Leading BPO in Kolkata Hiring for Process Training Manager International Voice Process Must be working as Training Manager on papers for at least 1 year in BPO or tenured Deputy Manager Training in International BPO(Customer service) Experience in International Voice Process is Mandatory CTC UPTO 16LPA based on Last CTC & Experience Candidates willing to relocate can also apply Shifts 24*7 Interested candidates can mail cv at simmi@hiresquad.in or call at 8467054123 Roles & Responsibilities  Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers  Draw an overall or individualized training and development plan that addresses needs and expectations  Conduct effective induction and orientation sessions  Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them  Develop/ enhance the current training methodologies/ framework  Resolve any process related opportunities and tailor training programs as necessary  Maintain a keen understanding of training trends, developments and best practices  Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)  Schedule training sessions, organizes information cascade and other interventions for team  Review existing training materials and manuals to determine appropriateness and relevance and update accordingly  Work with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments Show more Show less

MNC in Gurugram Hiring For Process Trainer International Voice Process BANKING EXPERIENCE IS MANDATORY Require Excellent communication skills. CTC UPTO 10LPA Based on Experience and Last CTC *******Only Immediate joiners are required****** Process Trainer Eligibility : Must have 1+ experience as an Process Trainer in International BPO in Banking Process Experience in giving Training to New Hire Design training curriculum using inputs from Operations &Quality Knowledge management for the process Maintain MIS related to all training batches Keep up to date with the product / process knowledge Accountability for 0 – 30 days batch performance Attend TTT conducted by clients Conduct PKT and process refreshers on the floor Design & Develop training content Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population Participate in calibration of Trainers, QAs and Voice Coaches within the team Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less

MNC in Mumbai, Pune, Kolkata & Bangalore Hiring For Process Trainer International Voice Process INTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORY Require Excellent communication skills. CTC UPTO 7.5LPA Based on Experience and Last CTC *******Only Immediate joiners are required****** Process Trainer Eligibility : Must have 1+ experience as an Process Trainer in International BPO in International Voice Process Experience in giving Training to New Hire Design training curriculum using inputs from Operations &Quality Knowledge management for the process Maintain MIS related to all training batches Keep up to date with the product / process knowledge Accountability for 0 – 30 days batch performance Attend TTT conducted by clients Conduct PKT and process refreshers on the floor Design & Develop training content Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population Participate in calibration of Trainers, QAs and Voice Coaches within the team Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

MNC in Mumbai, Pune, Kolkata Hiring For Process Trainer International Voice Process INTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORY Require Excellent communication skills. CTC UPTO 7LPA Based on Experience and Last CTC *******Only Immediate joiners are required****** Process Trainer Eligibility : Must have 1+ experience as an Process Trainer in International BPO in International Voice Process Experience in giving Training to New Hire Design training curriculum using inputs from Operations &Quality Knowledge management for the process Maintain MIS related to all training batches Keep up to date with the product / process knowledge Accountability for 0 – 30 days batch performance Attend TTT conducted by clients Conduct PKT and process refreshers on the floor Design & Develop training content Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population Participate in calibration of Trainers, QAs and Voice Coaches within the team Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

MNC in Mumbai, Pune, Kolkata Hiring For Process Trainer International Voice Process INTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORY Require Excellent communication skills. CTC UPTO 7LPA Based on Experience and Last CTC *******Only Immediate joiners are required****** Process Trainer Eligibility : Must have 1+ experience as an Process Trainer in International BPO in International Voice Process Experience in giving Training to New Hire Design training curriculum using inputs from Operations &Quality Knowledge management for the process Maintain MIS related to all training batches Keep up to date with the product / process knowledge Accountability for 0 – 30 days batch performance Attend TTT conducted by clients Conduct PKT and process refreshers on the floor Design & Develop training content Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population Participate in calibration of Trainers, QAs and Voice Coaches within the team Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

MNC in Bangalore Hiring For Process Trainer International Voice Process INTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORY Require Excellent communication skills. CTC UPTO 7LPA Based on Experience and Last CTC *******Only Immediate joiners are required****** Process Trainer Eligibility : Must have 1+ experience as an Process Trainer in International BPO in International Voice Process Experience in giving Training to New Hire Design training curriculum using inputs from Operations &Quality Knowledge management for the process Maintain MIS related to all training batches Keep up to date with the product / process knowledge Accountability for 0 – 30 days batch performance Attend TTT conducted by clients Conduct PKT and process refreshers on the floor Design & Develop training content Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population Participate in calibration of Trainers, QAs and Voice Coaches within the team Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

MNC in GURGAON Hiring For SR Process Trainer//AM Training International Voice Process Banking Voice Process INTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORY Require Excellent communication skills. CTC UPTO 11LPA Based on Experience and Last CTC Process Trainer Eligibility : Must have 2+ experience as an Process Trainer in International BPO in International Voice Process Experience in giving Training to New Hire Design training curriculum using inputs from Operations &Quality Knowledge management for the process Maintain MIS related to all training batches Keep up to date with the product / process knowledge Accountability for 0 – 30 days batch performance Attend TTT conducted by clients Conduct PKT and process refreshers on the floor Design & Develop training content Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population Participate in calibration of Trainers, QAs and Voice Coaches within the team Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

MNC in Mumbai, Pune, Kolkata Hiring For Process Trainer International Voice Process INTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORY Require Excellent communication skills. CTC UPTO 7LPA Based on Experience and Last CTC *******Only Immediate joiners are required****** Process Trainer Eligibility : Must have 1+ experience as an Process Trainer in International BPO in International Voice Process Experience in giving Training to New Hire Design training curriculum using inputs from Operations &Quality Knowledge management for the process Maintain MIS related to all training batches Keep up to date with the product / process knowledge Accountability for 0 – 30 days batch performance Attend TTT conducted by clients Conduct PKT and process refreshers on the floor Design & Develop training content Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population Participate in calibration of Trainers, QAs and Voice Coaches within the team Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

MNC in PUNE Hiring For Process Trainer Service Desk Process Require Excellent communication skills. CTC UPTO 7LPA Based on Experience and Last CTC *******Only Immediate joiners are required****** Process Trainer Eligibility : Must have 1+ experience as an Process Trainer in International BPO in Technical Support Voice Process Experience in giving Training to New Hire Key skills & knowledge: Comprehensive knowledge of all PCs / Printers Excellent troubleshooting and problem-solving skills. Solid understanding of computer hardware, software, and networking concepts. Ability to effectively communicate technical information to non-technical users. Proficiency in using ServiceNow or similar IT service management tools. Strong understanding of Active Directory, including user and group management Should have analytical skills with basics in Excel to analyse and identify areas of technical and skill competency improvement. High Levels of demonstrated Interpersonal & communication skills and stakeholder management skills ITIL certification shall be an added advantage. Role and Key Responsibilities: Responsible for providing day-to-day functional direction to agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training material through classroom learning, hands on demonstrations and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards. Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed) and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive classroom training and written job aids Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

MNC in Mumbai Hiring For Process Trainer International Voice Process INTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORY Require Excellent communication skills. CTC UPTO 7LPA Based on Experience and Last CTC *******Only Immediate joiners are required****** Process Trainer Eligibility : Must have 1+ experience as an Process Trainer in International BPO in International Voice Process Experience in giving Training to New Hire Design training curriculum using inputs from Operations &Quality Knowledge management for the process Maintain MIS related to all training batches Keep up to date with the product / process knowledge Accountability for 0 – 30 days batch performance Attend TTT conducted by clients Conduct PKT and process refreshers on the floor Design & Develop training content Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population Participate in calibration of Trainers, QAs and Voice Coaches within the team Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

MNC in PUNE Hiring For Process Trainer Service Desk Process Require Excellent communication skills. CTC UPTO 7LPA Based on Experience and Last CTC *******Only Immediate joiners are required****** Process Trainer Eligibility : Must have 1+ experience as an Process Trainer in International BPO in Technical Support Voice Process Experience in giving Training to New Hire Key skills & knowledge: Comprehensive knowledge of all PCs / Printers Excellent troubleshooting and problem-solving skills. Solid understanding of computer hardware, software, and networking concepts. Ability to effectively communicate technical information to non-technical users. Proficiency in using ServiceNow or similar IT service management tools. Strong understanding of Active Directory, including user and group management Should have analytical skills with basics in Excel to analyse and identify areas of technical and skill competency improvement. High Levels of demonstrated Interpersonal & communication skills and stakeholder management skills ITIL certification shall be an added advantage. Role and Key Responsibilities: Responsible for providing day-to-day functional direction to agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training material through classroom learning, hands on demonstrations and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards. Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed) and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive classroom training and written job aids Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

As a Process Trainer at an MNC in Pune, you will be responsible for providing day-to-day functional direction to agents within the program training classroom environment. This includes monitoring student progress throughout the training, providing coaching, developmental feedback, and readiness recommendations. You will utilize effective presentation and facilitation skills, incorporating creative training techniques and adult/accelerated learning techniques using various training delivery modalities in a classroom setting. Your role will involve preparing and delivering training material through classroom learning, hands-on demonstrations, and supporting activities. You will be held accountable for achieving individual training performance metrics and supporting the transition of agents from training to the production environment in collaboration with Operations to ensure competency levels meet business standards. To excel in this role, you must have at least 1+ years of experience as a Process Trainer in an International BPO, specifically in Technical Support Voice Process. Your key skills and knowledge should include a comprehensive understanding of PCs and printers, excellent troubleshooting and problem-solving abilities, solid knowledge of computer hardware, software, and networking concepts, and the ability to effectively communicate technical information to non-technical users. Proficiency in using ServiceNow or similar IT service management tools, a strong understanding of Active Directory (including user and group management), and analytical skills with basics in Excel to analyze and identify areas of technical and skill competency improvement are essential. Additionally, possessing high levels of demonstrated interpersonal, communication, and stakeholder management skills will be beneficial in this role. ITIL certification would be considered an added advantage. You may also be required to support the Instructional Design team in designing and developing training materials for various instructional delivery methods, such as computer-based training, interactive classroom training, and written job aids. Evaluating the effectiveness of training programs using feedback methods like focus groups, interviews, and surveys will also be part of your responsibilities to enhance training resources and programs based on evaluation results. If you are an immediate joiner with excellent communication skills and meet the eligibility criteria mentioned above, we encourage you to apply by sending your CV to simmi@hiresquad.in or contacting us at 8467054123.,