IT Systems Administrator - Level 3 support engineer

Job Description

The IT Systems Administrator (Level 3 Support Engineer) is responsible for advanced system support, deployment, and administration of enterprise IT environments, primarily focused on Microsoft Windows systems This role requires expert-level proficiency with ConnectWise Manage and ConnectWise Automate, Azure AD, MicrosoftOffice 365, and backup systems such as Druva and Acronis The candidate must also have practical experience withNutanix as the primary virtualization platform This individual acts as a senior escalation point for complex IT incidents and collaborates with IT Leadership to develop and implement scalable infrastructure solutions They also ensure operational integrity, maintain cybersecurity compliance, and support the implementation of automation and remote monitoring strategies toenhance system performance and end-user experience The role includes proactive system maintenance, patching in accordance with NIST compliance standards, documentation, and mentoring of junior IT staff The IT Systems Administrator must demonstrate strong technicalleadership, analytical thinking, and a high level of independence in problem resolution and project execution ESSENTIAL DUTIES & RESPONSIBILITIES Provide expert-level administration, configuration, and deployment of ConnectWise Manage and ConnectWise Automate Serve as the Tier 3 escalation point for complex systems and application issues Maintain and support Windows Server environments, including Active Directory, Group Policy, DNS, andDHCP Administer and support Azure AD and Microsoft Office 365, including Exchange Online, Teams, and Intune Manage virtualization workloads through Nutanix, including VM deployment and infrastructuremonitoring Oversee Druva and Acronis backup solutions, including routine testing and recovery operations Implement patch management policies in accordance with NIST standards via ConnectWise Automate Monitor system performance and address risks using centralized monitoring tools Document SOPs, network diagrams, asset inventories, and knowledge base articles Mentor Tier 1 and Tier 2 technicians and support professional development Support desktop/laptop imaging, software deployment, and mobile device management Participate in on-call rotation and support after-hours incidents and maintenance Setup and Configuration of new user accounts and security 3-5 Years of IT Systems Administration experience Deep expertise in ConnectWise Automate scripting and automation. IT skills as it relates to computer systems, databases, networks, hardware, software, security and backups Excellent problem-solving skills with a sense of urgency to resolution Excellent time management skills and prioritization of projects and tasks Ability to balance workload between projects, maintenance, support and on-going daily issues Collaboration, partnership and networking with IT vendors, contractors and counter parts Ability to work in a team environment, but also accountability for individual results and meeting deadlines Ability to work in a regulated environment and follow cGMP standards Knowledge of ITIL best practices Providing customer service, end-user support and hyper executive management support as needed Cloud Computing Techniques, Technical to Business Communications, Digital Security, System Integrations, Database performance and maintenance, System Performance & Monitoring, Best Security Practices Working knowledge of, but not limited to: 1. Core System Operations: Operating Systems Knowledge: Proficiency in multiple OS such as Windows Server, Linuxdistributions, and macOS Proficient in Windows Server administration and hardening Strong working knowledge of Microsoft 365 services Advanced understanding of backup and disaster recovery solutions Experience using Nutanix Prism for HCI management PowerShell scripting for automation and diagnostics Networking fundamentals including VPN, DNS, and firewalls ITIL service management principles and MSP experience Excellent communication skills across technical and non-technical teams Strong documentation, prioritization, and organizational skills Hardware: Understanding of server hardware, workstations, and peripherals Virtualization: Familiarity with platforms like VMware, Hyper-V, and KVM Backup and Recovery: Knowledge of backup solutions and disaster recovery planning Backup Exec, Veeam and Acronis Directory Services: Knowledge of directory services like Active Directory or LDAP 2. Networking & Cloud: Networking: Understanding of network protocols, configurations, VPNs, sw. Cloud Platforms: Experience with AWS, Azure, or Google Cloud Platform. Business Administration: Microsoft Office 365 and all systems within.3. Cyber Security: Familiarity with security protocols, firewalls, intrusion prevention and intrusion detection systems. Systems similar to Fortinet, Cisco, Palo Alto and/or CheckPoint. Perimeter Appliances and end point security software Centrally managed consoles to manage security policies4. Data Management & Storage: Storage: Knowledge of SAN, NAS, and storage protocols. Database Administration: Basic understanding of database systems such as SQL Server, MySQL, or PostgreSQL. Familiarity with Hard Disk Drives (HDDs) and Solid State Drives (SSDs). Experience with Direct-Attached Storage (DAS), Network Attached Storage (NAS), and Storage Area Network (SAN) devices. Understanding of storage controllers, RAID configurations, and storage tiers.5. Monitoring & Automation: Scripting and Automation: Scripting in languages like Bash, PowerShell, or Python. Monitoring Tools: Experience with tools like Lansweeper, Connectwise, or SolarWinds.6. Business/Laboratory Systems Lab Systems/Applications: Similar to ChemStation, Empower and LIMS Business/Collaboration System: Supported/Deployed systems similar to Smartsheets, Salesforce and SharePoint. ERP Systems: Experience managing NetSuite, JD Edward, Microsoft Dynamics and/or Oracle 5+ years of progressive IT systems administration experience in a Microsoft Windows environment.3+ years of expert-level experience with ConnectWise Manage and ConnectWise Automate. Experience managing Azure Active Directory (Azure AD) and Microsoft Office 365. Experience with Druva and Acronis backup systems. 2+ years of experience with Nutanix virtualization platforms. Bachelors degree in IT or related field, or equivalent experience. Relevant certifications preferred (Microsoft, ConnectWise, Nutanix, CompTIA, ITIL). Proven ability to manage complex technical projects and drive process improvements Location-Work from Home,Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad