologies to improve customer footfalls and conversion ratio.
• Scheduling of floor manpower to customer ratio to adequately meet the customer interface.
• Ensure that the store maintains outstanding customer standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service.
• Ensuring that the staff presentation is in line with company preferred standards
• Managing and motivating the store team to increase sales and ensure efficiency.
• To cultivate, promote and maintain company's culture through teamwork, collaboration, development of people and achievement of targets.
• Leading the sales team to provide excellent service through greater product knowledge.
• To ensure timely review and feedback takes place for all store employees.