Key Responsibilities: Collect, organize, and maintain debtor data in Excel. Create MIS reports and dashboards using Pivot Tables, VLOOKUP, Macros, etc. Analyze collection trends and agent performance. Develop Excel tools to streamline processes. Ensure data accuracy and regulatory compliance. Requirements: 1-2 years in MIS/data analysis, ideally in debt collection/finance. Expert in MS Excel (Pivot Tables, VLOOKUP, Macros, Power Query). Strong analytical and time management skills. Bachelor’s degree in Finance, Business, or related field.

Negotiate and agree on realistic repayment plans. Accurately document all communication and payment arrangements. Investigate accounts and locate debtors when necessary. Handle debtor inquiries and resolve disputes professionally. Process payments and update account statuses. Resdy to Travel

Job Role and Responsibilities: Engage with delinquent customers for collections of legitimate dues Manage various channels / partners used for debt servicing Ensure compliance of the laid down processes by the regulators and the bank for debt servicing Provide timely feedback to superiors on the market dynamics and scenarios to enable business decisions Deliverables: Collection and debt servicing of delinquent customers for various banking products Ensure collection of payments from the clients on time Ensure positive customer service experience in the process of collections and ensure high standards of customer service

Keep track of assigned accounts to identify outstanding debts Plan course of action to recover outstanding payments Locate and contact debtors Negotiate payoff deadlines or payment plans Handle questions or complaints Investigate and resolve discrepancies Alert superiors of debtors unwilling or unable to pay when necessary Comply with requirements when legal action is unavoidable Follow collections agent’s guidelines prescribed by RBI Good Listener having patience and ability to convince

Ability to handle a team of 10 telecallers Negotiation skills handling esclations Goal setting Motivating team to acheive targets Team building Knowledge of Dialers for calling DRA certified Previous knowledge of Debt recovery

Contact debtors via phone to discuss overdue payments. Negotiate repayment plans and terms to facilitate debt recovery. Maintain accurate records of all communications and agreements. Follow up on payment commitments and update the status of outstanding debts. Ensure compliance with legal regulations and company policies. Provide customers with information and support to help them resolve their debts. Collaborate with other departments to address disputes and discrepancies.

Company Description Impetus Collection Service provides domestic debt recovery services for Banks and NBFCs. With 7 years of experience and over 300 energetic employees, we offer expertise that ensures peace of mind and business security for our clients. Our services allow businesses to focus on development while we handle credit collection, debt monitoring, and fast debt recovery. Impetus integrates collection, analytics, and legal action, employing traditional methods like tele-calling and field visits, Key Responsibilities Develop and execute effective strategies for debt recovery and account resolution Lead, train, and monitor the performance of the collection team Allocate accounts and ensure timely follow-up by the team Track delinquent accounts and initiate appropriate recovery measures Maintain accurate records of interactions and payments received Ensure adherence to RBI and other regulatory guidelines Resolve disputes and escalate complex cases when necessary Coordinate with legal team for litigation when required Regularly report collection performance to senior management Qualifications Experience in debt recovery, credit collection, and debt monitoring Leadership skills to manage and guide a team of collectors Strong analytical skills to assess collection performance and identify opportunities for improvement Knowledge of legal processes and requirements related to debt recovery Excellent communication and negotiation skills Ability to work on-site in Pimpri Chinchwad Proficiency in using debt collection software and tools Problem-solving skills and ability to handle escalated cases Experience in the banking or financial sector is a plus

Collection Supervisors are responsible for managing the operations of debt collection. Their duties include overseeing, supervising the debt collection team. Setting team goals. Making sure collectors adhere to regulations, laws, and protocols, Creating progress spreadsheets, coordinating activities for debt collectors