Inbound Sales Representative Associate

As an Inbound Sales Representative Associate at Accenture, you will be part of the Customer Support vertical, assisting in managing and resolving customer queries, handling escalations and complaints, and providing optimal resolutions. Your role will involve closing faults and complaints within SLAs, transforming customer support into a value-generating service that sets us apart in the market. You will be responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests for non-voice interactions such as email, web, and chat. To excel in this position, you should have a background in Next Generation Customer Operations - Service Desk Non-Voice Support and possess a Bachelor's degree. Ideally, you will have 1 to 3 years of relevant experience in a similar role. In this role, you will be expected to solve routine problems by following established guidelines and referring to precedents. Your interactions will primarily be within your team and with your direct supervisor. You will receive detailed instructions for your daily tasks and new assignments. The decisions you make will impact your own work within the predetermined scope of your responsibilities. Please note that this position may require you to work in rotational shifts. Accenture is a global professional services company known for its expertise in digital, cloud, and security solutions. With over 699,000 employees worldwide, we serve clients in more than 120 countries, leveraging technology and human ingenuity to drive innovation and create value for all stakeholders. If you are a proactive individual with a passion for customer service and problem-solving, we invite you to join our team and contribute to our mission of delivering exceptional support to our clients. Learn more about us at www.accenture.com.,