International voice process

Key Responsibilities: Handle inbound and outbound international voice calls with professionalism and empathy. Requirements: Excellent spoken English and communication skills. Familiarity with CRM platforms is highly preferred. Strong interpersonal and problem-solving skills. Ability to multitask and work in a fast-paced environment. Willingness to work night shifts or rotational shifts based on business needs. Minimum qualification: High School Diploma / Graduate. Preferred Qualifications: Prior experience in international voice support with CRM usage. Neutral or international accent. Good typing speed and basic technical troubleshooting skills. Resolve customer queries or complaints effectively and within defined timelines. Accurately log all customer interactions into the CRM system (Salesforce, Zoho, HubSpot, etc.). Update customer records, service requests, and case histories in the CRM tool. Escalate unresolved issues to appropriate internal teams and follow up to ensure resolution. Maintain knowledge of company products, services, policies, and procedures. Meet and exceed performance benchmarks including call quality, resolution rate, and customer satisfaction. Maintain confidentiality and adhere to data protection regulations. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Rotational shift Work Location: In person Speak with the employer +91 9514333663