1. SPECIFIC JOBS: a) Perform assessment of patients, including listening to their history, providing a basic physical examination and consulting with other clinical staff as necessary, and to plan treatment and management of a patient’s health problems in consultation with the treating consultant within the defined time frame. b) Prescribe pharmaceutical drugs as appropriate to patients as per the Drug Formulary of the hospital. c) Indenting the prescribed medicines in the HMS. d) To apprise the treating consultant regarding the clinical condition of the patient. e) To re-assess the patients in the shift at least once and document the same. f) Handing over and taking over of the patient at the bed side during change of the shift. g) Ensure the care of the patient is done as per the care plan including medication administration, dressing and other interventions. h) To supervise the Nursing staff in carrying out the care of the patient including administration of High Risk drugs and Blood transfusion. i) To attend code blue event as a team member when ever announced. j) Explain the patients or attendants the proposed care/procedure and obtain necessary consent in the prescribed format. k) Complete in-patient documentation including clinical notes, medication orders etc. with signature, name, date and time as per the policy. l) To assist consultant for timely completion of discharge summary. m) To assist consultant for education of the patient and family regarding preventive aspects, safe medication, food drug interaction, Drug drug interaction, Nutritional etc. n) Work in a way that is consistent with health and safety practices, especially in regard to the handling and disposal of sharps and body fluids. o) Take responsibility for personal professional development and maintain professional standards via CME activities. Participate in monthly in-house CME. p) To participate in the marketing and CSR activities to promote the organization through medical camps, lectures, CMEs, health checkups etc. q) To assist consultant for daily assessment of the patient during rounds. 2. Liaising with external personnel employed by other organizations (specify) Health service staff in other communities and internal management, nursing staff, other doctors, and administrator in matters relating to the operation of the health service and patient Education - MBBS Exp - 0 to 2 Years Interested candidate whats app their resumes as per below: 7743005537 Job Type: Full-time Pay: Up to ₹40,000.00 per month Schedule: Rotational shift Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred)

1. SPECIFIC JOBS: a) Perform assessment of patients, including listening to their history, providing a basic physical examination and consulting with other clinical staff as necessary, and to plan treatment and management of a patient’s health problems in consultation with the treating consultant within the defined time frame. b) Prescribe pharmaceutical drugs as appropriate to patients as per the Drug Formulary of the hospital. c) Indenting the prescribed medicines in the HMS. d) To apprise the treating consultant regarding the clinical condition of the patient. e) To re-assess the patients in the shift at least once and document the same. f) Handing over and taking over of the patient at the bed side during change of the shift. g) Ensure the care of the patient is done as per the care plan including medication administration, dressing and other interventions. h) To supervise the Nursing staff in carrying out the care of the patient including administration of High Risk drugs and Blood transfusion. i) To attend code blue event as a team member when ever announced. j) Explain the patients or attendants the proposed care/procedure and obtain necessary consent in the prescribed format. k) Complete in-patient documentation including clinical notes, medication orders etc. with signature, name, date and time as per the policy. l) To assist consultant for timely completion of discharge summary. m) To assist consultant for education of the patient and family regarding preventive aspects, safe medication, food drug interaction, Drug drug interaction, Nutritional etc. n) Work in a way that is consistent with health and safety practices, especially in regard to the handling and disposal of sharps and body fluids. o) Take responsibility for personal professional development and maintain professional standards via CME activities. Participate in monthly in-house CME. p) To participate in the marketing and CSR activities to promote the organization through medical camps, lectures, CMEs, health checkups etc. q) To assist consultant for daily assessment of the patient during rounds. 2. Liaising with external personnel employed by other organizations (specify) Health service staff in other communities and internal management, nursing staff, other doctors, and administrator in matters relating to the operation of the health service and patient Education - MBBS Exp - 0 to 2 Years Interested candidate whats app their resumes as per below: 7743005537 Job Type: Full-time Pay: Up to ₹40,000.00 per month Schedule: Rotational shift Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred)

Job Description:- 1. Patient Interaction: o Handle incoming calls from patients, their families, and healthcare professionals in a compassionate and empathetic manner. o Provide information about hospital services, appointment scheduling, and general inquiries. 2. Appointment Scheduling: o Efficiently schedule, reschedule, or cancel patient appointments based on availability and medical priorities. o Send appointment reminders and follow-up calls as necessary. 3. Healthcare Information Dissemination: o Share basic healthcare information, such as hospital visiting hours, parking details, and pre-appointment instructions. o Direct callers to appropriate departments or medical personnel. 4. Emergency Response Coordination: o Handle emergency calls calmly and follow established protocols for rapid response. o Coordinate with emergency services and internal hospital teams to ensure timely assistance. 5. Medical Records Assistance: o Provide information on how to access and obtain medical records. o Assist in the coordination of record transfers between departments or external entities. 6. Insurance Verification: o Verify patient insurance information to ensure accurate billing and coverage. o Explain insurance-related queries to patients and assist with the resolution of issues. 7. Billing and Financial Inquiries: o Address patient inquiries related to billing statements, payment options, and financial assistance programs. o Coordinate with the billing department for issue resolution. 8. Healthcare Service Promotion: o Inform callers about new healthcare services, specialties, or community health programs offered by the hospital. o Encourage participation in health and wellness initiatives. 9. Compliance with Patient Privacy Regulations: o Adhere strictly to patient privacy regulations, such as HIPAA, and ensure the confidentiality of patient information. o Educate callers on the importance of privacy and data protection. 10. Follow-Up Calls: o Conduct follow-up calls to patients after appointments or hospital stays to gather feedback and address any concerns. o Document patient feedback for quality improvement purposes. 11. Medical Advice Triage: o Follow established protocols for directing medical inquiries to appropriate healthcare professionals. o Provide general information while avoiding offering medical advice. 12. Multilingual Support: o Provide language support for non-English speaking patients or family members. o Utilize translation services when necessary to ensure clear communication. 13. Medical Transportation Coordination: o Assist in coordinating transportation services for patients, especially those with special needs or mobility challenges. o Communicatewith transportation providers to ensure timely arrivals. 14. Escalation of Critical Issues: o Identify and escalate critical patient issues or emergencies to the appropriate medical staff or hospital administration promptly. 15. Collaboration with Hospital Departments: o Collaborate with various hospital departments, including nursing, billing, and emergency services, to address patient needs effectively. 16. Continuous Training: o Participate in ongoing training programs to stay updated on medical terminology, hospital services, and industry regulations. o Attend regular team meetings to discuss improvements and share knowledge. 17. Documentation and Reporting: o Maintain accurate and detailed records of patient interactions and inquiries. o Generate reports on call center performance and patient satisfaction. Experience - 2 to 5 Years Qualification - Any graduate Interested candidates can forward their resume at [email protected] or whatsapp at 7743005537 Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Education: Bachelor's (Preferred) Experience: total work: 2 years (Preferred) Language: English (Preferred) Work Location: In person

Job Description:- 1. Patient Interaction: o Handle incoming calls from patients, their families, and healthcare professionals in a compassionate and empathetic manner. o Provide information about hospital services, appointment scheduling, and general inquiries. 2. Appointment Scheduling: o Efficiently schedule, reschedule, or cancel patient appointments based on availability and medical priorities. o Send appointment reminders and follow-up calls as necessary. 3. Healthcare Information Dissemination: o Share basic healthcare information, such as hospital visiting hours, parking details, and pre-appointment instructions. o Direct callers to appropriate departments or medical personnel. 4. Emergency Response Coordination: o Handle emergency calls calmly and follow established protocols for rapid response. o Coordinate with emergency services and internal hospital teams to ensure timely assistance. 5. Medical Records Assistance: o Provide information on how to access and obtain medical records. o Assist in the coordination of record transfers between departments or external entities. 6. Insurance Verification: o Verify patient insurance information to ensure accurate billing and coverage. o Explain insurance-related queries to patients and assist with the resolution of issues. 7. Billing and Financial Inquiries: o Address patient inquiries related to billing statements, payment options, and financial assistance programs. o Coordinate with the billing department for issue resolution. 8. Healthcare Service Promotion: o Inform callers about new healthcare services, specialties, or community health programs offered by the hospital. o Encourage participation in health and wellness initiatives. 9. Compliance with Patient Privacy Regulations: o Adhere strictly to patient privacy regulations, such as HIPAA, and ensure the confidentiality of patient information. o Educate callers on the importance of privacy and data protection. 10. Follow-Up Calls: o Conduct follow-up calls to patients after appointments or hospital stays to gather feedback and address any concerns. o Document patient feedback for quality improvement purposes. 11. Medical Advice Triage: o Follow established protocols for directing medical inquiries to appropriate healthcare professionals. o Provide general information while avoiding offering medical advice. 12. Multilingual Support: o Provide language support for non-English speaking patients or family members. o Utilize translation services when necessary to ensure clear communication. 13. Medical Transportation Coordination: o Assist in coordinating transportation services for patients, especially those with special needs or mobility challenges. o Communicatewith transportation providers to ensure timely arrivals. 14. Escalation of Critical Issues: o Identify and escalate critical patient issues or emergencies to the appropriate medical staff or hospital administration promptly. 15. Collaboration with Hospital Departments: o Collaborate with various hospital departments, including nursing, billing, and emergency services, to address patient needs effectively. 16. Continuous Training: o Participate in ongoing training programs to stay updated on medical terminology, hospital services, and industry regulations. o Attend regular team meetings to discuss improvements and share knowledge. 17. Documentation and Reporting: o Maintain accurate and detailed records of patient interactions and inquiries. o Generate reports on call center performance and patient satisfaction. Experience - 2 to 5 Years Qualification - Any graduate Interested candidates can forward their resume at amandeep.kaur@ivyhospital.com or whatsapp at 7743005537 Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Education: Bachelor's (Preferred) Experience: total work: 2 years (Preferred) Language: English (Preferred) Work Location: In person