Posted:1 month ago| Platform: SimplyHired logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Handle inbound and outbound international voice calls with professionalism and empathy. Requirements: Excellent spoken English and communication skills. Familiarity with CRM platforms is highly preferred. Strong interpersonal and problem-solving skills. Ability to multitask and work in a fast-paced environment. Willingness to work night shifts or rotational shifts based on business needs. Minimum qualification: High School Diploma / Graduate. Preferred Qualifications: Prior experience in international voice support with CRM usage. Neutral or international accent. Good typing speed and basic technical troubleshooting skills. Resolve customer queries or complaints effectively and within defined timelines. Accurately log all customer interactions into the CRM system (Salesforce, Zoho, HubSpot, etc.). Update customer records, service requests, and case histories in the CRM tool. Escalate unresolved issues to appropriate internal teams and follow up to ensure resolution. Maintain knowledge of company products, services, policies, and procedures. Meet and exceed performance benchmarks including call quality, resolution rate, and customer satisfaction. Maintain confidentiality and adhere to data protection regulations. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Rotational shift Work Location: In person Speak with the employer +91 9514333663

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

Malad West Dely, Mumbai, Maharashtra

Malad West Dely, Mumbai, Maharashtra

Marathahalli, Bengaluru, Karnataka