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Orcapod Consulting Services
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Infrastructure Operations Manager / Associate Manager - Delivery

Infrastructure Operations Manager / Associate Manager - Delivery

Orcapod Consulting Services

10 - 17 years

10 - 18 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Project Management IT Infrastructure Management customer expectations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description: Experience: Minimum of 12-15 years in IT infrastructure management and proven experience in leading and managing a diverse team. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. **Good to have ** - Bachelor’s degree in computer science, Information Technology, or a related field; master’s degree preferred. - Certifications in relevant technologies (e.g., AWS, Azure, VMware, or other cloud/storage platforms) are a plus.

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Infrastructure Operations Manager / Associate Manager - Delivery