Job Title: Customer Support Location: Maraimalai Nagar Key Responsibilities: Serve as the primary point of contact for US-based customers, addressing inquiries and concerns promptly. Process customer orders, track shipments, and provide updates on delivery timelines. Collaborate with production, logistics, and sales teams to ensure customer requirements are met. Handle complaints and escalate complex issues to the appropriate departments for resolution. Maintain accurate records of customer interactions, transactions, and feedback. Assist customers with product specifications, pricing, and availability. Ensure compliance with US customer service standards and manufacturing regulations. Provide technical support related to manufacturing products and processes. Prepare reports on customer interactions, trends, and service improvements. Support business development initiatives by identifying customer needs and opportunities for upselling. Qualifications: Bachelor's degree in Business Administration, Engineering, or a related field (preferred). Minimum of 3-5 years of experience in customer support. Excellent verbal and written communication skills in English. Proficiency in CRM software and customer support tools. Ability to handle high-pressure situations and resolve customer concerns effectively. Knowledge of US business practices and customer service standards. Skills: Customer relationship management Order processing and tracking Problem-solving and conflict resolution CRM and ERP system proficiency Strong organizational and multitasking abilities Time management and attention to detail

Roles and Responsibilities: Business Group: Magick Woods Location: Guindy Job Title: Senior EDI Analyst NOTE: For the first 6 months, the work location is Maraimalai Nagar, Near SRM University. 5-9 years of experience in B2B integration with focus on EDI integration; familiar with standard concepts, practices, and procedures within the field. Design and maintain all EDI maps to ensure compliance to all business requirements and analyze all EDI implementations and recommend improvements to processes and coordinate with trading partners to resolve all issues effectively. Prepare and maintain test data and perform various tests on all EDI maps and prepare all required documents and evaluate reports. Participate in all system tests and analyze all data and processes and recommend improvements to same and manage all communication with individuals and internal and external stakeholders and ensure compliance to all policies and procedures. Evaluate all business processes and monitor transactions to resolve all lost transactions and perform tests on EDI maps. Implement, design and suggest technical solutions to the stakeholders and partners. Must have Experience working with Cleo Integration Platform / IBM B2B Sterling Integrator, Create new or update X12 translation mapping in current legacy systems (server / mainframe). Including, but not limited to: 870, 810, 850/855, 860/865, 856, 832, 820 Mapping in SI and WTX and working experience of XML mapping is added advantage. Experience on Sterling Map Editor and Business Processes with deployment and User Acceptance Test is a must, Must have good oral and written communication skills to effectively interact with integration partners and internal customers. Knowledge about various Data Transformation services like EDI, XML, JSON,FLAT FILE,DATABASE SPREADSHEET Knowledge about various networking protocols such as FTP/SFTP/AS2 ... etc and their usage, Effective coordination with other employees, Expert analytical skills Ability to plan and organize things effectively.

Job Description: The opening is with Magickhome, a venture of Magickgroup. Magickhome Website: https://magickhome.com/india/ Work Location: Chennai Exp: 10-15 Yrs Role and Responsibilities: Use various Sales methods and Techniques to Network and develop a pipeline of potential customer base of Builders/Construction Companies/ Architects primarily in Chennai Market. Establish, build and nurture relationships with Builders/Construction Companies/ Architects Pitch the advantages and Magick Homes products to them. Focus on nurturing and building long term relationship with the community and generate revenue from Builders/Construction Companies/ Architects Work as an Individual contributor and achieve the assigned targets. Preferred Skills: Focused & Result Driven Good Communication skills Good Networking & Influencing skills. Good experience of Chennai Market.