ITSM Operations Support ITSM Operations Support

The Release Manager is responsible for planning, scheduling, coordinating, and managing software releases across the enterprise for multiple applications and teams. They work closely with development, QA, operations, and project teams to ensure successful deployments and minimal risk to production environments. Key Plan and manage the release calendar across multiple products and platforms. Coordinate release content and effort based on the service request backlog, pending service requests, third-party applications, or operating system updates. Conduct Release Readiness reviews and Milestone Reviews. Manage risks and resolve issues that affect release scope, schedule, and quality. Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes. Maintain a release repository and manage key information such as build and release procedures, dependencies, and notification lists. Work with DevOps and infrastructure teams to improve deployment processes and automation. Ensure compliance with change management policies and audit requirements. Participate in CAB (Change Advisory Board) meetings and provide release-related inputs. The Release Manager is responsible for planning, scheduling, coordinating, and managing software releases across the enterprise for multiple applications and teams. They work closely with development, QA, operations, and project teams to ensure successful deployments and minimal risk to production environments. Key Plan and manage the release calendar across multiple products and platforms. Coordinate release content and effort based on the service request backlog, pending service requests, third-party applications, or operating system updates. Conduct Release Readiness reviews and Milestone Reviews. Manage risks and resolve issues that affect release scope, schedule, and quality. Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes. Maintain a release repository and manage key information such as build and release procedures, dependencies, and notification lists. Work with DevOps and infrastructure teams to improve deployment processes and automation. Ensure compliance with change management policies and audit requirements. Participate in CAB (Change Advisory Board) meetings and provide release-related inputs.