IT Support Officer

Job description

IT Support Executive

Role Definition

IT Support Executive is one who is responsible for giving support, solve queries, service & training to existing customers . As well as Generating revenues from New & existing customer for MOZAR Software / Green Heaven Software Pvt Ltd by sourcing contacts and converting them into contracts. Also Maintaining healthy relationship with our existing & new customers. Support Executive should Good communications in Marathi & Hindi.

Job Description

# Receive customers call and solve Queries.

# Solve The User Issues Over Mail / Telephone / Online.

# Provide support & training remotely / telephonen / Online.

# Client Satisfaction Oriented.

# Excellent verbal and written communications skills in Marathi & Hindi is must.

# Troubleshoot Customer Application Software Issues And Follow Ups Till Completion.

# Understand The Issue Reported By The Customer. Delivering Support To Existing Users And Investigating And Resolving Application Errors, Data Discrepancies And Queries.

# Should master in Excel, Word & Power Point Presentation.

# Generate leads that develop into new customers.

# Answering customers' questions on the Services / Products.

# Manage inbound/ outbound customer calls in a timely manner.

# Demonstrating and presenting products / services.

# Self-Motivated, With Strong Ability To Work Both Independently And With The Team.

# Analytical And Problem-Solving Skills & Willing to work extra hours.

# Maintain Log sheet in given format of all cases handled on day basis.

# Should have experience in End User Support & Strong knowledge in troubleshooting.

# Keep Technical Skills And Product Knowledge Up To Date Through Self-Efforts And Internal Training.

Support Measurement Metrics

# No. of New Problem / Query Solving calls, No. of Follow up Problem / Query Solving calls, No. of Pending calls (not solving) per day, per week & per month.

# No. of Taking customer reference, No. of Learning new things & No. of Taking feedback per day, per week & per month - Revenue generated per day, per week & per month.

Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Shift:

• Day shift

Work Location: In person