Integration Onboarding Specialist

Job Description

Integration Onboarding Specialist About Sencha Global SenecaGlobal offers end-to-end software services and solutions to organizations seeking a trusted and strategic global outsourcing partner. We help our clients realize significant cost savings through a broad range of technology solution areas including product development and maintenance, application development and maintenance, software testing, IT infrastructure support, Cloud Computing-AWS, DevOps, iSeries - AS/400 solutions, Mobile Enterprise in Android and iOS. Our services provide improved productivity, decreased cost, and increased value over time. The services and solutions we deliver through our unique global delivery model provide our clients with the competitive edge they need to succeed. This accomplished team of business leaders possesses over 100 years of collective experience in global Information Technology Enterprise Solutions. This same team of leaders successfully built a $480 million IT services firm that catered to middle-market companies and independent software vendors worldwide. Position Overview The Integration Onboarding Specialist plays a pivotal role in ensuring a smooth and successful integration of new Punchout customers into our eProcurement platform. This includes working closely with both internal and external teams, overseeing technical setups, and managing the customer experience throughout the onboarding process. You'll be instrumental in translating technical requirements into seamless client solutions and building strong relationships. Responsibilities Include: Managing Punchout Projects: Guide customers through the setup, development, and testing phases of cXML Punchout projects , ensuring successful eProcurement solution onboarding. Collaboration Across Teams: Work closely with internal IT teams, customer teams, and external IT teams to deliver a seamless and cohesive onboarding experience for Punchout users. Onboarding Documentation: Create and distribute comprehensive onboarding materials, including manuals, email templates, and other templated communications specific to Punchout projects, ensuring clear and consistent messaging. eProcurement Profile Management: Set up and maintain accurate eProcurement profiles for both Punchout and eCommerce users, aligning with specific customer needs. Monitoring and Support: Monitor new Punchout customer accounts during the onboarding and hyper-care periods , actively troubleshooting production issues and gathering customer feedback to identify opportunities for process improvement. Process Improvement: Stay informed about best practices and emerging trends in eProcurement and Punchout onboarding. You'll assess past projects for potential enhancements and provide valuable feedback to internal IT teams to boost overall performance and efficiency. Testing and Troubleshooting: Assist with the necessary setup for implementing Punchout projects, facilitate thorough testing, and resolve any issues that may arise during the testing phase to ensure proper system functionality. The Ideal Candidate Will Have: We are looking for a highly organized, time-efficient, and communicative individual who excels in customer service and thrives in a collaborative environment. Proficient skills in the following areas are key to success in this role: Technical Background: Familiarity with eProcurement technologies, specifically experience with SAP Ariba and/or Coupa is highly preferred. Communication: Exceptional verbal and written communication skills for interacting with diverse stakeholders. Interpersonal Skills: Ability to build rapport and foster strong working relationships with internal and external teams. Organizational Skills: Demonstrated ability to manage multiple projects, prioritize tasks, and keep track of intricate details. Time Management: Excellent capability to meet deadlines and efficiently manage your workload. Customer Service: A strong customer-centric approach, dedicated to providing a positive and effective onboarding experience.