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Junior Associate - Emerging Business Operations

Junior Associate - Emerging Business Operations

Razorpay

0 - 5 years

2 - 7 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Loans Operations management Interpersonal skills Ticketing Banking Management Business banking Junior Associate Financial services Business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities :
- Serve as a dedicated client success partner, providing empathetic and proactive support to merchants by understanding their concerns and offering timely resolutions within defined SLAs. - Act as a reliable point of contact for merchants, ensuring transparency and regular updates on ticket progress. - Collaborate closely with cross-functional teams like FinOps, tech, Legal, Banking Ops, risk & chargebacks and Biz Ops to drive resolutions efficiently. - Support account managers and the sales team in enhancing the overall merchant experience through driving operational tasks, effective problem-solving and personalized interactions. - Maintain accurate documentation using tools like Excel, Word, Freshdesk, and Slack. Qualifications Required : - A strong understanding of payment processes or experience in managing complex operations. - Ability to handle a fast-paced, multi-stakeholder environment with resilience and empathy. - Excellent communication and interpersonal skills, with a customer-first mindset. - Proficiency in Excel, Word, and ticket management tools like Freshdesk. - Previous experience in a client success or operational management role is preferred.

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Razorpay

Software Development

Bangalore Karnataka

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Junior Associate - Emerging Business Operations