Posted:-1 days ago|
Platform:
Hybrid
Full Time
- 2-5 years of experience in software industry in general with minimum 1 year in customer support role
- Functional knowledge either SAP PM, SAP ISU, would be a plus
- Knowledge on enterprise mobile application would be a plus
- Ability to analyze issues, perform root cause analysis and if necessary, debug the code and solve them as long as code changes are not required
- Coordinate with development team to handover the analysis/report of the issues raised by customer
- Regular message monitoring and response to customer within given SLA based on priority of message
- Should be ready to work in Night shift
- Willingness to work in flexible timings in order to support customers across geographies during critical periods
- BCA, BSc (Comp. science)
Evora
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