Learning And Development Specialist (Night Shift)

Job Summary:

Scope and develop effective learning solutions to deliver in accordance with Group L&D requirements. Evaluate the impact of solutions against agreed outcomes which may include new starter training, refreshers, upskill sessions, product or systems training and telephony soft skills to support EQs people across all job levels to develop skills required for their role. Support learners with additional coaching to fully embed training received

L&D Specialists continually look to improve current offering, recommend modifications, ensuring material is current. A requirement to support peers, collaborate with key stakeholders across the organisation and assist/lead business projects

Training is delivered in a variety of methods: self-serve, live, virtual, etc. supporting the overarching business strategy

Job Responsibilities:

• Knowledge of own discipline (e.g. instructional design and ability to effectively deliver sessions) basic knowledge of related disciplines to demonstrate credibility with learners and stakeholders
• Research and develop learning solutions to support EQs people development needs, ensure people are appropriately trained, coached, and motivated so individual and collective performances meet current and future standards
• Understand EQs business products/services to support various teams with training requirements
• Support organisational changes within the business by providing training support
• Work with subject matter experts to obtain knowledge, ensure appropriate transfer of learning
• Consult and liaise with EQs managers when required to identify training needs to maximise customer/client satisfaction internally and externally
• Work independently with minimal guidance to design/build written and visual training material using agreed methodology and deliver scheduled and ad-hoc training in accordance with business and regulatory requirements
• Be an advocate for all compulsory online training that the business must implement, develop and monitor
• Ensure training materials are accurate, complete regular updates, secure any required approval or sign-off, maintain training records/digital content
• Undertake regular Training Needs Analysis (TNA) to identify training gaps
• Review evaluation feedback to identify training and knowledge gaps
• Conduct continuous evaluation of solutions to ensure fit for purpose and value add is clear
• Take ownership, solve any risks or problems identified
• Produce relevant, timely, useful management information, including Key Performance Indicator data when required

Qualification / skills required:

• Reliable and flexible, ability to interact with a diverse team
• Respecting people as individuals, valuing diversity, inclusivity and different paces of learning
• Ability to take initiative, work independently with minimal supervision
• Demonstrate patience, empathy, compassion, remain calm and professional in difficult situations, able to relate to others emotional needs
• Be a role model, live by EQ’s values: Trusted, Commercial, Improve, Collaborate
• Provide prompt feedback for positive / negative performance
• Make timely and independent decisions while working in a fast-paced results-driven environment
• Manage multiple priorities, small-medium projects simultaneously with excellent problem solving / decision-making skills
• Excellent verbal, written, listening and interpersonal communication skills
• Strong classroom presence, dynamic facilitation style
• Effectively read, write and speak English
• Successfully use technology to develop and deliver content, learn new systems applicable to training, facilitate virtual or in person settings
• Intermediate Microsoft Office knowledge
• Travel may be required

Benefits:

As a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 31 days + 9 bank holidays (UK)
• Comprehensive Medical Assurance cover
• Two-way cab transport for staff working in UK & US
• Maternity leave of 6 months full pay, 10days paid paternity leave
• Accidental & Life cover 3 times of concerned CTC