ServiceNow CSM Architect is responsible for designing, architecture, and implementation of ServiceNow Customer Service Management solutions. Architects should have deep expertise in the CSM module, a solid understanding of enterprise customer service processes, and the ability to deliver scalable and efficient solutions aligned with organizational goals. Key Responsibilities: ● Lead architecture and end-to-end design of ServiceNow CSM solutions including Case Management, Playbooks, Virtual Agent, Advanced Work Assignment, Communities, Knowledge Management and Field Service Management. ● Collaborate with business stakeholders, product owners, and technical teams to gather and translate requirements into robust technical solutions. ● Define and maintain the CSM roadmap and architecture strategy based on business needs and ServiceNow platform capabilities. ● Provide technical leadership throughout the CSM project lifecycle from initial discovery through development, testing and deployment. ● Develop and review architecture artifacts including high-level designs, data flow diagrams and integration specifications. ● Ensure platform alignment with ServiceNow best practices, including performance, security and scalability. ● Support integration with third-party platforms such as CRM systems, contact center tools and customer portals. ● Lead governance of the ServiceNow platform and enforce development standards and practices. ● Mentor developers and provide guidance on complex configurations and customizations. Qualifications and Skills: ● Bachelor’s degree in Computer Science, Information Technology or related field. ● 8+ years of experience with ServiceNow platform including 3+ years in an architect role. ● Hands-on experience implementing and configuring ServiceNow CSM in a complex enterprise environment. ● Strong knowledge of core ServiceNow platform capabilities: Flow Designer, IntegrationHub, Virtual Agent, Predictive Intelligence, Case Lifecycle, and Performance Analytics. ● Experience with REST/SOAP API integrations. ● Excellent stakeholder engagement, solution presentation and documentation skills.ServiceNow Certified System Administrator (CSA). ● ServiceNow Certified Implementation Specialist – CSM. ● Experience with Experience Designer, Employee Center, or Industry-specific CSM configurations (e.g., telecom, public sector). ● Agile/Scrum delivery experience. Soft Skills: ● Strong analytical and problem-solving skills. ● Excellent verbal and written communication. ● Leadership mindset with the ability to influence at all levels. Job Type: Contract Pay: ₹2,800,000.00 - ₹3,000,000.00 per year Schedule: Day shift Work Location: In person Speak with the employer +91 09322693940

Job Description: Analyze financial transactions and account activity to identify unusual activity to identify unusual or suspicious patterns. Conducting in-depth investigations into potential fraud cases, which may involve gathering evidence. Performing 360 Reviews on the Alert which has been triggered due to violation of threshold set for the systems for Fraud types (i.e.- ATO, PTO, TOA, ID Theft, ATO Scam, First Party Frauds etc.) Conduct 360 fraud reviews for the customer’s profiles and responsible for detecting and mitigating core banking, payments, fraud, and account opening red flags. Implemented solutions to fraud problems across ATO’s, P2P Payments, ACH kiting, check kiting, and wire fraud Multiple investigations into whistle blower complaints concerning account hijacking, transactional frauds, funds transfer return, checks (RDC, Thea) or ACH transactions that provided real time decisions on credit card, loan, and Zelle fraud red flags Combined retroactive analysis with current state fraud control assessments to implement technology and process framework that provided real time decisions on fraud strategy and overall fraud assessment Liaison with internal and external counterparts to perform end-to-end alert reviews (360 review) from fraud alert generation through to SAR filing. Analyze data trends and out of pattern activities to assimilate the next course of action (Case closure, Reimbursements, or escalation) Adjudicate the fraud type and apply relevant mitigation steps basis policies and proceduresMandatory Skills 2 - 3 years exp in Fraud Detection and InvestigationsNice to have skills Transaction MonitoringInterview Mode Virtual InterviewWork Model Work from Office 100% Job Type: Contractual / Temporary Contract length: 12 months Pay: ₹50,000.00 - ₹60,000.00 per month Schedule: Day shift Work Location: In person

We are looking for a skilled Data Science Specialist with a strong background in Python programming and a solid understanding of machine learning and data science concepts. The ideal candidate will be responsible for maintaining and optimizing existing data science models, conducting experiments on managed ML platforms, and translating complex data insights into actionable Python and SQL code. Key Responsibilities: 5+ years of total experience Maintain and optimize existing data science models, ensuring their continued effectiveness and relevance Conduct experiments and analyses using managed ML platforms such as DataRobot Translate complex data calculations and insights from Tableau datasources into production-ready SQL and Python codedata-driven solutionsimprovementtechnologiesRequirements:analysis librariesTableautechnical stakeholdersfield Collaborate with cross-functional teams to understand business requirements and provide Perform in-depth data analysis to uncover trends, patterns, and opportunities for Stay up-to-date with the latest developments in machine learning and data science Strong proficiency in Python programming, with experience in data manipulation and Solid understanding of fundamental machine learning and data science concepts Experience working with managed ML platforms, preferably DataRobot Proficiency in SQL for data extraction and manipulation Ability to interpret and translate complex data calculations from visualization tools like Strong analytical and problem-solving skills Excellent communication skills, with the ability to explain technical concepts to non- Bachelor's or Master's degree in Computer Science, Statistics, Mathematics, or a related Preferred Qualifications: Experience with cloud-based data platforms and big data technologies Familiarity with version control systems (e.g., Git) Knowledge of data privacy and security best practices Job Type: Contractual / Temporary Contract length: 7 months Pay: ₹1,700,000.00 - ₹1,800,000.00 per year Schedule: Fixed shift Work Location: In person Application Deadline: 17/07/2025

Job Summary: We are seeking a Salesforce Performance/Load Testing Associate to support performance testing efforts within Salesforce environments for client transformation programs. The ideal candidate will help design and execute detailed testing strategies, analyze outcomes, and collaborate with development teams and IT stakeholders to ensure seamless integration and optimal system performance. Key Responsibilities: Develop and execute performance and load testing plans for Salesforce applications Analyze test results and identify bottlenecks or performance issues Collaborate with Salesforce development teams to design relevant test scenarios Integrate performance tests into CI/CD pipelines Communicate findings and assist in performance tuning Support continuous improvement of performance engineering best practices Mentor QA staff on Salesforce testing standards and approaches Required Qualifications: 3+ years of experience in Performance Engineering with Salesforce Hands-on with Loadrunner, Neoload, or Salesforce-specific testing tools Strong analytical and troubleshooting skills Good understanding of Salesforce architecture Familiarity with Agile, Waterfall, or Iterative development models Total experience: 4–6 years Skills: Mandatory: Salesforce, Performance/Load Testing Nice to Have: Selenium Job Type: Contractual / Temporary Contract length: 6 months Pay: ₹1,000,000.00 - ₹1,100,000.00 per year Work Location: In person Speak with the employer +91 8390990088

You will be the skilled Workday Finance Testing Specialist responsible for executing manual and automated testing processes within Workday Finance modules, ensuring seamless integration and accurate reporting. Your role will involve collaborating closely with implementation projects and supporting testing and validation activities to ensure compliance with business processes. Key Responsibilities: - Execute manual and automated testing for Workday Finance modules, including Accounting, Budgeting, and Cash Management - Assist in configuring Workday systems and test environments - Design detailed test cases based on business process flows - Validate Workday integrations with financial applications - Perform functional testing for business process compliance - Utilize tools like JIRA or qTest for test documentation and tracking - Actively support Workday Finance implementation and validation efforts Required Qualifications: - Bachelors degree in Computer Science, IT, or related field - 4-6 years of experience in Workday Testing, specifically in Finance modules Skills: - Mandatory: Workday - Nice to Have: Selenium and Performance tool experience This is a contractual/temporary position with a contract length of 6 months. The work location is in person. If you are interested in this opportunity, please contact the employer at +91 8390990088.,

Experience Level: 3–5 Years Mandatory Skills: Oracle Hyperion Essbase (hands-on experience in testing) Nice-to-Have Skills: Selenium Automation ✅ Key Notes: Relevant experience in testing Oracle Hyperion Essbase applications is a must Clean Room project exposure is a plus Candidates should be open to the hybrid model Immediate joiners or short notice preferred Job Type: Contractual / Temporary Contract length: 6 months Pay: ₹600,000.00 - ₹750,000.00 per year Work Location: In person

Experience Level: 3–5 Years Mandatory Skills: Oracle Hyperion Essbase (hands-on experience in testing) Nice-to-Have Skills: Selenium Automation ✅ Key Notes: Relevant experience in testing Oracle Hyperion Essbase applications is a must Clean Room project exposure is a plus Candidates should be open to the hybrid model Immediate joiners or short notice preferred Job Type: Contractual / Temporary Contract length: 6 months Pay: ₹600,000.00 - ₹750,000.00 per year Work Location: In person

Experience: 6+ years Mandatory Skills: Generative AI (GenAI) Python Cloud Experience ( Azure preferred ) Job Summary: We are looking for a highly skilled and innovative Generative AI Engineer with: Strong foundational knowledge in GenAI concepts Hands-on experience in building Retrieval-Augmented Generation (RAG) pipelines Expertise in Python and prompt engineering Exposure to agent-based architectures or AI agent POCs Working knowledge of DevOps environments Key Responsibilities: Design and optimize GenAI solutions, including RAG pipelines Build and test LLM agent-based architectures Develop scalable Python code with prompt engineering techniques Collaborate across DevOps, Data Science, and Product teams Use Git, Jira, or Azure DevOps to manage progress Contribute to scalable deployment of AI applications Must-Have Qualifications: Solid understanding of Generative AI fundamentals Proven experience with RAG pipelines Strong Python programming and prompt engineering skills Exposure to agent-based frameworks (e.g., LangGraph, Autogen) Familiarity with CI/CD and DevOps practices Good-to-Have Skills: Microsoft Document Intelligence or similar tools Graph Databases (e.g., Neo4j, Amazon Neptune) Exposure to NLP or Computer Vision Tools: Git, Azure DevOps (ADO), Jira Preferred Qualities: Proactive problem-solver Able to work independently and in teams Strong communication and documentation skills Job Type: Contractual / Temporary Contract length: 6-12 months Pay: ₹900,000.00 - ₹1,100,000.00 per year Work Location: In person