Implementation Associate - CES

Job Title: Implementation Associate – Customer Engagement Suite

Experience: 1–3 Years
Location: Coimbatore
Employment Type: Full-time
Department: Sales / Marketing
Reporting To: Manager / TL

About the Role
We are hiring two motivated graduates to manage client onboarding, configuration, and ongoing support for our cloud-based CRM, service-desk, and chat-automation products. You will translate business requirements into smooth deployments, train end-users, and ensure every customer achieves rapid time-to-value.

Key Responsibilities

• Configure and customise CRM, support-desk, and live-chat modules to fit each client’s workflows.
• Gather requirements, map customer journeys, and recommend best-practice solutions.
• Build chatbot dialogues, automation rules, and light integration flows.
• Work with product, success, and engineering teams to keep projects on schedule.
• Deliver remote and on-site training; provide Tier-1 post-go-live support.
• Explain core API and webhook concepts to non-technical stakeholders.

Ideal Candidate

• MBA / BBA / B.Sc. (Business, Marketing, Operations, IT or related).
• Clear verbal and written communication, with confidence in client-facing situations.
• Strong analytical and problem-solving skills; eagerness to learn new software quickly.
• Basic understanding of REST APIs or software-integration concepts.
• (Bonus) Exposure to any SaaS CRM, help-desk, or chat platform.

What We Offer

• Ownership of real customer implementations from day one.
• Mentorship and structured learning on leading SaaS engagement tools.
• Collaborative culture that values initiative and continuous improvement.
• Competitive salary with performance-linked growth.

Job Type: Full-time

Pay: ₹250,000.00 - ₹450,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person