IT Support Specialist Level II/III (Graveyard Shift)

3 - 5 years

6 - 9 Lacs

Posted:2 hours ago| Platform: Naukri logo

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Work Mode

Remote

Job Type

Full Time

Job Description

This operation is based in the US, so you will be required to work from 11:30pm to 7:30am IST. Strong verbal and written English skills are a necessity.

Overview:

We are seeking an experienced IT Support Specialist Level II/III to join our remote team. This role is ideal for candidates based in India who are looking to work with a dynamic US-based company. As a Level 2/Level 3 IT Support Specialist, you will be responsible for resolving complex technical issues, providing advanced support for desktop, server, and network systems, and ensuring the seamless operation of our IT infrastructure from a remote setting.

Key Responsibilities:

  • Technical Support:

    • Diagnose and resolve complex hardware and software issues for end-users, both at the desktop and server levels.
    • Provide advanced technical support for applications, operating systems, and network configurations.
    • Escalate unresolved issues to appropriate internal teams or third-party vendors when necessary.
  • System Administration:

    • Manage, configure, and maintain servers (including Windows and Linux environments).
    • Monitor system performance, implement security measures, and perform regular updates and patches.
    • Manage user accounts, permissions, and access rights in line with company policies.
  • Network Support:

    • Assist in troubleshooting network issues including connectivity, VPN, and remote desktop connections.
    • Participate in network design and implementation projects to enhance system reliability and performance.
  • Incident Management:

    • Act as the escalation point for Level 1 support, providing guidance and resolution to complex problems.
    • Document all troubleshooting steps, solutions, and procedures for future reference.
    • Participate in on-call rotations for after-hours support as required.
  • Project Management:

    • Lead or contribute to IT projects, from planning through to implementation and post-implementation review.
    • Collaborate with other IT staff and departments to meet business objectives.
  • Training and Documentation:

    • Mentor junior staff and provide training on new systems or technologies.
    • Update and maintain technical documentation and knowledge bases.

Qualifications:

  • Education:

    • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Experience:

    • Minimum of 3-5 years in an IT support role with at least 2 years in a Level 2 or Level 3 capacity.
    • Proven experience with remote desktop support tools, server management, and network troubleshooting.
    • Familiarity with cloud services like Azure or AWS is a plus.
  • Technical Skills:

    • Strong knowledge of Windows and Azure server environments.
    • Proficient in Active Directory, DNS, DHCP, and network protocols.
    • Experience with virtualization technologies (VMware, Hyper-V).
    • Basic scripting skills (PowerShell, Bash) for automation.
    • Understanding of cybersecurity principles and practices.
  • Soft Skills:

    • Excellent problem-solving abilities and analytical thinking.
    • Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
    • Ability to work independently in a remote environment while maintaining high productivity.
  • Certifications:

    • Certifications like MCSE, RHCE, CCNA, or CompTIA Network+ are highly desirable.

Other Requirements:

  • Must have a reliable internet connection and a dedicated workspace.
  • Willingness to work according to US time zones for meetings and support.

How to Apply:

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