Last Miles Executive

About DrinkPrime:

DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organisation that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day.

At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission and the team of DrinkPrime. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together.

Key Responsibilities:

• Design and implement efficient workflows for technicians and delivery personnel to guarantee timely service execution and product installations.
• Continuously enhance and fine-tune current operational procedures to align with dynamic business demands and industry standards.
• Develop and upgrade performance monitoring systems aimed at improving the service quality and productivity of technicians and delivery agents.
• Initiate and drive employee engagement initiatives that recognize high performers and inspire the entire field operations team.
• Formulate, roll out, and periodically evaluate operational guidelines and best practices.
• Collaborate closely with senior leadership and key decision-makers to support business goals.
• Interact with customers when necessary to address service-related concerns.

Required Qualifications and Skills:

• 0-2 years’ experience in managing operations within a fast-paced and high-growth environment.
• Willingness to handle outbound calling activities as part of daily responsibilities.
• Strong communication skills, both verbal and written, with fluency in English and Kannada for effective candidate and customer interactions.
• Proven ability to handle multiple tasks, prioritize assignments, and manage time efficiently.
• Contribute towards fostering a positive organizational culture focused on performance excellence and team motivation.
• Flexibility to work on weekends as per business needs.
• Open to a work schedule with four weekly days off.

Job Type: Full-time

Pay: Up to ₹345,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person