About the Role: Self-driven Data Engineer/Developer, who is a fast-learner and can push forward to get the job done is a must. Bachelor's Degree in Computer Science, Engineering, Mathematics or related experience in IT/IS, Operations and DevOps environment. 5+ years of recent working experience in IT/IS environment directly working with engineering teams. 3+ years of recent working experience architecting and designing (architecture, design patterns, reliability and scaling) of new and current systems. Knowledge of professional software engineering practices and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations. Working knowledge of software development methodologies like Agile, Scrum, Kanban, or equivalent. Experience partnering with product and/or program management teams and servicing internal customers. Must be adept at analyzing large-scale systems and clearly documenting design Solutions. Good interpersonal and communication skills, both written and oral, are a must. Ability to be both an Individual Contributor and Team Player when necessary. Must be very well organized and attentive to details. Youll Bring: Strong knowledge in UNIX/Linux Operating Systems, including experience. working with Linux/Unix/Shell scripts. Very strong knowledge and working experience with SQL (Oracle, PostgreSQL) Very experienced hands-on ETL developer with one of the ETL tools below: Experienced ODI (Oracle Data Integrator) developer Experienced Pentaho Data Integrator (PDI) developer Very experienced in SAP BI building universes and complex BI reports – experience with Tableau dashboards is a plus. Recent working experience in ETL and Data Warehouse development. Strong analytical capability in trouble-shooting and debugging skills that involve a deep understanding of software, hardware, firmware and network layers/components.

Role: Customer Service Desk Associate - Technical Support Location: Hyderabad - India Department: Operations THE ROLE: The iBASIS Senior Customer Service Desk is in charge of assisting iBASIS customers with technical problems when using iBASIS products and services. Together with iBASIS NOC, the CSD Team is responsible of communications with the customers, understanding their queries and handling their requests according to existing procedures, to achieve a quick resolution. IBASIS CSD also has the mission of managing vendors' performance, opening tickets to them and doing the follow-up until full resolution. The CSD Team contributes to establishing iBASIS reputation as a company that offers excellent customer support during after-sales operations. The successful candidate will be an analytical, independent and self-confident professional with excellent communication and organizational skills. A proactive attitude is a must, as well as eagerness to learn and grow! RESPONSIBILITIES: Respond to customer issues/queries by recording the details of events in the Remedy ticketing system, keeping the customer up to date on problem resolution. Understand technical issues reported by customers, identify the different products of the company, and closely work with the Global NOC team towards solving them. Vendor management includes but not limited to follow-up/escalation/retest/resolution of reported issue. Managing ticket lifecycle from opening to closure within ITSM specific tools Prioritize and allocate trouble tickets depending on customer grades and incident severity, minimize the time to resolve and trouble-shoot customers issues iBASIS.COM. QUALIFICATIONS: • B.E / B.Tech (E.C.E, E.E.E, IT or CSC only) with 2+ years’ experience in Network operations centre/Technical support desk/Service desk. • Excellent communication skills, both verbal and written English; Good to have Spanish, French, Portuguese. • Basic knowledge of telecommunications networks concepts/ISP/Routing protocols.

Role: Senior Mobile Engineer Location: Hyderabad, Begumpet - India Department IOT Key Responsibilities: Looking for a self-driven and highly motivated Senior Mobile Engineer to work as part of the Signaling Architecture and IoT Engineering group within iBasis. As part of this group, you will be responsible for working on solutions design and architecture related to all aspects of 3G, 4G and 5G signaling. This individual will be working on all the IoT, mobile and voice solution initiatives iBasis is working on. The candidate will have the following skill set: 1. Bachelor's or Master’s Degree in EE or Computer Science with a minimum of 8 - 10 years of experience in the relevant field. 2. Strong background in designing solutions with 3G, 4G, and 5G signaling including MAP, Diameter, HTTP, GTP etc. 3. Strong understanding of all SMS protocols and various VoLTE implementations. 4. Strong Hands on working knowledge working on mobile core systems including but not limited to HSS/HLR, SMSC, MSC, MME, SGW/SGSN, PGW/GGSN, GTP proxy etc. 5. Hands on working knowledge of the 5g network core signaling elements and various interfaces, Focus on the IPX models including the N32 interface. 6. Team player and be ready to be on-call. Good to have: 1. Worked in a telecom service provider, vendor or carrier. 2. Have worked closely with specification bodies including GSMA, IETF, 3gpp etc. 3. Strong documentation skills and cross functional work experience. 4. Worked on or have a good understanding of eSIM based solutions and the relevant ETSI SIM Toolkit and GSMA M2M IoT specifications. 5. Working knowledge of REST APIs. Likely to have: 1. Strong background in IP networks and good knowledge of routing protocols including BGP, OSPF etc. 2. Hands on experience with some Scripting language, preferably Python. 3. Hands on working knowledge of the network test tools including spectra, Comprion, Raspberry Pi etc.

About the Role: This is an experienced and highly technical position that provides trouble analysis and resolution to iBASIS global customers and network as part of the operation of a 24x7x365 Network Operations Center (NOC) in Hyderabad, India. The successful NOC Shift Lead will lead a team of front-line technical staff who monitor and troubleshoot issues within iBASIS global VOIP and Mobile networks and associated services. Responsibilities: Provide technical, operational and management guidance for a team of network controllers and front-line technical staff. Actions include recruiting, hiring, managing, scheduling, mentoring and training a diverse technical staff of NOC engineers. Additional responsibilities include: Leading staff responsible for acting on customer trouble reports, generating trouble tickets and performing follow-ups with customers, by tracking activity and productivity through KPI report monitoring Overseeing 24x7x365 NOC Floor Operations schedule and troubleshoot the network alarms using industry standard monitoring tools Managing the day-to-day NOC Floor Operations and ensuring proper shift handover is happening within the rotational shifts Responding to customer inquiries and issues by recording details of events in the Remedy ticketing system, keeping the customer up-to-date on problem resolution Ensuring all Faults / Abnormal Behavior in the networks are tracked through Trouble Ticket / Fault Ticket, assigned to the Right Person at Right Time and resolved within SLA / OLA Providing leadership and management across 3 shifts of coverage, where employees will: Monitor network performance and its component systems Lead efforts to reconfigure and restore network equipment Review network problems through real time monitoring; initiate repair work and reconfigurations Communicating technical concepts and define projects and maintenance efforts in written as well as verbal presentation formats; coordinate large number of activities and assignments. Creating tickets using Remedy for the symptoms and affected network elements per defined procedures Organizing, documenting troubleshooting processes into standard operating procedures and be a point of contact for escalations Working closely with customers, vendors and peers to gather information, report progress and close tickets per defined procedures Opening up Bridges during any Calamity / Critical Issues in the network and sending Incidence Communication to all relevant stakeholders Ensuring all Tickets are closed with proper and realistic closure code within agreed timeline Responsible for flashing timely Incidence Update Message / Mail to all relevant stakeholders Assigning each new NOC Engineer a mentor to ensure they receive guidance and training on a personal level Coordinating contingency plan implementation activities for the NOC Ensuring all on-duty NOC Engineers on properly trained and equipped to perform their roles Monitoring the MTTR trend and owning actions to reduce it Youll Bring: Educational Background: Ideal candidate holds a BE / B. Technology degree in CSE / ECE / EE / IT with equivalent Telecom Industry work experience; MSc/MA is a plus CCNA / CCNP Certifications and other related certifications are plus Experience and Industry Background: iBASIS India Pvt Ltd, 6th Floor, The Prestige Phoenix, Uma Nagar, Begumpet, Hyderabad, 500016 8+ years of experience in a Network Operations Center (NOC), Call Center (CC), Support Center (SC), ISP and Networking Company Preferred work experience in Telecom Industry ( Core / STP / NGN) /Telephony/VoIP Network Operations is desired Proven ability for learning technology by means of industry recognized certifications like Cisco CCNA, CVOICE (VoIP) certifications or related discipline strongly preferred Thorough Understanding of IP and PSTN network concepts and components such as T1, DS3, IP addresses, routers, switches, LAN and WAN and 2G, 3G, 4G and 5G cellular networks Must possess ability to troubleshoot problems by following procedures, work under pressure and respond quickly in a crisis-centered, business-critical environment; the ideal candidate should enjoy working on a problem and seeing it to resolution Experience working with and understanding using web based applications and tools Understanding of network access and troubleshooting tools such as Telnet, FTP, Ping and trace route Knowledge of SS7 / SIGTRAN and VOIP (SIP and H323) call control protocol, IP routing protocols (OSPF, BGP) desired Knowledge Cisco Gateways, Gatekeepers, Routers, switches and other VoIP products like Ribbon SBCs Working experience with Windows and Unix working experience and understanding file system and structure desired and Remedy ticketing system is desired ITIL V4 Foundation certification will be a plus Soft Skills / Competencies: Excellent verbal and written English communication skills are a must Good people, customer and vendor management skills, and one who embraces a collaborative approach to solving problems Extremely focused and attentive to details when under pressure Ability to approach problem solving both analytically and intuitively Ability to build good relationship with team members and be an excellent team player Must be mature in working approach and be able enforce process discipline when and where appropriate Must have experience working with a variety of MIS applications including MS Excel / MS Word / MS Outlook and MS Teams, and related productivity tools Must have recent experience in managing NOC Floor Operations for a 24x7x365 Shift Operation Must be flexible to work in any working hour as needed and is comfortable with a 24x7x365 Environment When required, must be flexible to rotate between different shifts and be willing to work additional shifts, sometimes on very short notice

About the Role: Installing and upgrading UNIX/Linux system software on company servers and computers. Creating UNIX file systems. Setting up and maintaining UNIX user accounts and access management systems. Implementing network and computer system policies. Detecting and troubleshooting software and hardware issues. Responding to technical user requests and software errors. Monitoring the performance of the system and server. Creating backup and recovery policies. Setting up and monitoring security policies. Applying patches and upgrades when necessary. Youll Bring: Bachelor’s degree in Computer Science, Computer Engineering, or a similar field. 5+ years of hands-on work experience in AIX/HP-UX/UNIX/Linux system administration. Knowledge of UNIX and LINUX operating systems, storage environments, file systems, and network protocols. Detailed knowledge of UNIX principles, file editing, UNIX commands, and file manipulation. Familiarity with Windows, UNIX, LINUX, and LINUX shell scripting. Knowledge of networking principles including routing, subnets, TCP, IP, VLANs, and UDP. Understanding/Knowledge of backup software and procedures. Understanding/Knowledge in storage management and SAN. In-depth knowledge of computer hardware systems including circuit boards, memory modules, and processors. Excellent troubleshooting skills.

Role: Senior Mobile Engineer Location: Hyderabad, Begumpet - India Department IOT Key Responsibilities: Looking for a self-driven and highly motivated Senior Mobile Engineer to work as part of the Signaling Architecture and IoT Engineering group within iBasis. As part of this group, you will be responsible for working on solutions design and architecture related to all aspects of 3G, 4G and 5G signaling. This individual will be working on all the IoT, mobile and voice solution initiatives iBasis is working on. The candidate will have the following skill set: 1. Bachelor's or Master’s Degree in EE or Computer Science with a minimum of 8 - 10 years of experience in the relevant field. 2. Strong background in designing solutions with 3G, 4G, and 5G signaling including MAP, Diameter, HTTP, GTP etc. 3. Strong understanding of all SMS protocols and various VoLTE implementations. 4. Strong Hands on working knowledge working on mobile core systems including but not limited to HSS/HLR, SMSC, MSC, MME, SGW/SGSN, PGW/GGSN, GTP proxy etc. 5. Hands on working knowledge of the 5g network core signaling elements and various interfaces, Focus on the IPX models including the N32 interface. 6. Team player and be ready to be on-call. Good to have: 1. Worked in a telecom service provider, vendor or carrier. 2. Have worked closely with specification bodies including GSMA, IETF, 3gpp etc. 3. Strong documentation skills and cross functional work experience. 4. Worked on or have a good understanding of eSIM based solutions and the relevant ETSI SIM Toolkit and GSMA M2M IoT specifications. 5. Working knowledge of REST APIs. Likely to have: 1. Strong background in IP networks and good knowledge of routing protocols including BGP, OSPF etc. 2. Hands on experience with some Scripting language, preferably Python. 3. Hands on working knowledge of the network test tools including spectra, Comprion, Raspberry Pi etc.