Date: May 1, 2025 Location: Mumbai, IN Company: MAGNOOS INFORMATION SYSTEMS. L.L.C. Req ID: 1764 Job Title Senior BMC Helix ITSM Consultant Job Scope We are seeking a highly skilled Senior BMC Helix ITSM Consultant to lead the design, implementation, and optimization of IT Service Management (ITSM) solutions based on BMC Helix ITSM . The ideal candidate will combine deep technical expertise in the BMC Helix suite, Kubernetes (K8s), and OpenShift with strong knowledge of ITSM process best practices to deliver scalable and innovative ITSM solutions. This role is pivotal in aligning IT services with organizational goals while leveraging advanced technologies like containerization, AI-driven automation, and cloud integration. Main Duties And Responsibilities ITSM Process Design & Best Practices: Design and implement ITSM processes based on ITIL best practices, ensuring a clear focus on efficiency, scalability, and alignment with business goals. Lead the development and improvement of key processes. Solution Design & ITSM Implementation: Architect and deploy ITSM solutions using BMC Helix ITSM, focusing on modules such as Incident, Problem, Change, Service Request, CMDB, and Asset Management. Implement ITSM workflows in BMC Digital Workplace Catalog (DWPC) to provide seamless self-service capabilities. Ensure solutions adhere to ITSM governance frameworks, delivering consistent and compliant services. Platform Administration & Optimization: Manage the administration and optimization of the BMC Helix ITSM platform, ensuring high availability and performance. Deploy, scale, and manage BMC Helix ITSM in Kubernetes (K8s) and OpenShift environments for containerized and cloud-native operations. Leverage cognitive capabilities like Helix Virtual Agent and AI-powered automation to enhance user experience and operational efficiency. Position Requirements Technical Expertise: 7+ years of experience in ITSM with at least 4 years working on BMC Helix ITSM Suite. In-depth knowledge of ITIL frameworks and proven experience in ITSM process implementation and improvement. Expertise in Kubernetes (K8s) and OpenShift for containerized application management and deployment. Strong skills in configuring and customizing BMC Helix modules (Incident, Problem, Change, CMDB, Asset, and Service Request Management). Proficiency with BMC Digital Workplace Catalog (DWPC) and Helix AI-driven automation. Experience with REST APIs, JSON, and third-party tool integrations. Certifications (Preferred): BMC Certified Professional – Helix ITSM. Kubernetes Certified Administrator (CKA) or Certified Kubernetes Application Developer (CKAD). ITIL 4 Foundation or higher certification (Intermediate/Expert). OpenShift Administrator or Developer certification. Education Bachelor’s degree in Computer Science, Computer Engineering or any other related field Experience Integration & Automation: Automate workflows and processes using APIs. Ensure compliance and security during integrations and automation projects. Kubernetes & OpenShift Expertise: Deploy and manage BMC Helix ITSM in containerized environments using Kubernetes and OpenShift. Optimize Helm charts and manage cluster resources for high availability and efficient scaling. Monitor and resolve issues related to Kubernetes cluster health, storage, and networking. Collaboration & Leadership: Work closely with stakeholders to gather requirements and translate them into actionable ITSM solutions. Lead workshops and training sessions to promote ITSM process excellence and platform capabilities. Mentor junior ITSM team members and provide guidance on process improvements and technical skills. At least 7 years of relevant experience. Show more Show less

Date: May 14, 2025 Location: Pune, IN Company: MAGNOOS INFORMATION SYSTEMS. L.L.C. Req ID: 1831 Job Title Digital service Management Consultant Job Scope The Digital Service Management Consultant is accountable for supporting projects as per clients’ requests while developing, testing and incorporating new systems to rapidly scale program. Main Duties And Responsibilities Implement Digital Service Management Products from installations and configurations, to customizations and integrations while providing end users with the necessary trainings Cover products including: Remedy ITSM Helix Remedy Helix/ OnPrem Digital Workplace Smart IT Helix/OnPrem Smart Reporting Discovery Mobility Remedy SSO Client Management Handle and maintain the documentation of projects Identify and negotiate opportunities for expansion to cover other Pillars (DBA/DSO) Build the company Private Cloud Build and maintain strong relationships with clients while delivering up to the required service level and meeting their needs Handle non-technical tasks, such as scoping/RFP response, in cooperation with the Business Unit Manager Resolve technical issues, attend to solutions and escalate problems if necessary Position Requirements Education Bachelor’s degree in Computer Science, Computer Engineering or any other related field Experience At least 5 years of relevant experience Show more Show less