Create heavily transactional and multi-tiered web applications. Ensure applications are robust, scalable, and secure. Conduct all aspects of database development, including modelling, writing stored procedures, and performance tuning. Optimize database performance and ensure data integrity. Provide level 2 and level 3 support for the application. Collaborate closely with product and account management teams to resolve issues promptly and efficiently. Troubleshoot and debug applications to ensure seamless operation. Work with product owners to understand requirements and further the value proposition of applications. Translate business requirements into technical specifications and implement solutions. Develop cloud solution designs tailored for enterprise customers. Implement and manage cloud-based infrastructure to support web applications. Follow coding standards and best practices to ensure high-quality code. Conduct code reviews and provide constructive feedback to team members. Stay updated with the latest industry trends and technologies. Recommend and implement improvements to existing systems and processes.

Regional Executive CS New Delhi Bangalore ABOUT US IDS Next is Asia s largest provider of hospitality software. With unmatched industry expertise, IDS Next designs, develops, markets and maintains a comprehensive range of information management systems for various hospitality businesses, including hotels, restaurants, and leisure operations. We help hospitality professionals focus on providing efficient service by developing strategically sound, user-friendly software that enables higher productivity and greater profitability. SKILLS Excellent communication and writing skills Ability to work independently and under pressure Having good knowledge of a product depending on the service area. Able to identify trouble spots and excellent problem-solving skills. Good team player. Able to learn new technologies Excellent time management skills and customer service skills Proficient with computer literate such as Windows 2000/NT, workstation, MS Office and PC Hardware. Good Knowledge on SQL Sever Having knowledge of Remote connection ( Ammyy, Teamviewer, Remote desktop etc) Able to communicate and cooperate with staff at all levels Excellent presentation and technical writing skills. Strong customer-focus and problem-solving attitude Skillsin planning, organizing, and adapting within a multi-tasking environment. Have the aptitude and patience to update cases with well-written activity reports on a regular- basis and maintain case documentation JOB RESPONSIBILITIES Record and classify received Incidents and undertake an immediate effort in order to resolve the issue. Log all Incident/Service Request details, allocating categorization and prioritization Codes. Keep users informed about their Incidents status at agreed intervals Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) Provide first-line investigation and diagnosis of all Incidents and Service Requests Verify resolution with users and resolve Incidents in Salesforce (CRM). Escalate Major Incidentsto the Level 2 support Escalate Incidents at risk of breaching Service Level Agreement to the Level 2 support or manager. Owns all Incidents and Service Requests throughout their lifecycle. CANDIDATE REQUIREMENTS Bachelor s / Master degree in a computer technology related discipline. Minimum of 3 years of experience, preferably in the hospitality industry, is an added advantage.

Regional Executive CS New Delhi Bangalore ABOUT US IDS Next is Asia s largest provider of hospitality software. With unmatched industry expertise, IDS Next designs, develops, markets and maintains a comprehensive range of information management systems for various hospitality businesses, including hotels, restaurants, and leisure operations. We help hospitality professionals focus on providing efficient service by developing strategically sound, user-friendly software that enables higher productivity and greater profitability. SKILLS Excellent communication and writing skills Ability to work independently and under pressure Having good knowledge of a product depending on the service area. Able to identify trouble spots and excellent problem-solving skills. Good team player. Able to learn new technologies Excellent time management skills and customer service skills Proficient with computer literate such as Windows 2000/NT, workstation, MS Office and PC Hardware. Good Knowledge on SQL Sever Having knowledge of Remote connection ( Ammyy, Teamviewer, Remote desktop etc) Able to communicate and cooperate with staff at all levels Excellent presentation and technical writing skills. Strong customer-focus and problem-solving attitude Skillsin planning, organizing, and adapting within a multi-tasking environment. Have the aptitude and patience to update cases with well-written activity reports on a regular- basis and maintain case documentation JOB RESPONSIBILITIES Record and classify received Incidents and undertake an immediate effort in order to resolve the issue. Log all Incident/Service Request details, allocating categorization and prioritization Codes. Keep users informed about their Incidents status at agreed intervals Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) Provide first-line investigation and diagnosis of all Incidents and Service Requests Verify resolution with users and resolve Incidents in Salesforce (CRM). Escalate Major Incidentsto the Level 2 support Escalate Incidents at risk of breaching Service Level Agreement to the Level 2 support or manager. Owns all Incidents and Service Requests throughout their lifecycle. CANDIDATE REQUIREMENTS Bachelor s / Master degree in a computer technology related discipline. Minimum of 3 years of experience, preferably in the hospitality industry, is an added advantage.

FX Projects Coordinator Bangalore, India ABOUT US IDS Next is Asia s largest provider of hospitality software. With unmatched industry expertise, IDS Next designs, develops, markets and maintains a comprehensive range of information management systems for various hospitality businesses, including hotels, restaurants, and leisure operations. We help hospitality professionals focus on providing efficient service by developing strategically sound, user-friendly software that enables higher productivity and greater profitability. ROLE OVERVIEW The FX Projects Coordinator plays a critical role in ensuring the smooth and timely activation of databases and related licenses for SaaS clients. This position involves close collaboration with various teams to gather and verify data, coordinate project activities, and track progress. The goal is to deliver high-quality database setups and provide excellent customer service. RESPONSIBILITIES Gather customer concepts from the project team and activate the database(s) and relevant licenses based on the SFDC Maintain a list of all the activated databases and related modules Coordinate with Projects, Sales and Accounts for any missing data in SFDC, while in the database activation process Validate any discrepancies in the SFDC with the Zoho book account and coordinate with the account for corrections. Updating project status into CRM and maintaining relevant documents Coordinate with DB Shipment team members to ensure tasks are completed on time and within the timeline. Manage project documentation and communication. Communicate subscription billing for newly activated property Create cases for the DB Shipment team, monitor and provide weekly reports to each team member for un-resolved issues for follow-up Track project progress and identify potential risks or issues and follow up Pre-installation document review for master data acknowledgement Module configuration review with DB Shipment team member(s) for gaps between preinstallation and configured module Assisting Implementation and Support team members with admin tasks, if required Collect all the required details for FN Bridge and other interfaces (Portal & Data Hub) Train new executives hired to the team and train customers (online) if required.

Customer Success Executive Bangalore, India ABOUT US IDS Next is Asia s largest provider of hospitality software. With unmatched industry expertise, IDS Next designs, develops, markets and maintains a comprehensive range of information management systems for various hospitality businesses, including hotels, restaurants, and leisure operations. We help hospitality professionals focus on providing efficient service by developing strategically sound, user-friendly software that enables higher productivity and greater profitability. RESPONSIBILITIES Handling customer queries and responding via email, phone, and chats. Implementing IDS Next s products for hotel customers both remotely and onsite. Training end-users (hotel-based customers) on our products. Completing the projects within the estimated timeline. Internal and External coordination for the projects. Be well-read on company policies and the website for FAQs or policy-related answers. Maintain good customer relations. Meet personal targets and work towards meeting team targets. Identify and escalate issues to supervisors. Provide product support and service to customers post-implementation. Adhering to the defined processes of the organisation. SKILLS 2-3 years of experience in hotel operations, preferably Front Office, Reservations & Food and Beverage departments. Knowledge of any hotel PMS/POS systems. Good knowledge of computer systems. Customer-oriented attitude with professionalism. Strong multi-tasking skills, time management skills, and intent on achieving targets. Excellent communication (both written & spoken) and listening skills with good command of the English language. Ability to travel on customer needs.