The Customer Relationship Manager is responsible for developing, implementing, and managing strategies that enhance customer satisfaction and loyalty. This role ensures seamless customer service operations, oversees the performance of Customer Relationship Executives, and builds strong long-term relationships with key clients. The CRM acts as the strategic point of contact between the company and its customers, working to resolve issues proactively and deliver an exceptional customer experience. Key Responsibilities : Lead and manage the customer relationship team to ensure high performance and timely resolution of customer queries. Develop and execute strategies to improve customer engagement, satisfaction, and retention. Act as an escalation point for complex customer issues and ensure prompt resolution aligned with company standards. Analyze customer feedback, service metrics, and interaction data to identify trends and drive continuous improvement. Ensure all customer interactions are accurately documented and reports are maintained for audits and future analysis. Oversee the process of customer onboarding, account management, and communication across departments. Enforce adherence to company policies, procedures, and quality standards during all customer interactions. Provide regular training, coaching, and development for the customer relationship team. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Food provided Paid sick time Schedule: Day shift Supplemental Pay: Performance bonus Quarterly bonus Language: English (Required) Work Location: In person Speak with the employer +91 8129986474

· Driving sales growth, increasing market share, and maximizing revenue from institutional clients. · Identifying and acquiring new institutional clients such as construction companies, contractors, architects, and builders. · involves prospecting, lead generation, networking, and building relationships to expand the customer base. · Managing and nurturing relationships with key institutional clients to maximize sales opportunities · Conducting meticulous market research to identify potential institutional clients and industry trends · Prime focus on client retention by regular communication, addressing client concerns and ensuring customer satisfaction. · Develop a thoroughgoing knowledge of products of the company which will lead to seamless resolution of clients queries as well. · Sales forecasting and reporting. Analyse the sales data, sales performance etc. which helps in sales performance and area of improvement of the team. · Prepare timely and accurate sales reports to uplines and delegated managers /HODs without fail. · Collaborate with sales and marketing team to develop effective promotional strategies which mainly focuses on Institutional clients. · Enhance organizational visibility by participating in trade fairs, conferences, architect meet up etc. · Monitor and develop team by periodic training and development. · Encourage team members for upselling and cross selling. · Increase virtual visibility of organisation through various social media platform. Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: total work: 9 years (Preferred) Sales & Marketing: 5 years (Preferred) License/Certification: Two and Four wheeler license (Preferred) Willingness to travel: 75% (Preferred) Work Location: In person

· Driving sales growth, increasing market share, and maximizing revenue from institutional clients. · Identifying and acquiring new institutional clients such as construction companies, contractors, architects, and builders. · involves prospecting, lead generation, networking, and building relationships to expand the customer base. · Managing and nurturing relationships with key institutional clients to maximize sales opportunities · Conducting meticulous market research to identify potential institutional clients and industry trends · Prime focus on client retention by regular communication, addressing client concerns and ensuring customer satisfaction. · Develop a thoroughgoing knowledge of products of the company which will lead to seamless resolution of clients queries as well. · Sales forecasting and reporting. Analyse the sales data, sales performance etc. which helps in sales performance and area of improvement of the team. · Prepare timely and accurate sales reports to uplines and delegated managers /HODs without fail. · Collaborate with sales and marketing team to develop effective promotional strategies which mainly focuses on Institutional clients. · Enhance organizational visibility by participating in trade fairs, conferences, architect meet up etc. · Monitor and develop team by periodic training and development. · Encourage team members for upselling and cross selling. · Increase virtual visibility of organisation through various social media platform. Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: total work: 9 years (Preferred) Sales & Marketing: 5 years (Preferred) License/Certification: Two and Four wheeler license (Preferred) Willingness to travel: 75% (Preferred) Work Location: In person

We are seeking a highly skilled and motivated Showroom Sales Executive to join our team. The ideal candidate will be responsible for driving sales growth, providing exceptional customer service, and maintaining a high level of product knowledge Key Responsibilities . Sales and Revenue Growth: Meet or exceed monthly and annual sales targets, contributing to the overall revenue growth of the showroom . Customer Service: Provide exceptional customer service, ensuring a positive experience for all customers, and building strong relationships with existing and potential clients. . Product Knowledge: Develop and maintain in-depth knowledge of products, including features, benefits, and applications. . Sales Reporting and Analysis: Prepare and submit sales reports, analyzing sales data to identify trends and opportunities . Team Collaboration: Collaborate with colleagues to achieve sales targets, share product knowledge, and provide support Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Business development: 1 year (Preferred) Lead generation: 1 year (Preferred) total work: 1 year (Preferred) Sales: 1 year (Preferred) Language: English (Preferred) Work Location: In person

We are seeking a highly skilled and motivated Showroom Sales Executive to join our team. The ideal candidate will be responsible for driving sales growth, providing exceptional customer service, and maintaining a high level of product knowledge Key Responsibilities . Sales and Revenue Growth: Meet or exceed monthly and annual sales targets, contributing to the overall revenue growth of the showroom . Customer Service: Provide exceptional customer service, ensuring a positive experience for all customers, and building strong relationships with existing and potential clients. . Product Knowledge: Develop and maintain in-depth knowledge of products, including features, benefits, and applications. . Sales Reporting and Analysis: Prepare and submit sales reports, analyzing sales data to identify trends and opportunities . Team Collaboration: Collaborate with colleagues to achieve sales targets, share product knowledge, and provide support Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Business development: 1 year (Preferred) Lead generation: 1 year (Preferred) total work: 1 year (Preferred) Sales: 1 year (Preferred) Language: English (Preferred) Work Location: In person

We are seeking a well-spoken, experienced Telesales Executive (Female) with strong communication and follow-up skills. The role requires regular interaction with potential and existing customers, handling inquiries, and coordinating with the internal team to ensure smooth communication and service delivery Key Responsibilities Make outbound calls to prospective and existing customers. Explain products/services in a clear and concise manner. Handle inquiries, provide necessary information, and resolve basic concerns. Coordinate with the sales/support team to process leads further. Keep accurate records of calls, follow-ups, and feedback. Build rapport with customers and ensure a positive experience. Maintain high standards of professionalism and politeness. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Quarterly bonus Language: Hindi (Preferred) English (Required) Work Location: In person

We are seeking a well-spoken, experienced Telesales Executive (Female) with strong communication and follow-up skills. The role requires regular interaction with potential and existing customers, handling inquiries, and coordinating with the internal team to ensure smooth communication and service delivery Key Responsibilities Make outbound calls to prospective and existing customers. Explain products/services in a clear and concise manner. Handle inquiries, provide necessary information, and resolve basic concerns. Coordinate with the sales/support team to process leads further. Keep accurate records of calls, follow-ups, and feedback. Build rapport with customers and ensure a positive experience. Maintain high standards of professionalism and politeness. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Quarterly bonus Language: Hindi (Preferred) English (Required) Work Location: In person

The Accounts Executive is responsible for managing daily accounting operations, ensuring accurate financial records, and assisting in the preparation of statutory returns and compliance reports. The role requires strong attention to detail, hands-on experience in reconciliation, and coordination with auditors and banks for financial reporting and audit activities. Responsibilities: Daily Tasks: Match day-to-day transactions with bank statements. Reconciliation of project-wise accounts. Debtors and Creditors Reconciliation. Update landing cost for domestic purchases. Generate AP invoices for freight and expenses (cash-based). Generate AP invoices for bank charges (Axis & ICICI). Monthly Tasks: Prepare and submit monthly GST returns (GSTR-1, GSTR-3B). Reconcile GSTR 2B data. Handle monthly filings of PF, ESI, and Professional Tax. Update salary entries and employee-related financial data. Update loan and fixed deposit (FD) entries. Review GST and TDS applicability and ensure correct entries. Annual Tasks: Assist in the preparation and filing of GSTR-9 (Annual Return). Support external auditors during statutory and bank audits. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Language: English (Preferred) Work Location: In person

The Accounts Executive is responsible for managing daily accounting operations, ensuring accurate financial records, and assisting in the preparation of statutory returns and compliance reports. The role requires strong attention to detail, hands-on experience in reconciliation, and coordination with auditors and banks for financial reporting and audit activities. Responsibilities: Daily Tasks: Match day-to-day transactions with bank statements. Reconciliation of project-wise accounts. Debtors and Creditors Reconciliation. Update landing cost for domestic purchases. Generate AP invoices for freight and expenses (cash-based). Generate AP invoices for bank charges (Axis & ICICI). Monthly Tasks: Prepare and submit monthly GST returns (GSTR-1, GSTR-3B). Reconcile GSTR 2B data. Handle monthly filings of PF, ESI, and Professional Tax. Update salary entries and employee-related financial data. Update loan and fixed deposit (FD) entries. Review GST and TDS applicability and ensure correct entries. Annual Tasks: Assist in the preparation and filing of GSTR-9 (Annual Return). Support external auditors during statutory and bank audits. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Language: English (Preferred) Work Location: In person