Company Description International Travel House Limited (ITH) is a leading travel management company in India, established in 1981 and the first publicly listed Indian travel company. ITH offers business travel services, car rentals, hotel bookings, meetings & events, and leisure travel. It is an associate company of ITC Hotels Limited and is ISO 9001:2015 certified with a national presence across 17 cities in India. Role Description This is a full-time on-site role for a Travel Desk Executive at ITC Narmada Ahmedabad, located in Ahmedabad. The Travel Desk Executive will be responsible for handling travel arrangements, providing travel consulting services, communicating with clients, delivering exceptional customer service, and managing travel logistics. Qualifications Travel Arrangements and Travel Consulting skills Effective Communication and Customer Service skills Experience in Travel Management Excellent organizational and problem-solving skills Knowledge of travel industry trends and technology Previous experience in a similar role is preferred Bachelor's degree in Hospitality Management, Tourism, or related field

Role Description We are looking for experienced travel professionals who will act as a liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively catering to the travel requirements of the clients (individuals or businesses) with a view to improve their travel experience. The focus is to enhance satisfaction and acquire an expanding and dedicated clientele through extending un-paralleled customer service. Key Responsibilities: Manage bookings which include domestic, international flights & Rail. Provide information on products/services- Visa, forex, Health Regulations/ Insurance Handle refund and cancellation of Domestic/International air tickets. Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize. Follow communication “scripts” when handling different topics Co-ordinate with client/implant/servicing team. Assistance in follow up with invoicing and recoveries Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers. Build sustainable relationships and engage customers by taking going extra mile Competencies: Effective communication skills along with active listening Excellent knowledge of computer reservations systems, GDS systems and e-travelling Ability to interact, communicate and negotiate effectively Ability to multi-task, set priorities and manage time effectively Sound knowledge of domestic and international travel trends Passionate interest in geography, strong domestic and international travel knowledge. Ability to assimilate information and to pay close attention to accuracy and detail. Educational Qualification: Graduate with Diploma in Travel & Tourism Preferred Experience: Total 4-6 years of relevant experience with a Travel Management Company.

Role Description As Credit Controller , you will be responsible for credit control function and providing support in controlling function. Monitor Accounts Receivables to ensure prompt payment from customers Controlling the credit limit of the individual customer and branch to risky and/or potentially risky customers based on the past payment trend and updated credit information including the financials. To ensure Credit Authorization forms and agreements with clients are obtained. All necessary details and documentations as per the credit policy are to be complied with. To administer the rates for all clients including the discounts to be given to the customer complying with the laid down discounting policy. To ensure that the credit policy is adhered properly and any deviations are reported to the UFC. To process new account applications and establish appropriate credit limits. To establish and follow strong follow-up process for collection with customers. Generation of outstanding statements and bills submission with statements every fortnight. Obtaining acknowledgment for the same and filed appropriately. Also to check the accuracy of the invoice. To check and ensure that the ageing statement and SGL balances as per trial are tallied. In case of differences, the same to be reported for necessary correction. Prepare ageing report with comments on all overdue outstanding. To carry out fortnightly/monthly reconciliation with clients, confirmation of balances, reminder letters, weekly collection meetings & minutes, reporting of disputes and problems, etc. To prepare a weekly debtors report and collection plan and submitted to the UFC and the Unit Manager at the weekly review meeting Increase cash flow and ensure that account receivables are under control. Communicate customer feedback to Manager & operations for appropriate service recovery & necessary improvement for Zero defect services Competencies: Good Commercial knowledge and business understanding. Good understanding of accounting and financial analysis. Good Communication skills Educational Qualification: M. Com Experience: Should have relevant experience (4-8 years) of Credit Control function in a reputed Travel Management company. Should be methodical in working and follow up. Must be able to build a good co-ordination with customers.