Build and maintain strong customer relationships. Achieve individual sales targets and contribute to team goals. Provide knowledgeable and personalized customer service. Maintain up-to-date knowledge of jewelry products and trends. Handle customer inquiries and resolve issues effectively. Manage inventory and assist with stock control. Ensure displays are attractive, clean, and well-organized. Participate in sales events and promotional activities. Prepare sales reports and maintain detailed sales records

Develop and execute direct marketing campaigns targeting retail buyers, Build and manage email marketing lists Create compelling B2B marketing content including brochures, Leverage CRM tools to maintain accurate client data and track interactions, leads, and follow-ups. Work closely with sales teams to ensure marketing efforts align with current collections and promotions. Coordinate direct mail pieces, product samples, and seasonal catalogs to key clients.

Manage accounts payable, accounts receivable, bank reconciliation, GST compliance, TDS filing, and voucher entry. Prepare sales invoices, purchase entries, payment vouchers, journal vouchers, and ledger postings using Ornet Ensure accurate financial record-keeping and reporting to meet regulatory requirements. Coordinate with internal teams for smooth business operations.

Supervise and support sales staff, providing training and development as needed. Ensure excellent customer service standards are met consistently. Manage daily operations including opening and closing procedures. Oversee store presentation and merchandise displays. Maintain accurate inventory records and perform regular stock audits. Address customer inquiries and resolve any issues promptly. Collaborate with the sales team to achieve sales targets and KPIs. Ensure compliance with company policies and procedures.

ATL (Above The Line) Marketing: Develop and manage mass media campaigns including TV, radio, print, cinema, and OOH (out-of-home) advertising. Coordinate with creative and media agencies for campaign strategy, execution, and performance tracking. Ensure brand consistency and storytelling across all ATL platforms. Track campaign metrics like TRPs, GRPs, impressions, and reach. BTL (Below The Line) Marketing: Plan and execute in-store activation, exhibitions, trunk shows, roadshows, retail promotions, and customer engagement programs. Develop city-specific and store-specific marketing plans to increase footfall and conversion rates. Manage POS branding, visual merchandising, and local sponsorship or collaborations. Ensure ROI-driven planning for offline campaigns. Budgeting & Coordination: Develop and manage annual ATL & BTL marketing budgets. Liaise with internal sales and retail teams to align marketing efforts with business goals. Collaborate with cross-functional teams to ensure marketing supports product launches, festive campaigns, and regional strategies.

Manage the front desk, acting as the first point of contact for visitors and callers . They greet guests, answer phones, and provide general administrative support, ensuring smooth daily operations and a positive first impression. Their responsibilities include answering inquiries, directing calls, managing correspondence, scheduling appointments, and maintaining a tidy reception area. Key Responsibilities: Greeting and Welcoming: Creating a positive first impression by warmly greeting visitors and directing them to the appropriate person or department. Answering Phones: Professionally answering and routing incoming calls, taking messages, and handling basic inquiries. Managing Correspondence: Receiving, sorting, and distributing mail, and managing other forms of communication like emails. Scheduling Appointments: Managing calendars and scheduling appointments for staff members or clients. Providing Administrative Support: Assisting with basic office tasks like filing, photocopying, and data entry. Maintaining Reception Area: Ensuring the reception area is clean, organized, and presentable at all times.