About Instio Experiences Instio Experiences is a hospitality technology company helping hotels and resorts deliver exceptional guest experiences through smart, digital solutions. Our products range from guest-facing apps to backend operations tools. We’re looking for a proactive fresher who can ensure the quality of our software and assist customers with real-time product support. Job Summary We are seeking a fresher for a dual role combining manual quality testing with customer support . This role is ideal for someone who enjoys problem-solving, ensuring software quality, and helping customers resolve issues effectively. You will test our apps to ensure reliability and also act as the first point of contact for users facing technical difficulties. Key Responsibilities Quality Analyst Responsibilities: Understand the features and workflows of Instio's web and mobile applications. Create and execute manual test cases. Identify bugs and usability issues and document them clearly. Coordinate with the development team to validate fixes and improvements. Assist in regression testing and release validations. Customer Support Responsibilities: Provide online chat, email, or call-based support to customers using Instio products. Understand customer issues and provide timely resolutions or workarounds. Reproduce user-reported bugs and document them for the QA/development team. Maintain logs of support requests and track issue status. Escalate critical issues to the right internal teams with proper context. Who You Are A recent graduate or someone with up to 1 year of experience. Strong verbal and written communication skills in English (knowledge of Hindi or any regional language is a plus). A good listener and patient problem-solver with a customer-first mindset. Comfortable using web/mobile apps and quick to learn new tools. Eager to learn manual testing and grow in both QA and customer success areas. Nice to Have (But Not Mandatory) Basic understanding of software testing concepts and tools. Interest in hospitality technology or SaaS products. What We Offer A collaborative and learning-focused work culture. Exposure to real-world SaaS product lifecycle and client interaction. Growth opportunities in Quality Assurance, Customer Success, or Product roles. Job Types: Full-time, Fresher, Internship Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Paid time off Schedule: Day shift Work Location: In person Speak with the employer +91 9746066242 Expected Start Date: 02/06/2025

About HotelOpsAI HotelOpsAI is an AI-powered platform built to optimize and automate hotel operations. From housekeeping to front desk, our smart tools streamline processes, improve staff efficiency, and enhance guest experiences. We’re on a mission to bring intelligent, data-driven decision-making to the hospitality industry. Role We are seeking a highly motivated Customer Success Executive fluent in Hindi, English, and Malayalam to join our customer experience team. You’ll be the go-to contact for our hotel clients, ensuring smooth onboarding, ongoing success, and strong adoption of the HotelOpsAI platform. Your ability to communicate effectively across languages and understand regional hospitality dynamics will be key to your success in this role. Key Responsibilities Client Onboarding: Guide new hotel partners through platform setup and orientation, ensuring a smooth handoff from sales. Relationship Building: Develop strong relationships with hotel GMs, operations heads, and staff across different regions. Training & Enablement: Deliver engaging product walkthroughs and training sessions in Hindi, English, and Malayalam as needed. Customer Support: Provide timely support and issue resolution via calls, chats, and email. Usage Monitoring: Track account health, usage metrics, and proactively reach out to improve adoption. Feedback & Advocacy: Act as a bridge between customers and the product team, sharing actionable insights to improve features. Renewals & Upsells: Support account renewals and identify areas for additional value through upsell/cross-sell opportunities. Requirements Bachelor's degree in Hospitality, Business Administration, or a related field. 1–3 years in Customer Success, client-facing SaaS/hospitality roles. Fluency in Hindi, English, and Malayalam (spoken and written) is required . Strong communication, presentation, and relationship-building skills. Understanding of hotel operations is a Plus Why Join Us? Be part of a product transforming hotel operations through AI and automation. Work closely with hotel leaders and gain deep insights into hospitality tech. Join a high-ownership, flexible team that values results over hierarchy. Send your resume and a brief note on your interest in the role to [email protected] with the subject line: “Application – Customer Success Executive” Job Type: Full-time Pay: ₹180,000.00 - ₹240,000.00 per year Work Location: In person

About HotelOpsAI HotelOpsAI is an AI-powered platform built to optimize and automate hotel operations. From housekeeping to front desk, our smart tools streamline processes, improve staff efficiency, and enhance guest experiences. We’re on a mission to bring intelligent, data-driven decision-making to the hospitality industry. Role We are seeking a highly motivated Customer Success Executive fluent in Hindi, English, and Malayalam to join our customer experience team. You’ll be the go-to contact for our hotel clients, ensuring smooth onboarding, ongoing success, and strong adoption of the HotelOpsAI platform. Your ability to communicate effectively across languages and understand regional hospitality dynamics will be key to your success in this role. Key Responsibilities Client Onboarding: Guide new hotel partners through platform setup and orientation, ensuring a smooth handoff from sales. Relationship Building: Develop strong relationships with hotel GMs, operations heads, and staff across different regions. Training & Enablement: Deliver engaging product walkthroughs and training sessions in Hindi, English, and Malayalam as needed. Customer Support: Provide timely support and issue resolution via calls, chats, and email. Usage Monitoring: Track account health, usage metrics, and proactively reach out to improve adoption. Feedback & Advocacy: Act as a bridge between customers and the product team, sharing actionable insights to improve features. Renewals & Upsells: Support account renewals and identify areas for additional value through upsell/cross-sell opportunities. Requirements Bachelor's degree in Hospitality, Business Administration, or a related field. 1–3 years in Customer Success, client-facing SaaS/hospitality roles. Fluency in Hindi, English, and Malayalam (spoken and written) is required . Strong communication, presentation, and relationship-building skills. Understanding of hotel operations is a Plus Why Join Us? Be part of a product transforming hotel operations through AI and automation. Work closely with hotel leaders and gain deep insights into hospitality tech. Join a high-ownership, flexible team that values results over hierarchy. Send your resume and a brief note on your interest in the role to suma@instio.co with the subject line: “Application – Customer Success Executive” Job Type: Full-time Pay: ₹180,000.00 - ₹240,000.00 per year Work Location: In person