Key Responsibilities: 1.Customer Relationship Management oServe as the primary point of contact for high-value clients, ensuring their needs are met and expectations exceeded. oBuild and maintain long-term relationships to foster trust. oCreate targeted campaigns and initiatives to engage customers, drive usage, and promote loyalty. oActively engage with clients to gather feedback and address concerns promptly. 2.Customer Journey Mapping & Revenue Maximization oMap out the end-to-end customer journey to identify touchpoints and opportunities for improvement. oIdentify opportunities for up-selling and cross-selling aligned with the clients goals and company offerings. oDevelop account strategies to drive business growth and ensure profitability. oCollaborate with sales and marketing teams to create tailored proposals for clients. 3.Strategic Planning & Execution oDevelop and implement customer relationship strategies that align with the organizations objectives. oMonitor client metrics and KPIs, including satisfaction scores, retention rates, and revenue. oCreating custom centric programs for client servicing and retentions. oAnticipate client needs and proactively suggest solutions to address challenges. oCollaborate with cross-functional teams to ensure alignment of CRM initiatives with product development, marketing, sales, and support efforts 4.Team Leadership & Collaboration oMentor and guide junior relationship managers or account executives. oCollaborate cross-functionally with internal teams, including product, sales, and customer support, to deliver seamless client experiences. oAct as a client advocate during organizational decision-making processes. 5.Customer Support and Service Excellence oOversee the customer support function to ensure prompt and effective resolution of customer inquiries, issues, and concerns. oImplement service level agreements (SLAs) and performance metrics to monitor and improve the quality of customer support. oDevelop training programs and resources to empower support teams to deliver exceptional service. 6.Data Analytics, Reporting & Documentation o Maintain accurate records of client interactions, contracts, and other relevant details in CRM tools. o Translate data-driven insights into actionable strategies for enhancing the customer experience o Prepare and present reports on key performance indicators (KPIs) related to customer satisfaction, revenue forecasts, retention, and loyalty programs to senior leadership.

Role & responsibilities: We are seeking a dynamic and results-driven Marketing Manager with a strong background in IT/SaaS to develop and execute marketing strategies that enhance brand visibility, drive lead generation, and support business growth. The ideal candidate will have expertise in digital marketing, content creation, brand management, and customer engagement within the technology sector. He/ She must have good understanding of technology and be familiar with what goes into B2B marketing campaigns. Key Responsibilities: Marketing Strategy & Planning: Develop and implement marketing strategies aligned with business goals. Conduct market research to identify trends, customer needs, and competitive positioning. Define key performance indicators (KPIs) and measure campaign effectiveness. Brand Management: Maintain a consistent brand voice and visual identity across all platforms. Manage brand positioning in alignment with company objectives. Oversee the creation of marketing collateral, including brochures, presentations, and case studies. Content Marketing & Communication: Create compelling content, including blogs, whitepapers, newsletters, and product updates. Plan and execute email marketing campaigns targeting customer engagement and retention. Manage social media channels to promote brand awareness and thought leadership. Collaboration & Stakeholder Management: Work closely with the sales team to create marketing materials that support lead conversion. Collaborate with product teams to design go-to-market strategies for new features and services. Manage external agencies and vendors for creative and technical support. Campaign Management: Overseeing the planning, execution, and analysis of marketing campaigns across various channels, such as social media, email marketing, events and digital marketing across Google Ads, Facebook Ads, LinkedIn, Instagram, and other relevant platforms. Coordinating with internal teams to ensure campaigns are delivered on time and within budget Team Management: Leading and managing the marketing team, including hiring, training, and supervising staff members Delegating tasks, setting performance targets, and providing guidance and support to ensure the teams success Preferred candidate profile Bachelors or Master’s degree in Marketing, Communications, Business Administration, or a related field. 8+ years of experience in marketing, preferably within the IT/SaaS industry. Proficiency in marketing tools and platforms (e.g., HubSpot, Marketo, SEMrush). Excellent written and verbal communication skills. Strong analytical skills with a data-driven approach to decision-making. Creative mindset with the ability to think strategically. Experience with project management and team collaboration tools (e.g., Trello, Asana). Strategic thinking and problem-solving skills. Ability to manage multiple projects and meet tight deadlines. Team-oriented with excellent interpersonal skills.

Roles & Responsibilities: Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Understand customer needs and requirements. Route qualified opportunities to the appropriate sales rep for further development and closure. Generate qualified leads and achieve monthly quotas. Research accounts, identify key contacts, and generate interest. Maintain and expand your database of prospects within your assigned territory • Database profiling and validation. Update CRM Preferred Candidates profile Preferably selling - Email Solutions, Messaging Solutions, Data Centre or Hosting Solutions. Excellent communication skills, Active Listener, Versatile, Presentable, etc.. Currently doing Lead Generation and Sales calls to clients for pitching. Working on Targets and ready for Fix and Variable salary. Track record of over-achieving quota. Experience in database management in CRM 2-3 years in the same domain